Yodel Reviews

Name: Yodel
Address: -, - -, Liverpool
Rating: 1.10

1.1 Rating 6,376 Reviews

2 %

of reviewers recommend Yodel

Company Reviews

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Metrics

1.1

Based on 6,376 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Over 7 Days
On-time Delivery	Greater than 6%
Accurate And Undamaged Orders	Greater than 76%
Customer Service
Communication Channels	Live Chat, Email, Telephone
Queries Resolved In	Under An Hour
Customer Service	1.1 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

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314

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Absolutely useless, Yodel had package at thier depot for 5 days, delivered on 6th day. Delivery person couldn't even be bothered to knock at the door.”

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Posted 8 minutes ago

“Do not use Yodel! They overload their vans making it impossible for their drivers to complete rounds and have zero regard for their audience.”

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Posted 1 hour ago

“One of the horrible delivery partners. The first time has been delivered at other adress and now driver said the street was blocked( it wasn’t true).”

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Posted 1 day ago

“Had 2 separate two hour slots for delivery 3 days apart parcel never turned up now I see on tracking it has been returned to Bristol hub.Total of 13 days passed since I ordered the parcel on eBay. Before I buy anything else on eBay I will send message to seller to see what courier they use and if it is yodel I’ll purchase elsewhere with a reliable courier.”

Helpful Report

Posted 1 day ago

“Terrible customer service, they just put you with some ai on the phone no real person to speak, order was to arrive yesterday, never came, i changed the delivery date, still didn’t arrive if tho they’ve been saying they had for 3 days now, i still haven’t received my order, no update or anything”

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Posted 1 day ago

“95% rate of misdelivery. I would give 0 stars if possible. 6/7 parcels in two weeks have been misdelivered. I have been denied a refund from the seller as Yodel claims they've been delivered based on GPS. (GPS is not conclusive, only indicative) This is DESPITE MY 'SAFE SPACE' PHOTO INCLUDING A PHOTO OF MY ACTUAL DOOR AND A NOTE TELLING THEM IF THEY DELIVER TO A BLUE DOOR THEY ARE ON THE WRONG STREET. Absolutely ABYSMYAL.”

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Posted 1 day ago

“The most terrible courier company i have ever had to deal with. Customer support is a disgrace. Parcel was delivered to an address 2.1 miles away from me which i had to go and find the door of the photo they produced to me via web chat to personally collect and they argued that it had been delivered to the exact location WHICH IS A LIE. I even produced photo evidence that they were DISHONEST. I will NEVER buy from any company who send parcels via yodel. It was the first for me and the LAST!!! Parcel has been outside someone else's property for 2 days in the rain.”

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Posted 2 days ago

“Just had an email to say the parcel I had sent to my friend via a company was left in 'front porch'. Now worried where it might be as they don't have a porch!”

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Posted 2 days ago

“Absolutely appalling service with no resolution. Part of my parcel was delivered to a customer the other part has to be in the warehouse . The two emails one headed greetings brigette and the other David .. my name is Sharon . You cannot contact via phone it’s automated and live chat is next to useless . I’m surprised this company is still in business. It certainly will NOT get mine in future . 😡”

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Posted 3 days ago

“Delivery driver must have been able to see the porch with the door open but chose to leave it by the ( open) gate in the rain. By the time I collected it the packaging was soaked.”

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Posted 3 days ago

“Hahaha.. Absolute joke of a company.. So far I've had 3 excuses on 3 consecutive days why they can't deliver.. Locker out of order, vehicle broken down, access issues.. Wonder what the excuse will be tomorrow.. Will not buy anything off any retailer who uses yodel in future.. Had similar issues with them a couple of months ago with another delivery.. Stay clear..”

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Posted 3 days ago

“No show two times for collection, use fake photos for supporting”

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Posted 3 days ago

“Parcel was to be collected from my house. I stayed in all day and no-one arrived to collect. I went to live chat and was told that the someone had called but there was no answer...ABSOLUTE LIES!! Also I made a complaint using email regarding a broken item. I was asked to provide photos etc which I did. I have since been ignored after sending a further 2 emails. DISGRACEFUL CUSTOMER SERVICE!! I shall not be using this delivery service ever again. I would give NO stars if the option was there.”

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Posted 5 days ago

“Would give no stars- ordered a live aquarium plant. Was supposed to be delivered within 48 hours. The driver has now lied- 96 hours- that I was not home! They never even rang my flat number! If they even actually came. Atrocious- I am sure my plant is now dead. TERRIBLE SERVICE!”

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Posted 6 days ago

“Everything that was delivered was broken. When I tried to contact the customer services, I had to go through the automated service which I then asked for a human to call me. I am still waiting for that call. The computer kept telling me to go back to the supplier but the supplier was a Vinted seller who had wrapped everything well but Yodel had smashed the box. I received a message to pick up the parcel from the shop and it wasn’t there so I had to keep going back, three days in a row, for it to show up, even though it had been marked delivered by their driver. Nobody from Yodel has contacted me, and all of the products were broken and can’t be replaced as it was from Vinted. Horrendous delivery company. Horrendous customer service. Just horrendous in general. Will never use the service again.”

Helpful Report

Posted 6 days ago

“One of the horrible delivery partners I have ever seen until now. They have no value for your parcel and will just deliver wherever they want and leave. They never called me before they left the parcel near my house. As a result, the parcel was stolen and it had valuable items in it. The customer care is more so horrendous. One can never connect to a team member and their email responses take ages to come through. By then you would forget what the issue was. In a nutshell, if Yodel is delivering your parcel- either Pray it delivers into your hands or just forget it that you will receive .”

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Posted 6 days ago

“I could see from my tracking information they had my package for over 10 DAYS, where it just sat in a sorting centre before being delivered. Absolutely terrible couriers. Will actively avoid any retailer that uses them in future.”

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Posted 1 week ago

“Driver just decided to skip me even though I was watching his route. Now they’re saying I have to wait until tomorrow, I paid for next day delivery. No help, terrible service. The last time I used them the driver nearly broke the glass on my front door by throwing the parcel at it. Never using them again. Customer service is no help.”

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Posted 1 week ago

“I switched to Yodel after extremely poor service from Evri but it’s like jumping out of the frying pan into the fire! First collection the driver photographed the open porch door and left the parcel, snifter hours to get it rebooked they sent me a new label (why!) Second collection 7am-9pm, just a small window! Not collected, I drove 30 minutes to the nearest drop off shop location at 9:30pm only to be told they couldn’t take it as drop needs yet another type of label. Today I’m sending it by DPD, hopefully they will get it right!”

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Posted 1 week ago

“my parcel was in their delivery depot for 3 days before it got to my house, and still they couldn't provide an accurate time for when it was going to get delivered. their live chat support kept saying it would be delivered on the day it was meant to arrive, and when i contacted the day after the support agent literally said "wow thats odd" as if this doesn't happen to other people.”

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Posted 1 week ago

Yodel is rated 1.1 based on 6,376 reviews