I had a negative experience with Yell. One of their agents contacted me to resolve an issue, and as a goodwill gesture, they offered me a new area. I signed a contract with the understanding that they would credit the amount back to me. However, after three months, I noticed that they were still deducting money from my account. When I contacted their complaint team, they claimed to have no record of the agreement and demanded full payment. They even threatened to send my account to a collection agency if I didn't comply. I want to warn others to be cautious when dealing with Yell, as this has been a dispute and I was miss sold.