Yodel Reviews

Name: Yodel
Address: -, - -, Liverpool
Rating: 1.09

1.1 Rating 6,649 Reviews

2 %

of reviewers recommend Yodel

Company Reviews

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Metrics

1.1

Based on 6,649 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Over 7 Days
On-time Delivery	Greater than 6%
Accurate And Undamaged Orders	Greater than 75%
Customer Service
Communication Channels	Live Chat, Email, Telephone
Queries Resolved In	Under An Hour
Customer Service	1.1 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

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Yodel 1 star review on 10th October 2025

Jessy Mathew

Yodel 1 star review on 13th September 2025

Uniquerecoveryfirm(AT)Gmail...com

Yodel 1 star review on 11th September 2025

317

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Completely useless. Didn’t even pick the package up.”

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Posted 3 hours ago

“Told delivery would be between 19:00-21:00hrs tracked driver from 16 deliveries onwards stoped at 4 deliveries away for 2 hours then failed to deliver when 5 minutes away.”

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Posted 4 hours ago

“Paid extra for delivery today, waiting in between 7am - 9pm only to be told on online chat, there were too many parcels allocated for the day and they couldn’t get round to delivering mine, told me to wait in between 7am and 9pm tomorrow and to wait for it to show up.”

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Posted 6 hours ago

“I could give 0 stars I would. I got a email at 10:54 saying my parcel was delivered at 10:52. I opened the email to see a statement left at your back door along with a phot. The photo wasn't of my white patio doors but a solid black door with a matt. I contacted yodel on the live web chat to speak to customer services only to be told to check with my neighbors. Which I did despite all my neighbors having patio doors too. I even posted on my local community page along with the photo asking if anyone had received my parcel, to no avail . On Saturday evening I contacted Yodel again via the live web chat as the phone number is an automated system that redirects you to the web live. I told them that I've asked my neighbors. No one has got my parcel. I just want to know where my password is. The customer service person on the chat said they would speak to the driver. They've escalated this to the correct team and someone should be contacting me with the next 24 hours. On money the 10th after waiting for someone from yodel to contact me, I again reached out to yodel via the live web chat to be told again to check with neighbors. I told them that I had checked and no one has my parcel. And their service was good enough as I had paid for a parcel to be delivered to my house not dumped at a random house claiming to be my address. Well Yodel then blocked me on the live web chat stopping me from contacting them any further.”

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Posted 8 hours ago

“OMG, something is very wrong with this company. Dreadful dreadful. On a number of occasions deliveries from yodel, I wait and guess whether the item will arrive from the text msg and time wasted awaiting delivery from Yodel. I feel exhausted with this company, just writing about them. Gonna stop,not worth my time. I will cancel any order when I learn YODEL is the delivery partner!”

Helpful Report

Posted 1 day ago

“Worst delivery service. Ever. They lost 3 parcels of mine in 1 month. They leave parcels at the front door of an apartment building, don't call, don't ring the intercom and the parcels are stolen. The 3rd time, i requested for a signed for delivery and I don't know who they got it signed by but it wasn't me.”

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Posted 1 day ago

“My last delivery from yodel genuinely turned up dumped at the side of the road 4 miles away. Yesterday they tried to deliver to our business on an industrial estate on a Saturday after 5.30pm. We are closed. We have no trouble with other couriers only when bits are sent to us via Yodel. CLOWNS.”

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Posted 1 day ago

“Got told my delivery slot was 12.19 - 14.19 checked at 13.40 and was 23 stops away. Checked again at 19.25 and im still 23 stops away. Tracker doesnt seem to be moving either! Worst delivery service ive seen”

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Posted 2 days ago

“Dreadful company, don't know why people use these, useless, should have delivered my parcel to lockers, they said they'd tried 3 times but lockers were faulty, this wasn't true as I'd had another parcel delivered no problem from another company at the same time with no bother. Sent parcel to local depot for collection...14 mile away. I really think the driver didn't even try to deliver it.”

