After being cold-called for weeks by Yell and speaking to the salesperson for 2 hours on the phone making sure they could do everything i wanted for my website, i agreed to go ahead. After agreeing to go ahead, i was passed to the introduction team to set up etc. Later on, i noticed i wasn't getting as promised on the phone. The team had set my keywords up wrong, my Ads were costing me double what i was already paying and my website dropped. I cancelled straight away to then be told by the salesperson to be "realistic" and it wouldn't be done in a few days but a matter of months after telling me otherwise on the call. Since cancelling, i have had no confirmation of my cancellation and being ignored or spoken to appallingly by the customer service team and sales team. My experience has been awful and i would not recommend another business to go ahead with this contract. Furthermore, i think the Yell team are not experienced enough in basic customer service skills and they need more knowledge about what product they are selling