Yodel Reviews

Name: Yodel
Address: -, - -, Liverpool
Rating: 1.09

1.1 Rating 6,723 Reviews

2 %

of reviewers recommend Yodel

Company Reviews

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Metrics

1.1

Based on 6,723 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Over 7 Days
On-time Delivery	Greater than 6%
Accurate And Undamaged Orders	Greater than 76%
Customer Service
Communication Channels	Live Chat, Email, Telephone
Queries Resolved In	Under An Hour
Customer Service	1.1 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

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Yodel 1 star review on 10th October 2025

Jessy Mathew

Yodel 1 star review on 13th September 2025

Uniquerecoveryfirm(AT)Gmail...com

Yodel 1 star review on 11th September 2025

317

Anonymous

Anonymous // 01/01/2019

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“My experience with Yodel has been extremely poor. The level of service has consistently fallen far below reasonable expectations. Communication has been unreliable, collection windows have not been respected, and tracking updates have been inaccurate to the point of being misleading. Based on my experience, the service feels disorganised and poorly managed. Drivers have marked attempts that did not happen, and collections have been missed without explanation. The customer experience has been frustrating, time-wasting, and entirely inconsistent. I am expressing my personal opinion as a customer, but I would strongly advise others to be cautious when relying on Yodel for time-sensitive or important deliveries. My trust in the service has significantly declined, and I do not consider it dependable.”

Helpful Report

Posted 2 hours ago

“I was looking out my kitchen window yesterday afternoon and saw what I thought was some waste paper that had blown over the back garden fence after the bins had been emptied in the morning. I went out to pick it up, only to discover it was two parcels which had been thrown over the fence by a Yodel driver. It was raining, so it was lucky that I spotted them before they got soaked. My partner and I were in the whole day and would have heard if someone had knocked at the front door, so it's pretty obvious that the driver hadn't bothered trying to deliver at the front door after failing to gain access through the locked back gate.”

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Posted 3 hours ago

“I had two deliveries today and I was in all day the frist it said unable to deliver the second was deliveries without a problem so why did the frist say they couldn't deliver but the said they had tried witch I know for a face they had not as like I said I was In all day and the second was delivered without a problem”

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Posted 5 hours ago

“Had my children's advent calenders for over a week, still no delivery date and it's the 2nd December so useless now. Spoken to 2 different customer service agents online who were no help, also made an official complaint with no response. At least the company I ordered from gave me a refund so I've been able to go to out and buy some more”

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Posted 7 hours ago

“Provided me with the wrong tracking number and the parcel was never delivered, thankfully I paid on credit card so could cancel the charge”

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Posted 1 day ago

“I’ve just found my parcel dumped in the street outside the door of the block of flats where I live. Lazy and incompetent. 87RKL2343823A044”

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Posted 2 days ago

“Parcel dumped ib bin, only aware of this as have ring camera, no card through the door appalling service”

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Posted 2 days ago

“Disgusting company, good for nothing, they should be banned!!!”

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Posted 3 days ago

“Yodel delivery person lazy as hell. Doesn't pick up my delivery. Came to building door take picture and left. He is sooo lazy happened twice. Yodel app doesn't allow me to take the shop drop off because only pick up option. Yodel fail me twice. More than dissoppointed and fed up.”

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Posted 3 days ago

“Door to door collection is a joke. 4th time the driver didn't turn up, they take a picture of either my road, not even my house, or blank picture and i get notifications: sorry we have missed you. One time I have seen a small car passing by my house, full of parcels in the back sit. Clearly they book 50 collections or something and the driver is unable to fit them all. Never ever use them again”

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Posted 3 days ago

“Waiting for doors sent by Wren Kitchens. Yodel tracking is a joke, keeps telling me at the last minute there's an issue with your address please chat with us. I live in a normal house on a normal road that every other delivery driver seems to be able to find. You then can't ever get to speak to a human and the phone bot only gives you options that don't match what you want.And then it cuts you off. Live chat online.It's a similar joke where they just give you stock answers.The whole time. So frustrating.... AWFUL DELIVERY COMPANY.”