Helpful Report

Posted 2 days ago

“I had a router failure from Virgin Media, they sent me a new one out via Yodel for next day delivery. I was given a 2 hour timeslot of 12:30 - 14:30 for which I was home. I watched my parcel drop from 20 stops away down to 3. Then, the driver turned his tracker off and went home for the day without bothering to deliver my parcel. I'm left with no router, no internet, and cannot work. Now I can't get an answer on when it's going to be delivered, and you cannot talk to a human at all. Absolute joke of a company.”

Helpful Report

Posted 2 days ago

“If you can use an alternative postal service then I would strongly recommend this. Awful problems in the last three weeks with 3 parcels!! Dropped off one parcel damaging my property. The parcel had to be picked up the following day by Yodel and the wrong parcel was picked up! They decided to pick up a recent AMAZON delivery instead so we had to locate this. We have been waiting for another parcel for three weeks and they cannot locate it! Reports back to me this morning to say that they are now having problems with the Parcel scanner! Please use another delivery company as my recent experience has been a nightmare!”

Helpful Report

Posted 2 days ago

“supposed to deliver within a certain window but they never showed up, tracking says they couldn't find my address even though the tracker shows it perfectly - had to redirect to a local inpost locker and I'm still waiting 5 days later for it to be available.”

Helpful Report

Posted 3 days ago

“Would give 0 stars if I could, totally useless courier. They don't deliver to your door, throw parcel anywhere they have access to with other people's parcels as well. Parcel's are stolen as a result of unsecured delivery. Customer service contact is automated and pointless also. Live web chat doesn't work or fobbed off if you're lucky to chat with a human. How on earth do they still exist and why are they still allowed yo operate!”

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Posted 3 days ago

“ABSOLUTELY Idiot from Selby deliver my parcel 3 weeks waiting today again not delivered Idiot company never even more”

Helpful Report

Posted 3 days ago

“They not delivery on time my parcel its late one week they noinform my whats happen and when my parcel arrive. Full of lier”

Helpful Report

Posted 3 days ago

“I would have given zero if I could. Extremely frustrating customer care, actually no care. If you post your parcel with yodel thee is a high chance of being stolen or lost by yodel. Sender or recipient are not protected, once you lost your parcel no possibility for compensation”

Helpful Report

Posted 4 days ago

“Yodel must be the worst delivery company ever. Not just in the uk. I'm fact the universe. Last year I ordered a dehumidifier from very. £250. Out for delivery 3 times. No attempt to get to my house. Item back at depot. I even drove 20 miles the depot. No sign of it there either. Complained to yodel and very. Then they suddenly marked it as delivered. No proof or anything. Took me a month to sort this out with very. Last week ordered something from very. Out for delivery. Nothing arrived. Then no tracking for 3 days. Complained to very who cancelled my order and reissued. The new order Out for delivery today. Nothing again. Disgraceful. I raised issue with yodel 'customer care' . Said they'd escalate. But no they didn't. How are you allowed to operate yodel”

Helpful Report

Posted 4 days ago

“After downloading the Yodel app and filling in all the information for a safe and secure delivery and taking a photo of the designated delivery place, imagine my horror when I received an email informing me it has been delivered, NOT AT THE REQUESTED PLACE but left on the front door step. Luckily it was still there when I arrived late in the evening. Yodel need to get there act together.”

Helpful Report

Posted 4 days ago

“They did not deliver my parcel and their chatbot system is rubbish and when I rescheduled the date of my delivery they did not deliver, they should be shut down.”

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Posted 4 days ago

“Claimed they attempted delivery last night, they did not. Cctv does not show them 'attempting delivery' at the time claimed. Dreadful delivery company. Not the first time this has happened”

Helpful Report

Posted 4 days ago

Yodel is rated 1.1 based on 6,649 reviews