Yodel Reviews

Name: Yodel
Address: -, - -, Liverpool
Rating: 1.09

1.1 Rating 6,533 Reviews

2 %

of reviewers recommend Yodel

Company Reviews

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Metrics

1.1

Based on 6,533 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Over 7 Days
On-time Delivery	Greater than 6%
Accurate And Undamaged Orders	Greater than 76%
Customer Service
Communication Channels	Live Chat, Email, Telephone
Queries Resolved In	Under An Hour
Customer Service	1.1 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

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Anonymous

Yodel 1 star review on 29th September 2025

Ms Johnson JD0002232608423155

Yodel 1 star review on 13th September 2025

Uniquerecoveryfirm(AT)Gmail...com

Yodel 1 star review on 11th September 2025

Anonymous

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Anonymous

Anonymous // 01/01/2019

Filter: Rated 1 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“The support team took the time to truly understand the complexities of my issue, listening closely to every detail I shared. Their patience and commitment to fully grasping my needs before proposing any solutions were evident throughout the process. It was clear they weren’t just looking for a quick fix, but for a thoughtful and lasting resolution.”

Helpful Report

Posted 4 days ago

“They should use untrained pigeons and it will be more reliable and precise than service they provide... Horrible experience... Delivery day changes every day and after few days later change to delivered without even delivering...”

Helpful Report

Posted 5 days ago

“I ordered live plants. Seller dispatched them on Monday. Out for delivery Wednesday. 7 stops before me, 1.30pm, driver`s tracking ended. Out for delivery Thursday. 5pm driver`s tracking stopped. Email 7.54 sorry we missed you. Whistl website (Yodel) no one in to receive parcel, card left. No card left, I was sitting by door, no one entered gate. Friday out for delivery. 7 stops before me, driver`s tracking ended 3pm. Whistl website, bad address. Saturday no delivery. Contacted customer service Friday, heard nothing more to date. Plants will be dead when/if they arrive. Yodel always brilliant, but acquired by InPost this month and gone downhill. Avoid at all costs.”

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Posted 6 days ago

“Item to be delivered Thursday, they emailed on the day telling me to be home as there was no option for collection or drop off at a pickup point so took the day off work. Didnt arrive. Next day they say it will come, so Friday, wait in all day, still odesn't arrive. Now they tell me it wil be today.... Joke of a courier service”

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Posted 6 days ago

“They sent me a parcel 10th ,today is 26th and the parcel is still in depot. Because they can't find my shop that is the most central shop, we redirected it in a spot to go to collect. They told us that not it will be faster. 3 days now we still waiting for message to go to collect. Every day lies. What a horrible company!!! Choose other company”

Helpful Report

Posted 1 week ago

“Delivery should have been yesterday. Nothing, managed to web chat this morning, was told I would have a two hour window emailed, delivery today, nothing. I don’t know why anyone uses Yodel, they just don’t care about customer service. Unable to use live chat now. Waited over an hour.”

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Posted 1 week ago

“Have had my parcel for six days and now get an email saying they can't deliver and are returning this parcel. I have taken all of my listings off vinted and put on another site, there's no point selling items if they cannot get delivered by yodel. Don't waste your time or effort using yodel, they literally don't deliver.”

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Posted 1 week ago

“absolutely rubbish”

Helpful Report

Posted 1 week ago

“Parcel was meant to be delivered on Monday, email to say it won’t be, rescheduled delivery to yesterday, email confirmation, still no parcel. Yodel live chat, waste of time, no idea now when parcel will get delivered if at all. Would never use or recommend.”

Helpful Report

Posted 1 week ago

“Lost 2 parcels no idea where they are!! 3 weeks awaiting disgusting service!! Lies about being delivered when supposed to be collected”

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Posted 1 week ago

“Had my parcel a week not even attempted delivery . Told lies about trying to deliver then unable to find address I live off a main road . Just poor service and customer service”

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Posted 1 week ago

“as PER USUAL yodel FAILED to deliver my parcel, I was advised that delivery would be between 15:20 and 17:20, Yodel tracking website at 17:30 showed that the driver had 19 deliveries before me, I followed the driver for 3 hours and the deliveries were down to 9 before me at 22:15 when tracking stopped, it was if the delivery person was walking!!!!!, at lease 15 minutes between deliveries within a 1/4 mile zone. either the driver was walking or had NO IDEA on how deliveries should be made. DISGRACEFUL SERVICE.”

Helpful Report

Posted 1 week ago

“This is the worst delivery service ever, I don’t understand how some amazon items use these lot. They are always late and add another 5 days after your due delivery, customer service is awful and don’t give you a single solution nor update. My family and friends have all had issues with this service so AVOID at all costs.”

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Posted 1 week ago

“Iv been receiving parcel. I buy stock from Ebay alot. DPD Royal Mail And a few others Absolute taken p!ss with the orders to come. And also had to go and pick it up from a collection point! Rather than deliver it to my house!”

Helpful Report

Posted 1 week ago

“Absolutely horrendous. Failed me, 4 times in a row. Delivered none of my orders. No updates. Still waiting on my 4th one. I've had to call the brands that I ordered from a refund. At this rate, yodel should not exist. You've got paid for a service, it's your responsibility to carry it out. Ridiculous. Picture provided, it's been like this, the past two days. With no update, when it was meant to be delivered two days ago”

Yodel 1 star review on 24th September 2025

Helpful Report

Posted 1 week ago

“Waited in all day for a parcel only to have the delivery driver turn up and drive off. Support said that he'd tried to deliver but no one was home. I was watching him and waiting for him to knock on the door. He didn't attempt to deliver anything. Support just said for me to wait for the next delivery slot (Who knows when that will be, they never said), and sorry for the inconvenience. Lazy delivery driver, and help from support is non existent. I will avoid any company that uses Yodel from now on.”

Helpful Report

Posted 1 week ago

“I dropped off several parcels at my local drop off point seven days ago, Yodel have still not collected them from the shop + my local shops have so many parcels uncollected by Yodel that they have had to stop accepting them, Live chat just fob you off, Totally useless.”

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Posted 1 week ago

“huge dodgy delivery company never ever again”

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Posted 1 week ago

“Said my item had been delivered, I was home when they said it was delivered, the delivery photo was a black screen”

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Posted 1 week ago

“absolutely rubbish delivery.”

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Posted 1 week ago

Yodel is rated 1.1 based on 6,533 reviews