Yodel Reviews

Name: Yodel
Address: -, - -, Liverpool
Rating: 1.09

1.1 Rating 6,532 Reviews

2 %

of reviewers recommend Yodel

Company Reviews

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Metrics

1.1

Based on 6,532 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Over 7 Days
On-time Delivery	Greater than 6%
Accurate And Undamaged Orders	Greater than 76%
Customer Service
Communication Channels	Live Chat, Email, Telephone
Queries Resolved In	Under An Hour
Customer Service	1.1 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

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Anonymous

Yodel 1 star review on 29th September 2025

Ms Johnson JD0002232608423155

Yodel 1 star review on 13th September 2025

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Yodel 1 star review on 11th September 2025

Anonymous

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Anonymous

Anonymous // 01/01/2019

Filter: Rated 1 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Useless company. Told next day delivery and 3 day later still nothing. Get given a 2hr time slot just for the delivery van as shown on provided map to sit outside inpost shop for up to 2hrs and fail to deliver package. DON’T USE THIS DELIVERY SERVICE IF POSSIBLE”

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Posted 1 hour ago

“You are a terrible company,,you cannot even deliver even with the right address with these 3 words!!!! you need to teach your drivers the old way of using a bloody map ! outrageous. Three times you have said that the parcel is on its way and yet again nothing, avoid this company at all costs.”

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Posted 5 hours ago

“Incompetent shipping company, can't be trusted with any parcels whatsoever and can't even own up to their own issues. Avoid them like the plague!!!!”

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Posted 5 hours ago

“My parcel went missing, the driver dropped my package in a public passage and claimed my package was delivered to a safe place. I made complaint, I was told to revert to the store, the store said they can’t refund that my package as been delivered.”

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Posted 8 hours ago

“Having the worst experience with a parcel this company is allowing to sit in their Mitcham depot instead of doing their job and delivering it. Offering no solution such as allowing collection or redirecting. AVOID. Will never use Inpost/yodel again.”

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Posted 11 hours ago

“Same complaints as other reviews. No show, Dishonest drivers, painfully slow deliver and inaccurate tracking. AVOID!!!”

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Posted 12 hours ago

“My parcel was never delivered to me !! Waited in all day and then I checked the yodel app to see a message saying it was delivered and a blurry picture of a parcel outside someone's door as it certainly wasn't my door !! Suspicious how there was no picture of a door number isn't it ???? And surprisingly if it was left somewhere nobody came with it. This is not the first time a parcel of mine has gone missing with yodel. I wonder if they do background checks on the delivery drivers??? I'll never see that parcel now thanks to this appalling company. I'm really holding back on what I Really think of the person who handled my parcel you ....”

Helpful Report

Posted 23 hours ago

“Poor delivery service, no honest appointments, late delivery, and no communication with customers. I do not advise anyone to send through this company.”

Helpful Report

Posted 1 day ago

“Useless awful Company been waiting for a delivery Scheduled yesterday between 19.00 - 21.00 Hrs it never came the the tracking showed the delivery driver 9 stops away then showed it going to what I can only think was its depot ! No notification no call no email nothing ! It now says being delivered today after I contacted the live chat but I don’t think it will be How can this company still be existing when I read the comments of the complaints Appalling awful useless company!”

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Posted 1 day ago

“Been 2 weeks and still no sign of any package. Can’t get through, can’t get an answer. It’s criminal they can operate as a business still.”

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Posted 2 days ago

“Horrible delivery company, every day they promise me to delivery my parcel but for unknown reasons it never happens. I submitted complaint but no one ever responded. This company should be ashamed. Avoid this company if you don’t want to loose your parcel and money. They real scammers. No proper customer service and never answer the questions via web chat.”

Helpful Report

Posted 3 days ago

“Has to be one of the most useless delivery companies out there who claim to have made deliveries attempts when they clearly didn’t. Waiting 3 days in a row with a clear view of the driveway and then get the notification of failed delivery attempt when no attempt was even made.”

Helpful Report

Posted 3 days ago

“Erroneous information given re delivery bordering upon gross incompitence. In my opinion suppliers need to consider using an alternative delivery company. Even in 2025 customer service should be paramount.”

Helpful Report

Posted 3 days ago

“Yodel have returned to sender 3 parcels, no attempt to deliver What is going on with them????”

Helpful Report

Posted 3 days ago

“The worst courier service in the UK is Yodel! After Yodel notified me that they had received my package from the seller, I did not receive any news about the package for three weeks. The tracking did not move. I looked for Yodel, they directed me to InPost, I looked for InPost, they sent me to Yodel. After many chats and exchanges of messages, the message came in the big week that my package had arrived at the InPost locker. However, there was only ONE TORN, EMPTY bag in the locker. How stupid can the courier be to put a torn and empty bag in the locker??? I reported this immediately to InPost with photos, but they said that they could do nothing, I should contact the seller with the problem.”

Helpful Report

Posted 3 days ago

“Lousy experience with this company. They have had my parcel since 10th September, it's now the 29th. Live chat is useless, so I escalated it to a complaint. Software problems is their excuse, but still no updates on where my parcel is in the system or when it will be delivered. Shocking!”

Helpful Report

Posted 3 days ago

“Absolutely Appalling Service stay clear Yodel is hands down the worst delivery company I’ve ever dealt with. They never collected my parcel despite multiple promises. Their “door to door” service is a complete joke — they lied and claimed they attempted collection, which never happened. I spoke to live chat seven times and called five times, only to be told someone would come the next working day. No one ever did. The level of incompetence and dishonesty is staggering. You’re left chasing them endlessly, with no resolution and no accountability. Avoid Yodel at all costs — you’ll never get your parcel, and their customer service will only frustrate you further. If you value your time, money, and sanity, steer clear.”

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Posted 3 days ago

“This is THE WORST delivery service ever... the delivery is 4 weeks late ..means i missed show casing in an important show for my career . Take note: they deliver late without Ny care the huge box is absolutely trashed showing it has been kicking around their depot for ages... they just threw it under the car. No door note.. Oh yes because it was delivered so they try and avoid paying compensation. The government must stop this complacent attitude towards customers”

Helpful Report

Posted 4 days ago

“Yodel is the worst delivery company I have ever encountered, you can’t get through on the phone, live chat are useless, I went up to collect myself, I was told it was on the van for delivery, I’m still waiting, if it doesn’t come today I will be back up there tomorrow, I would Never use them again, and advise anyone to use other couriers, they give you a date for delivery and a week later it’s still in their warehouse up to the point of you having to go up there yourself, why pay delivery omg don’t use yodel they are simply not reliable at all.”

Helpful Report

Posted 4 days ago

“The support team took the time to truly understand the complexities of my issue, listening closely to every detail I shared. Their patience and commitment to fully grasping my needs before proposing any solutions were evident throughout the process. It was clear they weren’t just looking for a quick fix, but for a thoughtful and lasting resolution.”

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Posted 4 days ago

Yodel is rated 1.1 based on 6,532 reviews