Yodel Reviews

Name: Yodel
Address: -, - -, Liverpool
Rating: 1.09

1.1 Rating 6,945 Reviews

2 %

of reviewers recommend Yodel

Company Reviews

Questions

Metrics

1.1

Based on 6,945 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Over 7 Days
On-time Delivery	Greater than 15%
Accurate And Undamaged Orders	Greater than 69%
Customer Service
Communication Channels	Live Chat, Telephone, Email
Queries Resolved In	Over A Week
Customer Service	1.2 out of 5

Visit Website

Write Your review

Tell us how Yodel made you happy

Minimum 10 characters

Would you like to add a photos or videos?

Strengthen your review by uploading photos & videos.

Drag files here or browse

(Supported files: jpg, png, mpeg, ogg, mp4 & webm)

What's your name?

Leave this blank if you'd like to publish your review anonymously.

(Optional)

Whats your email?

We need your email address to verify that your review is genuine

Please note that we may share your email with the company to verify your order.

Yodel 1 star review on 6th December 2025

Seán Gannon

Yodel 1 star review on 10th October 2025

Jessy Mathew

Yodel 1 star review on 13th September 2025

Uniquerecoveryfirm(AT)Gmail...com

Yodel 1 star review on 11th September 2025

318

Anonymous

Anonymous // 01/01/2019

Filter: Rated 1 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Utterly hopeless, they said they tried to deliver, they didn’t we were in. They said they left a card, again they didn’t and trying to contact them is impossible. If Yodel have no intention of delivering I wish they would just say so from the beginning it would save a great deal of wasted time.”

Helpful Report

Posted 15 hours ago

“Rubbish company. Have got two non deliveries by them at the moment. One saying nobody was in when in fact we were in all day and the other saying it was left on the back porch - we don't even have a back porch and the photo taken wasn't even of our house. Not had any reply from them still waiting. Do not deal with this company”

Helpful Report

Posted 2 days ago

“Yodel couldn't deliver to their own front door! I mean the layers of incompetence are astounding. Delivery that just don't show up and lie about it. I have waited around across 3 days for an item that i was told is being delivered, or someone has tried to deliver it...where no attempt has been made to deliver it AT ALL!!! They seem fine wasting people's time. Live chat staff...yes I'm taking about you Reubent and Jai, who apologise and then do things to literally not rectify anything, and in fact add to the problem. Yodel you suck.”

Helpful Report

Posted 4 days ago

“Awful service from yodel in post Received 4emails from eBay saying parcel arriving today but didn’t, chatted to yodel and updated delivery with extra directions flat above a shop. But still no sign of delivery the directions I gave honestly, ?were to say the least very very easy to find Parcel still not delivered.”

Helpful Report

Posted 4 days ago

“Three days they pulled the "we missed you" trick with no attempt at delivery. Ended up just returning to sender to get a refund. If I knew they used Yodel I wouldn't have ordered with them”

Helpful Report

Posted 4 days ago

“Awful customer service lost package no refund they do not do nothing they only claim they delivered it no responsibility at all.”

Helpful Report

Posted 1 week ago

“Two deliveries in 4 days by this company have both arrived late wasted 2 afternoons waiting in at my expense and cost for them not to arrive. No updates, location coincidentally stops working for where the driver is. Cannot get through on the phone and live chat is as much use as a chocolate teapot!. If they give a delivery date and time, dont believe it....”

Helpful Report

Posted 1 week ago

“Takes agesss and says delvering today and then we missed you”

Helpful Report

Posted 1 week ago

“parcel stolen as left on floor in middle of high street where i live”

Helpful Report

Posted 1 week ago

“The package was supposed to be delivered on April 2, 2026 between 14:58 and 16:58 and it has not been delivered to date on April 13, 2026, I have also not received any notifications or updates and I have not received the package. The attitude of the staff is 0, I am very disappointed. I will never use Yodel services again in my life”

Helpful Report

Posted 1 week ago

“Bloody useless. Its been at some depot close by for four days. I could have walked there and collected it faster. DO NOT USE THEM.”

