Yodel Reviews

Name: Yodel
Address: -, - -, Liverpool
Rating: 1.09

1.1 Rating 7,026 Reviews

2 %

of reviewers recommend Yodel

Company Reviews

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Metrics

1.1

Based on 7,026 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Within 5 Days
Accurate And Undamaged Orders	Greater than 71%
Customer Service
Communication Channels	Telephone, Live Chat, Email
Queries Resolved In	Over A Week

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Yodel 1 star review on 6th December 2025

Seán Gannon

Yodel 1 star review on 10th October 2025

Jessy Mathew

Yodel 1 star review on 13th September 2025

Uniquerecoveryfirm(AT)Gmail...com

Yodel 1 star review on 11th September 2025

318

Anonymous

Anonymous // 01/01/2019

Filter: Rated 1 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“bed service. worst tracking”

Helpful Report

Posted 2 weeks ago

“Do not entrust your packages to this company! Couriers leave packages unattended and mark them as delivered!!!”

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Posted 3 weeks ago

“Slow not turning up to deliver when they arranged a date and time for delivery. No customer focus”

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Posted 4 weeks ago

“I have an ornamental glass front door. Despite placing 3 door bells one of which is a camera doorbell. The delivery drivers insist on banging heavily on the front door. Recently painted and restored. It costs £659 to repair the damage previously Not caused by you. But I have placed clearly a notice explaining that. If any of your delivery drivers damage the door or the glass I shall be claiming for the damage. The sign is ignored. Please let and remind your drivers of my request. Paul. Plymouth. Hartley.”

Helpful Report

Posted 1 month ago

“If you Google shitforbrains on internet, reckon yodel will instantly appear. Yodel lost my item...to be told that they then found it again...to then be told they lost it again!!!! It's an utter disgrace numpty couriers aren't regulated because the distress they cause is palpable. Bring back Postman Pat!!”

Helpful Report

Posted 1 month ago

“If I could give no stars I would, been waiting on a delivery from MyPicture.co.uk who aren't being very helpful either, 4 days now they've said attempted delivery which clearly there has been no attempt they've given me the usual cr*p that they understand my frustration and it will be out for delivery today so their time slot today never materialised only for them to say they are having difficulty finding my address, can they not afford sat navs? And how do every other delivery company find my address which is on a main road, so what do they do all day, just drive around getting their milage in, then take eveyones parcels home with them ?See less”

Helpful Report

Posted 1 month ago

“We had a time slot for delivery between 3,30 and 5,30 7th September, and it was delivered today 8th September 1600. So waited in yesterday for a delivery that didn't arrive.”

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Posted 1 month ago

“Items sent for delivery which were expected to arrive 17th August. Now 21st August and after contact with Yodel they were unable to provide a delivery date. Definitely not good customer service.”

Helpful Report

Posted 1 month ago

“Claimed I refused a delivery when it wasn’t attempted. 3 hours later change it to a delivered status, again it wasn’t. Then sent an eta text the following morning for that evening, again not delivered, but still saying delivered on website. Now refusing to help as needs investigating and it can take up to 28 days to investigate. Sender won’t help mad website says delivered. Will never use a company that uses yodel/in post again”

Helpful Report

Posted 2 months ago

“It is one of the worth delivery comany i see in my life the gouvernemt must react to stop this company and wasting time this company it doesent prenst good image of uk”

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Posted 2 months ago

“The following is what happened to me about a year ago: *** Courier stated they had attempted delivery but couldn't find the address. Strange, as it's a clearly marked town centre business, with a loading/delivery layby outside. *** A year on and.......The same thing has just happened again. Same delivery address, same problem BUT I did get to speak to a human being on the 'phone this time, who said they'd get the package retained at the Ipswich depot for collection & I'd be notified when it was ready. Guess what? No such notification. Rang customer service again a day later, only to be told no such request had been made or actioned, but the package was at Ipswich - who couldn't deliver it because more information was required to locate the address! I went to the Ipswich depot (60 mile round trip) where I spoke to a very helpful member of staff. He confirmed from looking at Google street view the location was clearly identifiable, as was the delivery bay. He was very apologetic, but it isn't just the incompetent and/or lazy courier, but also their customer service, (based in Africa, I believe). So my experiences with Yodel, a year apart, are 100% frustration and disappointment. Not fit for purpose. Cost me a lot of time, money and running around. I refuse to use them, but can't stop my suppliers from doing so.”

Helpful Report

Posted 3 months ago

“Yodel has now introduced the InPost delivery in our area. My order from Suttons Gardening was delayed and eventually I got the message that it was delivered to the assigned InPost locker. I went to get it but it was not delivered there. The message was that it was in another InPost location. Eventually I got through to InPost customer care and was told that it had been delivered to Reading! As the product was a living plant which in the current heatwave must have wilted, I had no choice but to cancel the order. I have requested Suttons Customer Support not to use Yodel InPost for any of their live produce deliveries.”

Helpful Report

Posted 3 months ago

“So called delivery. I was outside all afternoon when the delivery was supposedly made. The photo showed red bricks - which I do not have. The photo showed an outhouse - which I do not have & it showed a gate - which I do not have. As to your so called investigation - b******s you’re as good as calling me a liar. I will not have any more dealings with your company. Thankyou & goodbye !!!”

Helpful Report

Posted 3 months ago

Helpful Report

Posted 3 months ago

“Worst parcel company ever, why do people still use them. They always loose stuff, leave stuff in main roads. Terrible.”

Helpful Report

Posted 3 months ago

“I just received my item I was at home waiting for it and nobody ring the bell just left it outside next to the bin not even behind the bin where nobody can see it very poor service delivery cow boys do your job properly or go and something else bloody useless!!!!”

Helpful Report

Posted 3 months ago

“Ordered plants from qvc . Informed on 23rd June 2026 that they were dispatched. At least 6 messages from yodel stating the would be delivered. then they would be delayed. We are now on 28th and numerous call to yodel with no help at all. What a shambles of a firm they are .....totally useless !!!!!.”

Helpful Report

Posted 3 months ago

“Disgusting delivery people. They run ober your garden, jump over your fence, ruin your plants then throw your parcel at the door and then they confirm" left in safe place" Total disregard of your property and your valuables. Wish nobody uses them for deliveries!”

Helpful Report

Posted 3 months ago

“Bought 2 items on ebay. Seller's listing claimed postage with Evri. However seller used Yodel. Have had numerous previous problems with Yodel. Delivery driver claimed to be unable to find my address despite previous deliveries (live in numbered house on a main road.) Requested to use webchat which gave experience same as banging my head against a brick wall. Eventually corresponded with 4 staff who each told different stories and told different lies.”

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Posted 3 months ago

“If i pay for next day delivery it should be delivered next day. Two days later and yodel are still saying irs being deluvered today. My parcel was for a wedding today and still not here. I think the problem is the drivers just cant be bothered. When its time for them to click off they dont care. Absolutely useless company and now im out of pocket”

Helpful Report

Posted 4 months ago

Yodel is rated 1.1 based on 7,026 reviews