Yodel Reviews

Name: Yodel
Address: -, - -, Liverpool
Rating: 1.10

1.1 Rating 6,335 Reviews

2 %

of reviewers recommend Yodel

Company Reviews

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Metrics

1.1

Based on 6,335 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Over 7 Days
On-time Delivery	Greater than 6%
Accurate And Undamaged Orders	Greater than 75%
Customer Service
Communication Channels	Live Chat, Email, Telephone
Queries Resolved In	Under An Hour
Customer Service	1.1 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

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Laura

311

Anonymous

Anonymous // 01/01/2019

Filter: Rated 1 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Very bad, just bad…”

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Posted 4 weeks ago

“They didn't deliver my parcel and lied by saying it was delivered”

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Posted 4 weeks ago

“Never seen a terrible company delivery like this, they sent me an email on tusday saying that my parcel will be delivered between 1 and 3 I’ve been at home waiting no one came, the next day I received an email saying sorry you weren’t there which is not true cuz I’ve been home still waiting, the third day the told me they will re try to deliver your parcel however no one even came or rang the bell, Shein told me they will send back the parcel to the sender cuz it was unsuccessful to be delivered. How in the world they can’t do their job properly, the driver didn’t even try to deliver the parcel! Ridiculous”

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Posted 4 weeks ago

“Yodel make Ervi look like a superior delivery company. i am still waiting for my parcel to be collected. Asked them if is ok maybe to drop it at a drop off point. Theyve said yes. Took it to the shop, the barcode will not work. So i am still waiting for the parcel to be picked up. I keep getting promises on the chat that someone will come and pick it up. Maybe it 2025 or maybe 2026. Who knows!”

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Posted 1 month ago

“Why can’t Yodel give a time frame for collections of returns …8 til 8 pm is ridiculous!!”

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Posted 1 month ago

“I hope your company burns to the ground”

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Posted 1 month ago

“Worst experience with delivery ever. You should consider closing the business.”

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Posted 1 month ago

“Possibly the worst couriers in existence. I packaged an iMac up so securely I had no fears it would get damaged. Arrived at the buyers looking like it had been launched from a trebuchet.”

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Posted 1 month ago

“Disgusting service. Photo shows parcel delivered behind a shed. I live in a flat and di not have a shed. Still have not located my parcel and customer service are not interested in dealing with this. DO NOT USE THIS COMPANY”

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Posted 1 month ago

“The courier came speeding around the corner where children sometimes play. He scraped the passenger side door of my stepfathers car and it was done with so much force that it moved the car forward, we heard the noise in the back garden. There were witnesses that said he was reckless as he reversed he damaged the wing mirror. It could have been a lot worse as my car was parked behind and a few more feet it would have rammed the bungalow. There are tyre marks on the road where he hit the brakes. Very careless.”

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Posted 1 month ago

“no words i went into cardiac arrest with them”

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Posted 1 month ago

“Lengthy wait for the delivery of a small parcel and no advice as to when it will actually arrive. The option to allow delivery "to a safe place" is blanked off but I can opt to have it taken to my nearest neighbour (500 yards away, but who we don't have any communication with). Every other company gives the option to leave the parcel in our greenhouse if we're not at home, so why not Yodel? Not an efficient company so can't recommend, especially as there are other reliable alternatives. I have contacted the seller to suggest that they change their deliverer.”

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Posted 1 month ago

“Absolutely terrible service. I was sent a message saying my parcel had been delivered but it hadn't. I had been in all day and no one came to the door. I contacted yodel by the online chat. They sent me a pic saying it had been delivered and put in my porch. I don't have a bloody porch! I got cut off by the first customer service person, then a second one told me to contact the seller, as it was probably their fault. After nearly 2 hours of backwards and forwards I was about to pull my hair out when a lovely person from the village delivered my parcel. The name and address were all correct. DO NOT USE YODEL!!!”

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Posted 1 month ago

“Worst customer support ever. They don't answer any questions directly, are completely unhelpful and take no responsibility for their delivery service messing up and delivering parcels to unsafe areas.”

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Posted 1 month ago

“Beyond useless. My heart sinks when I realise Yodel will be delivering my package. The tracking is useless - shows the driver in the same spot for hours on end. Two days now they have failed to deliver when they said they would and absolutely zero communication from them as to why.”

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Posted 1 month ago

“I don't have the energy to write how bad they are”

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Posted 1 month ago

“Absolutely useless. After I hadn’t received any tracking updates on the day the parcel was due, I used the webchat and was assured it would arrive today.. It hasn’t and now they are closed tomorrow and on Monday I can’t sit at home all day waiting for delivery. I don’t know why companies use these awful delivery companies”

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Posted 1 month ago

“My item never arrived purchased from the seller on 4th may given this tracking number 87RKK3790663A008 Never kept up to date, spoke to live chat first they said arriving on 9th never came then they said coming on 10th never came. Tried to ring customer service stupid automated response no human. This item was for a 70th birthday so had to buy something else. Will have to request a refund from my seller and cancel my order. Would never use yodel for my parcels and would certainly not recommend them to anyone . I sent a complaint to eBay customer services. I’ve also emailed ceo @ yodel”

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Posted 1 month ago

“Parcel delivered to the wrong address and they said they were unable to help and that I was to contact the sender.”

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Posted 1 month ago

“Yet again, Yodel has sent me a message saying my parcel is out for delivery on a Friday, but 17.45 on Saturday and still no parcel. This always happens on a Friday. Last time it happened I discovered that my "local" depot is 45 miles away in Warwickshire. I live in Nottinghamshire! Having spoken to a driver, it seems that on a Friday the last parcels on the van often end up going back to the depot. What a terrible way to run a delivery company!”

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Posted 1 month ago

Yodel is rated 1.1 based on 6,335 reviews