Cancelled Yell Services down before the contract even began. The cancellation was confirmed weeks ago and I cancelled the direct debit through my bank weeks ago. This morning an unauthorised payment was taken out of my account from Yell. When I contact them about this, the accounts team tell me that there is a back log of cancellations and they didn't get to mine on time and now I must wait a week to be refunded! What's funny is there's clearly no back log in re-instating the direct debit which they did a few days ago?! Absolutely outraged!!
6 years ago
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