Helpful Report

Posted 1 week ago

“Yodel do not "deliver" they drop things at your door( quite often in poor weather) and leave without ringing or knocking at the door. Their delivery ethos? Cheap and nasty.”

Helpful Report

Posted 1 week ago

“Third time I have bought goods to be delivered by Yodel (through Ebay) and the third time the delivery has sat at a depot less than an hour from me for a week or moved around various depots steadily getting farther away from the final destination. All deliveries were consequently delivered long past the anticipated delivery date. I will now not buy from anyone who uses Yodel and have made a complaint to Ebay, who I have suggested stop promoting them as a preferred carrier. No carrier is perfect, but in my experience Yodel are the worst in the UK by far. The only way they will improve is if people boycott them, but I'd prefer they just went out of business.”

Helpful Report

Posted 1 week ago

“Tracking of my item from Yodel states it was delivered to my property and left in a safe place ( Front Porch ). My property does not have a front porch since the property is a Victorian terrace ! Consequently the item has not been received despite my partner and myself being present at the property all day to take delivery! Useless company.”

Helpful Report

Posted 1 week ago

“saw the driver go straight to the bins and leave parcel there. didn't knock, no delivery confirmation. not acceptable.”

Helpful Report

Posted 1 week ago

“Given a delivery window so stayed in to receive it. Checked the live map tracker and no movement all day. No live chat available (despite it being plastered all over their website) and no way of chasing the delivery. Also, because it is now "out for delivery" (despite no movement in over 12 hours!), I now cannot update the delivery option to leave with a neighbour as I will not be available tomorrow. Horrific service”

Helpful Report

Posted 1 week ago

“Very bad The worst delivery services ever I have waited the whole day for an Argos parcel with a time window 12-2 and it did not come Very hard to be able to talk to a human on chat Very difficult to talk to them on phone The agent I talked to was very unhelpful and not understanding or supportive at all. And until now parcel is not received.”

Helpful Report

Posted 1 week ago

“My parcel has been out for delivery for a week!”

Helpful Report

Posted 1 week ago

“Absolutely dreadful....2 days in a row i got a load of lies saying why it hadnt been delivered....first saying delivery attempted nobody home.....second day they said i refused delivery.....utter lies.....ive now directed them to deliver to a locker....at least they cant use those excuses,but god knows whats next.....save yourself a headache and use a different courier....these guys are cowboys”

Helpful Report

Posted 1 week ago

“Absolutely shocking service from Yodel. Avoid this company for deliveries at all costs if possible. Over the last 4 weeks, Yodel have “delivered” 4 parcels to me which have all mysteriously gone missing. I have been at home on all 4 occasions specifically waiting for the parcels, and not one of them has actually been delivered to my home address. The first parcel – I received a notification saying it had been delivered. I live in a block of flats with 8 flats in total, and no one rang my buzzer or attempted to knock on my door. A picture of the parcel against a white brick wall was sent to me and it was marked as “delivered to front porch”. Firstly, I do not have a front porch — I live in a second floor flat with an outside balcony. I contacted Yodel and after their “investigation” they could not determine the location of the parcel and I was told to contact the retailer for a refund. The second time this happened, it was the same situation. I waited in for my parcel to be delivered, no knock at my door or attempt to ring my buzzer. I then received a notification saying my parcel was in the “HALL”. A random picture of my parcel left on a floor was uploaded and sent to me. I searched all communal corridors and the parcel was nowhere to be found. I made another complaint to Yodel and nothing was done. The exact same situation has now happened two more times, including today. Today I spent half an hour on the phone to customer services speaking to a manager who didn’t seem to care at all. I genuinely don’t understand how this can happen to me four times. At this point I believe the driver may be stealing my parcels and I am absolutely disgusted with the service from this company. Every other delivery company, including Evri and Royal Mail, deliver to me with no problems at all. I don’t understand how they can let this happen four times and show no interest in properly investigating or speaking to the driver. Are they just going to let it continue? It certainly seems like it. Every time I just receive the same generic email saying they cannot locate the parcel and I have to contact the retailer myself. Disgusting delivery company with absolutely shocking customer service.”

Helpful Report

Posted 2 weeks ago

Yodel is rated 1.1 based on 6,945 reviews