Yodel Reviews

Name: Yodel
Address: -, - -, Liverpool
Rating: 1.09

1.1 Rating 6,879 Reviews

2 %

of reviewers recommend Yodel

Company Reviews

Questions

Metrics

1.1

Based on 6,879 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Over 7 Days
On-time Delivery	Greater than 6%
Accurate And Undamaged Orders	Greater than 75%
Customer Service
Communication Channels	Live Chat, Email, Telephone
Queries Resolved In	Under An Hour
Customer Service	1.1 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

Visit Website

Write Your review

Tell us how Yodel made you happy

Minimum 10 characters

Would you like to add a photos or videos?

Strengthen your review by uploading photos & videos.

Drag files here or browse

(Supported files: jpg, png, mpeg, ogg, mp4 & webm)

What's your name?

Leave this blank if you'd like to publish your review anonymously.

(Optional)

Whats your email?

We need your email address to verify that your review is genuine

Please note that we may share your email with the company to verify your order.

Anonymous

Yodel 1 star review on 6th December 2025

Seán Gannon

Yodel 1 star review on 10th October 2025

Jessy Mathew

Yodel 1 star review on 13th September 2025

Uniquerecoveryfirm(AT)Gmail...com

Yodel 1 star review on 11th September 2025

Anonymous

Anonymous

Anonymous

319

Anonymous

Anonymous // 01/01/2019

Filter: Rated 1 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Their delivery window is pure lies. Never came on time still updates that a card was left. We cctv outside driver came after 2hours from given delivery window, people have other things to do so please give right information and don't lie. Been waiting for a parcel from 3 days now.”

Helpful Report

Posted 2 hours ago

“Package droped over fence on my plants. Seven steps and seven back too the door was too far for driver. JD0002234354309496”

Helpful Report

Posted 17 hours ago

“At least Knock on my door and don't leave my parcel in full sight for anyone to see and hire people that actually want to do their job !”

Helpful Report

Posted 1 day ago

“I really hope this sham of a company goes bust!!! The most unreliable people ever! Constantly messing up my deliveries and very poor communication! Drivers are heavily unreliable, not even bothering to press my buzzer on the intercoms so I can let them in, then just leaving it in unsafe place or taking it back to the delivery station! Customer service is as much is as a chocolate fire guard!! They bring me so much stress! Vile company!!”

Helpful Report

Posted 1 day ago

“Another terrible delivery company. InPost is terrible and Yodel is exactly the same. Multiple issues with InPost saying parcel was at the locker when it wasn't, when trying to contact you get a generic response each time that gives no help. Yodel exactly the same. Parcel missing, they're claiming it's delivered according to their satellite and proof of delivery. Proof of delivery photo is a picture of the branding on a box. No picture of it in situ. I have resorted to only ordering from places that use DPD or DHL, and each time tell the vendor that for as long as they use Yodel/Inpost or Evri, I won't order off them.”

Helpful Report

Posted 3 days ago

“WITHOUT A DOUBT WORST COURIER IN UK!!! BE WARNED. Sat at premides watching counter go down from 10 drops before yours down to 1 then all mapping info disappears and a 'we have a problem with your address'. There is no problem as the building has been here for 40yrs and the driver was 1/2 a mile away on map. Yodel are liars and a waste of space.”

Helpful Report

Posted 3 days ago

“Been told every single day for a week my parcel will be delivered today and guess what still no parcel! I have never had this trouble with any other delivery company! I will NOT use or recommend yodel to anyone! They do not care! Pay for a service that you don’t receive! Just don’t bother using them ! Awful experience! There’s no button for zero stars so giving one is to much but no choice!”

Helpful Report

Posted 3 days ago

“Would give 0 stars if I could. Absolutely useless, it's like they don't even try to deliver your parcels. How anyone actually uses them to deliver is beyond me.”

Helpful Report

Posted 3 days ago

“Routinely bad experiences with this company. They've "delivered" a parcel to me today but the photo is of a door I don't recognise an that certainly isn't mine. Trying to get access to POD requires installing an app and creating a login, trying to speak to someone on thei live chat is impossible as the link disappears or routes you back to the start of their help pages every time. I genuinely don't understand why any business would work with Yodel given their well-known poor reputation.”

Helpful Report

Posted 4 days ago

“I’m extremely disappointed with the service from Yodel. My parcel was marked as “delivered,” but it was not delivered to the correct person or address. There was no proper confirmation, no attempt to ensure it reached the intended recipient, and now I’m left trying to track down a package that should have been safely handed over in the first place. This kind of mistake is unacceptable. Delivering to the wrong person shows a serious lack of care and attention. I trusted them to handle my parcel responsibly, and they failed to do so. Customer service has also been unhelpful, offering little reassurance or clear resolution. I would not recommend this service based on my experience. Reliable delivery should be the bare minimum, and unfortunately, that standard was not met.”

Helpful Report

Posted 5 days ago

“Tracking says delivery will be 27 February and given a time slot. Before the time slot has lapsed the app states failed delivery due to further details required regarding the address (not true). Dispatched again on 28 February, exact repeat of the previous day. Web chat said delivery would 100% be delivered next day (Sunday), checked tracking again but parcel still in the depot. Another online chat said they don’t deliver on Sunday; therefore will have to wait until Monday! This is not a one off, it happens each time they have a delivery for my area. I would avoid if I had the choice.”

Helpful Report

Posted 5 days ago

“This company should be shut down and people working there should be jailed. A had a very important meeting and had to cancel to wait for the item to be delivered and at the end didn’t ever turn up. I didn’t even receive a message to say it’s not coming why are we giving business to this waste off space people.”

Helpful Report

Posted 6 days ago

“Absolutely terrible told parcel delivered on tracking item not my door wrong colour.contacted customer services told delivered.”

Helpful Report

Posted 6 days ago

“Worst delivery ever. 28.02.26 HA2 area. Boxeses damaged, open and content tampered. The driver just ran screaming that he doesn't care. "Any issues call the company. I don'tcare." Boxes been cleary ripped and checked of what is inside. Worst experience, would give minus 5 stars. They won't allow me to upload any pictures of the packages.”

Helpful Report

Posted 6 days ago

“Absolutely terrible, my parcel was supposed to be delivered on 10th of Feb, and I know it was sent by the seller,but has "gone missing "”

Helpful Report

Posted 6 days ago

“The worst courier company, never delivered to me, always leave the parcel in the lobby where anyone can take it, last time I was knocking the doors in my block to find my parcel.”

Helpful Report

Posted 6 days ago

“You never collect my parcel”

Helpful Report

Posted 1 week ago

“Delivered to the wrong address, proof of delivery took several weeks, was eventually able to find where it had been delivered, which was several streets away.”

Helpful Report

Posted 1 week ago

“Message received giving time slot. Was at home. Message received parcel was unable to be delivered and would try again next day. This is standard Yodel in our area. I have no idea why anyone would use this firm!”

Helpful Report

Posted 1 week ago

“Absolutely awful everytime. Drivers finish when they want even if over 20+ items still to be delivered. Never in the slot they give you. Online chat is atrocious and can never help.”

Helpful Report

Posted 1 week ago

Yodel is rated 1.1 based on 6,879 reviews