Whilst the local couriers seem to be OK they have an upward struggle with Yodel organisation therefore get the backlash from frustrated customers. In my latest case a parcel that was dispatched from near Southampton for Cornwall was picked up OK and taken to the local Yodel depot. From there it was taken in the evening to the distribution depot at Hatfield in Hertfordshire which must be over a 100 miles in the wrong direction of it's destination. It stayed at Hatfield for a day before being transported to Cornwall the next night. The sender had paid for 24 hour delivery but when I informed him that it had not arrived he checked up and was told that Yodel 24 hour service can take up to two days. You cannot phone anybody at Yodel or if you do it costs 62 p per minute and their online chat only gets you some idiot who does not even seem to know what day of the week it is. The depots either do not have phone numbers or never answer the phone. I just cannot see the logic in transporting parcels away from their destination which adds time and cost and to charge for a 24 hour service which then takes two days is fraud. All this leads to frustration which is usually taken out on the delivery driver when he turns up. All in all Yodel offers a poor service which I shall avoid in the future.