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Anonymous
One stop shop in Earlsdon, Coventry - Yodel related complain. Manager was extremely rude showing me to the door when I tried to drop off 1 m water ong parcel. I was treated as a criminal bridging the rules. Apparently it's very random which Yodel shop will take this size, even it's below 1m 20cm. Manager was forcing me out of his shop without any particular reason, without any apologies. He added that Yodel bag they have is smaller that my box (it was approx. 65 cm high, but he couldn't give me the number. Also while insisting on me leaving the store, he said that the Yodel bag is full and they are not taking any more parcel today. I found this experience terrible. No advice given.What a customer service! I spent only a minute in the shop.No apologies, no advise given apart from telling me to "go online". Previously I had to visit this shop 4 times (as each time I was advised to come next day) for receiving a parcel which was marked as a "ready for collection". It was a driver's or a warehouse fault. Phone call assistance can be useful, but not always gives the result. What a shamble!
3 weeks ago
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Yodel has a 1.4 average rating from 14 reviews