I have to say that this was the worst delivery service I have ever seen! The chat and customer service agents are there for nothing! They cannot do anything when you need them. The fact that the map doesnt update and it has been showing 1 stop until we get our pacel for the last 3 hours does not help at all. I could see the driver just behind our house on the map delivering to some other people and instead of coming to us, he went to a different town to do some more deliveries. This service is an absolute joke and do not take people's time into consideration when they ask you to be in to receive it or else you dont get it. I have had the worst experience with this company and would not recommend it at all. It's a shame we can't pick who delivers our parcels or else we would be far away from YODEL!