Yodel Reviews

Name: Yodel
Address: -, - -, Liverpool
Rating: 1.09

1.1 Rating 6,428 Reviews

2 %

of reviewers recommend Yodel

Company Reviews

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Metrics

1.1

Based on 6,428 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Over 7 Days
On-time Delivery	Greater than 6%
Accurate And Undamaged Orders	Greater than 75%
Customer Service
Communication Channels	Live Chat, Email, Telephone
Queries Resolved In	Under An Hour
Customer Service	1.1 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

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314

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“4 failed deliveries and counting saying they need more information to access the address. Have given them full instructions and What3words details multiple times but nothing changes. Useless customer service in an Indian call centre that can't help at all. The worst delivery company in existence. I try to avoid any company that uses this incompetent mess of a service.”

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Posted 1 hour ago

“Lied multiple times they had attempted delivery. contacted yodel customer services who confirmed the driver was no where near my address when photos were taken against a pinned address that wasnt anywhere near me Shocking. Cant meet targets so say delivery attempted and dont even turn up. In 2025...we have cameras Yodel ..so stop lying.”

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Posted 1 hour ago

“The drivers don’t even bother to knock on the door!!! You just receive a message after waiting in all day saying they tried to deliver!!! So poor!!!”

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Posted 2 hours ago

“i wait all day the parcel..even i lost very important meetings..on the map provided by Yodel said have 24 deliverys before me but when left 2 deliverys before me is coming a message which said - Sorry we couldn't deliver to you today. Please check back for updates - ...is the worst delivery company in UK. stay away..!”

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Posted 5 hours ago

“Brilliant service from Yodel today. Sat in all day for a collection, only to watch the driver sail past without stopping, then mark it as “parcel unavailable.” Impressive — apparently parcels now vanish if you just drive fast enough.”

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Posted 8 hours ago

“Despite saying my parcel was delivered on Saturday it wasn't. They claimed itcwas safely left in the front porch. The property doesn't have a front porch. I was in all day Saturday. No one knocked or came to the door. I have no idea where my parcel is.”

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Posted 1 day ago

“Yodel have had my package at their Wrexham depot for six days as I write this. Why they are failing so utterly to deliver my package is a complete mystery. I can only put this farago down to complete incompetence. I tried phoning them only to find myselfvspeaking to an automated voice that gave me zero opportunity to express my distain for this awful company and to try to rectify the preposterous situation that is completely their fault. Avoid them like the plague.”

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Posted 1 day ago

“No option to speak to human customer service! My parcel has been out of delivery since 2 days ago and havent received anything.! Can there be zero star!”

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Posted 1 day ago

“Absolute joke of a delivery company.waiting over two weeks for a delivery. Use at your own peril”

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Posted 2 days ago

“My parcel had an incomplete address on it, rather then contact me or return to sender this morning, the courier just put it through any letterbox going by sallatite lol. How can he possibly know that this house made the order. I have tracked the house down at the beginning of my road and they told me that they dont have my parcel, even though i have proof of photo of the door. Your courier should be spoken to. I am expecting more parcels that will probably end up there again,and i wont get them. Bad service.”

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Posted 3 days ago

“Parcel tracked right through to local depot then deemed lost! Had to chase and then get the sender to do so also. Awful service, the amount of "lost" parcels is unbelievable”

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Posted 3 days ago

“Think they still use horse and cart for delivery could walk there and back quicker”

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Posted 3 days ago

“Worst service driver drives past past parked up 3 cars away didn’t get out of his van and then drove off saying unable to deliver. Customer service is appalling can’t talk to anyone and they just give lip service on review sites will company’s please stop using these people”

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Posted 4 days ago

“Still waiting on drawers ordered on the 8th for next day delivery, ended up cancelling on the 22nd after endless telephone calls, giving them the benefit of doubt thinking these drawers were mixed up with my communication and Very who I’d ordered off and was also wanting information from yodel as to were these are , I reordered on the 27th next day delivery and here we are again still waiting, looks like they will be cancelled again and ordered from someone who doesn’t use yodel for delivery”

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Posted 4 days ago

“Still trying to find my parcel.”

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Posted 5 days ago

“no support, parcel is 2 days late (so far, nothing has been received) and customer service is unhelpful and rude.”

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Posted 5 days ago

“Hands down the worst delivery company I’ve ever had the displeasure of dealing with. They are rubbish at communicating and barely ever deliver on time and that’s if they don’t lose the parcel altogether. My most recent experience, as shown in pics, parcel with them since Sunday, delivery slot for Tuesday (doesn’t arrive), delivery slot for today (Wednesday) hasn’t arrived. I shouldn’t be surprised, it’s exactly what I’ve come to expect from this horrendous company.”

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Posted 6 days ago

“Terrible as normal You have to give credit for being consistent How they are still in business is a mystery”

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Posted 6 days ago

“I waited in all day on Friday 11th July after being given delivery date and time. Delivery did not happen. When I complained on Monday 14th July I was falsely told that I had refused to accept the package and that it had been sent back to the sender! No evidence on my Ring Door Bell camera that any attempt to deliver the package had ever been made. Sender informed me on 2nd August that the package had not been received back at their designated address. Despite initial assurance that they were investigating, I have had no response to three letters that I have sent to Yodel. I am still trying to recover the cost of the contents of the package (£63.68) from Yodel but may have to resort to legal proceedings. Lies and deceit from start to finish from this appalling Company.”

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Posted 6 days ago

“There is a driver that comes to our supported accommodation organisation. he is supposed to contact any resident via their intercom, situated outside the property, only this particular driver, always wants to knock on our office window, expecting the office staff to come and collect parcels for the residents. when advised to do so, the driver was extremely rude. i asked him who he worked for and he declined to tell me, saying he worked for himself. This has happened on quite a few occasions with myself and other staff members.”

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Posted 6 days ago

Yodel is rated 1.1 based on 6,428 reviews