“Well after reading all these 1 star reviews and obviously that is only because you cant leave a review unless you give 1 star, I have sold an item on vinted and now reluctant I said I would post it , its already cost me time and money to pack ( 2 rolls of duck tape ,) plus the poor buyer must have paid quite a lot of money for large item delivery , New year's eve , with a 2 hour collection time slot , 3 hours later and still no collection, I wish I'd have read these reviews earlier, I'm furious as I can see most of you are , obviously I'll never use this company again and reading reviews I'm sure they won't last long”
“Missed delivery 3 times, then on day of delivery courier threw several hundred pound worth of xmas gift on a bush on the main road and stole the item.”
“The worst service ever. Driver throws parcel from van to front door. On a busy road so unfortunately someone has taken it. Had they rung the bell I was at home. Now granddaughter without personalised Christmas gift.
Yodel say have to contact seller and take NO responsibility.”
“Absolute shambolic service,Total incompetence is a understatement.I have been waiting a full week for delivery of a parcel,It just needs to be posted in one of your locker pick ups and yodel can’t even do that simple.This is not the first time I have had a pathetic joke of a delivery service from yodel.”
“See below- every thing has gone wrong, no wonder the company went west last year, they are abysmal, I will never use Yodel again and advise people not to waste their time and energy-go else where.
Delivery history
Yodel: 87RKL2992978A027
Fri 19 Dec
2:47pm
Your parcel is at your delivery depot and will be added to the next available driver's route. Please check back for updates
LICHFIELD SERVICE CENTRE
Thu 18 Dec
12:27pm
Your parcel is at your delivery depot and will be added to the next available driver's route. Please check back for updates
LICHFIELD SERVICE CENTRE
Wed 17 Dec
1:32pm
There has been a delay please contact your retailer for more information
LICHFIELD SERVICE CENTRE
Tue 16 Dec
9:47pm
We have your parcel. Please check back for updates
LICHFIELD SERVICE CENTRE
Tue 16 Dec
8:04am
Your parcel is with one of our drivers for delivery
LICHFIELD SERVICE CENTRE
Mon 15 Dec
12:43pm
There has been a delay please contact your retailer for more information
LICHFIELD SERVICE CENTRE
Sun 14 Dec
12:49pm
Your parcel has arrived in our depot
LICHFIELD SERVICE CENTRE
Sun 14 Dec
7:15am
Your parcel is with one of our drivers for delivery
LICHFIELD SERVICE CENTRE
Sat 13 Dec
9:38pm
We have your parcel. Please check back for updates
LICHFIELD SERVICE CENTRE
Sat 13 Dec
3:57pm
Your parcel has arrived in our depot
LICHFIELD SERVICE CENTRE
Sat 13 Dec
7:57am
Your parcel is with one of our drivers for delivery
LICHFIELD SERVICE CENTRE
Thu 11 Dec
8:42pm
Your parcel has been returned to your retailer
LUTTERWORTH
Thu 11 Dec
2:12pm
Your parcel has arrived in our depot
ALFRETON SERVICE CENTRE
Thu 11 Dec
10:35am
We've collected your parcel
ALFRETON SERVICE CENTRE
Thu 11 Dec
8:53am
Your parcel collection has been booked
ALFRETON SERVICE CENTRE
Thu 11 Dec
8:51am
Your parcel has arrived at your delivery depot (COLLECT PLUS STORE)
COLLECT PLUS STORE
Thu 11 Dec
10:37am
We're expecting your parcel from your sender. We will provide updates here once we receive it
LICHFIELD SERVICE CENTRE
Thu 11 Dec
12:57am
Tracking number provided”
“Worst deliver I've ever had. My parcel was delivered to a wrong building that's 45 meters away. It was not even delivered inside that building but was left outside where many people were passing by. Because of that, I had to walk around to locate the building - which was really hard to do because the "image" of proof of delivery only shows the wall brick and the floor :) so I had to walk to several different buildings to search for my parcel like an idiot. Mind you, the names of the 2 buildings are not even similar, one starts with R and one starts with M. Absolutely the worst, would never recommend.”
“Absolutely appalling service! I was home waiting for Parcel door didn't even knock door bell wasn't even pressed so had no idea it had been delivered.
Called customer service once had email to say it had been delivered and they stated it had the image showed my drive way not my porch which is the safe place I had requested!
When explaining this they took no responsibility and kept repeating it had been delivered to location when it had actually been stolen due to being left on the drive way.”
“The goods I ordered had my phone number as well as the delivery address on them. No one called me and checking my cameras no one attempted to deliver it however, I received an email saying that I had refused delivery as apparently I said I hadn’t ordered it. Then next I get an email saying it’s been delivered to some random address the other side of the country and it’s asking me if I’m happy with my delivery. Trying to contact Yodal is a nightmare just an automated system with no option to register my challenge. Absolute rubbish company”
“Rubbish. Disgusting. I give one star as I can't give no stars. I will never buy again from any seller that uses Yodel as it's chosen courier. Pathetic and criminal "service"!. Email said item had been delivered. My question is WHERE TO. Certainly not to me.”
“Never have I had a parcel delivered to my own house. Its ALWAYS dropped off somewhere random. This time it was dropped off 7 miles from my house. Luckily they were honest this time and brought it to me this evening. When I contacted Yodel they told me they had proof of delivery and if I couldn't locate it from neighbours, I should contact the sender. Absolutely no accountability, zero help or customer care. Would never recommend this company ever.”
