I've had a Yell account, both website and connect product for just over a year now. The first few months were shocking, it did not help as I am no technological genius. Due to my somewhat bespoke business, they had never set up such a web site before and had no idea. Eventually I submitted several files and had to ask that they transfer the files to pages of my web site, verbatim. Even parts of this they got wrong, yes, just copying and pasting they got wrong. I did wonder at the time whether it was because I am a small sole trading business that they may not afford me the same time as others. I complained and was given the website free of charge for three months. It took a full 3-4 months for my site to start being noticed. My next problem was with the connect product, they were not linking my social media accounts. I complained and was due a call back. Three times I called before someone eventually rang back and fixed the problem in a few moments. I complained again and was given a further discount. I have now taught myself how to edit my site, connect product etc. However, for the price I was paying, I was going to cancel both products as my year term was up. They have now sorted me a far better deal, upgrades on my products and a huge discount which not makes the products affordable to my size business. Essentially that is my big point. My work is part-time, I don't have a huge turn over, and I do need to advertise, so perhaps the pricing should be more in line with the style and type of business. After a year of ups and downs, I'm hoping that this next year (for which I am on a rolling contract) will flow much easier - it'll certainly be easier on my pocket