Helpful Report

Posted 3 days ago

“My parcel was scheduled to arrive 13:18–15:18 today, but at 2pm I received an email saying they attempted delivery. I specifically requested delivery to my work address, where I was clearly available—my office has large glass windows and doors, so the driver clearly didn’t even try. I contacted customer service and all I got was a generic apology and a promise that the driver would try again tomorrow. How can they guarantee the same thing won’t happen again? Extremely poor service, with drivers who lie about attempted deliveries.”

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Posted 4 days ago

“Delivered my parcel to the wrong house and took a photo of it at the wrong house! After 4 days of only being able to talk to an agent on chat an email came through saying our investigation is inconclusive please contact your retailer. They blocked the call system from me by automating the parcel had been delivered and hanging up! They are the worst! Would give no stars if possible.”

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Posted 4 days ago

“very poor service this company provides. my package was dumped outside when the driver was running with it and just dumped it outside the fence and ran off and didn't ring the door bell. The package was damaged. Anyone could have taken it.”

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Posted 4 days ago

“I asked the sender to please not send by Royal Mail, I thought they where bad. They have sent by yodel and unbelievably they are worse. I got a time slot for 8-10pm. Im normally in bed for 9, with an early start. I waited up, constantly checking the tracker, which just stayed at a place a mile away. I presumed the tracker was broke. Never delivered. I called today to ask whats happening. Ill be given a new time, they dont know when. And I have to be in ti get the parcel. I have work!! What am I ment to do? Ill never use these again. Customer service is as bad as the delivery team.”

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Posted 4 days ago

“Missed delivery on Tuesday informed delivery next day. Waited in all day, and the next day, nothing no parcel no information, sent two complaint texts, no reply. Probably the worst company I’ve come across. BEWARE”

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Posted 5 days ago

“Actually No Stars ! Have failed to deliver 2 Parcels this week. (Due on different days ) Photo provided was of a random parcel, no person or doorway and not my name or address either .”

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Posted 5 days ago

“One star is being overly generous. The absolute worst experience from a courier company I have ever encountered, which is saying something. First they missed the delivery window, then tracking info disappeared on app, replaced by a message asking me to contact customer services, which I did, only to spend about an hour being parroted nonsense by a bot (or someone completely ill-equipped to do their job). Parcel never arrived and had to be returned due to containing perishables. Called customer service number, which is an automated service giving updates on delivery and nothing else. Totally incompetent, remote and unaccountable. Embarassing.”

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Posted 5 days ago

“So bad I won’t buy from anybody who uses them.They consistently deliver to the wrong address over the whole of this village.Absolutely abysmal and forget customer service.You prove them wrong and they just refer you back to your supplier”

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Posted 5 days ago

“Yesterday, my parcel was due to be delivered, i was out of the house and i spoke to the delivery driver through the ring doorbell, he said he'd leave it behind a van, and i told him that wasnt my van, it was my neighbours and not to do that as it wasn't a safe place , if the van drove off the parcel would be lying on the drive for all to see. i asked him to leave it with the neighbour instead and simply refused, he told me he'd come back today as he is running behind on deliveries, before i could reply he walked off. if he'd given me the time to reply i would have asked him to put it in my safe place , but he was very rude. whilst i appreciate its a busy time of year, i have now tried to track my parcel and i am unable to see where it is . after spekaing with customer service i have been informed the parcel has now been returned to the sender. this is simply not acceptable. i now have to go back to the sender and sort this mess out all because the driver didnt even have the curtesy to finish the conversation with me. i would like to log a complaint on how this delivery driver conducted himself and i would like compensation for my delivery being returned and the inconvenience and unprofessionalism of your employee.”

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Posted 6 days ago

Yodel is rated 1.1 based on 6,723 reviews