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Yodel Reviews

1.1 Rating 5,390 Reviews

2 %

of reviewers recommend Yodel

Company Reviews

1.1

Based on 5,390 reviews


Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Over 7 Days
On-time Delivery	Greater than 6%
Accurate And Undamaged Orders	Greater than 76%
Customer Service
Communication Channels	Live Chat, Email, Telephone
Queries Resolved In	Under An Hour
Customer Service	1.1 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

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Yodel 1 star review on 13th April 2024

Yodel 1 star review on 8th April 2024

Yodel 1 star review on 8th April 2024

Yodel 1 star review on 8th April 2024

Yodel 1 star review on 8th April 2024

Yodel 1 star review on 8th April 2024

Yodel 1 star review on 8th April 2024

229

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Driver has address. Driver has postcode. Driver has what3words location. You stay in. You wait. You wait. You wait. Message arrives to say driver cannot locate address. On a main trunk road in centre of large village with several relevant POIs, post office, pub, hot food takeaway. Contact yodel chat. Confirm what they already know. Assured it will be delivered tomorrow. Three days later, repeat. Yodel chat says it will be delivered. Driver determined it won't. Nobody in village knows anyone who has had successful 1st time Yodel delivery, no such thing exists. Waiting.waiting.waiting.”

Posted 3 hours ago

“Waited in all day to get a message after stating 1 person ahead of me, then cancelled delivery by saying sorry you weren't in. Just as bad as Evri”

Posted 3 hours ago

“This company are absolute liars..they said they came the other day .while my son waited in for them..nor true..they cancelled the first delivery saying it was out of their hands...I changed the day for delivery on the app to today..then the webchat costumer service ended chat twice..plus said they were coming..never showed up..said I missed them..absolute cowboys..worst service ever.still no parcel and non the wiser when I will receive it..what a joke and waste of a day's wage waiting in for them..the parcel is from Virgin which don't get me started on them too.”

Posted 3 days ago

“Yodel delivery driver just brought my computer chair. I asked him if he could lift it in the door for me as it was quite heavy.I am very grateful as he lifted it in Thank you so much young man.”

Posted 3 days ago

“Left parcel on door step, no ringing door bell with house full of people”

Posted 3 days ago

“Shocking have a safe place to leave parcel didn't leave it, almost impossible to contact customer service why do companies use these clowns set of jokers see other feedback”

Posted 5 days ago

“Pointless business! How is this useless place still in existence and where the hell do they find their drivers from, half of them struggle to even find the front door its hilarious”

Posted 5 days ago

“Absolutely appalling delivery service. Promised a 2 hour delivery slot and tracking showed as me being next stop at 2pm. Driver decided. It to deliver! Given another 2 hour time slot 2 days later and again driver decided not to deliver when tracker showed him as a minute’s drive away at 2.30pm. Livechat agents work from scripted replies and give promises of delivery the next day which never happen.”

Posted 6 days ago

“WARNING PLEASE PLEASE DON'T USE THIS COMPANY ABSOLUTELY TERRIBLE SERVICE KEEP AWAY BE WARNED”

Posted 1 week ago

“One of the worst service, even they couldn't find the address they never call the concern person!!!! And make so many excuse!!!!!!! I will never ever recommended Yodel”

Posted 1 week ago

“Awful delivery, my parcel was ‘failed to be delivered’ still haven’t got it! However the live chats were helpful”

Posted 1 week ago

“Joke. Worst experience ever”

Posted 1 week ago

“Shocking service from the start Parcel undelivered as they do not know where it is, 1st it says out for delivery then says nothing. How can they get something so simple so wrong”

Posted 1 week ago

“If the yodel delivery driver brings my JD trainers back I'll give 5 stars ( he left me someone else's parcel ) well planned !!!”

Posted 1 week ago

“Absolutely shocking company. We were waiting for a delivery from Yodel today. It was brought to us by a person who lived a couple of streets away and found it propped up gains a wall in the street in which he lives. Yodel texted to say it had been delivered to our neighbour at house number 18.it didn't say in which street. In any event, we live at number 42, twelve houses away from the number 18 in our street.”

Posted 1 week ago

“Yodel, the worst delivery!!! Disgusting!!!!!! I put yodel parcel shop,after few days they said it's closed, so i texted 100 times, to change the adress,on mine!!!! They said yes... But didn't.... Every day said - today, today, will be delivered today! After, they said-you should change the address! ....... I ALREADY SAID THEM 100 times!!!!! TO CHANGE. And 2 times they just ignored and finished chat with me!!! I gave all proofs. Enough. Was next day delivery! So 2 weeks passed!!!!”

Posted 1 week ago

“0 stars. Absolutely useless ,can not speak to anyone and no updates on delivery.”

Posted 2 weeks ago

“Only left 1 star as couldn't leave 0.had a wine cooler fridge delivered by yodel .no one was in no neighbours in we all work .the gate to our garden was unlocked with the big number 7 on it .instead he decided to leave it in someone else's garden but wasn't sure which on .he left no card through our door either. So after asking all our neighbours to which it wasn't anywhere .we called the delivery driver only for him to speak very little English and what he could speak was rude .so a 150 wine cooler fridge has gone to apparently a random garden somewhere.”

Posted 2 weeks ago

“I have been waiting for a consignment in which Yodel collected on the 12th.April 2024 and it still has not been delivered. This service is disgraceful. My second consignment which should have been delivered on the 20th. April 2024 and guess what! still has not been delivered. I now have to go back to the senders and request a duplicate order to be sent by another carrier. Cheap is not always the way to go, you end up with lies and deceit and after all of that, still no delivery. Senders should check into the viability of the Company before using them.”

Posted 2 weeks ago

“Poor customer service, poor communication, poor attitude. Held my urgent parcel at the depot for days. They had no proper explanation for this and tried to blame the company i brought my items from”

Posted 2 weeks ago

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Yodel is rated 1.1 based on 5,390 reviews