Yodel Reviews

Name: Yodel
Address: -, - -, Liverpool
Rating: 1.09

1.1 Rating 6,879 Reviews

2 %

of reviewers recommend Yodel

Company Reviews

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Metrics

1.1

Based on 6,879 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Over 7 Days
On-time Delivery	Greater than 6%
Accurate And Undamaged Orders	Greater than 75%
Customer Service
Communication Channels	Live Chat, Email, Telephone
Queries Resolved In	Under An Hour
Customer Service	1.1 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

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Anonymous

Yodel 1 star review on 6th December 2025

Seán Gannon

Yodel 1 star review on 10th October 2025

Jessy Mathew

Yodel 1 star review on 13th September 2025

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Yodel 1 star review on 11th September 2025

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Anonymous

Anonymous // 01/01/2019

Filter: Rated 1 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Yodel are the only courier that have twice taken photos of part doors - delivering to a wrong address and purposefully leaving photos of door numbers off. Again today and Ive traced the door but cant retrieve the item. No number shown - see door scuffed (kick marks) y bad address (door is smashed in by police actually) A place you dont want to see your package dwlivered to Are traders ok these guys lie and cause stress ? Once they even posted to a door claiming a photo receipt. That was from an address, a few years old (outofdate) I had to take the address current photo which was I had matched due to a door mat pattern inside this house. I couldnt retrieve the item. How is falsifying delivery okay? Yodel webchat purposefully made contact difficult”

Yodel 1 star review on 14th February 2026

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Posted 2 weeks ago

“I live at number 56. They delivered to number 62.”

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Posted 2 weeks ago

“Would give them 0 rating if it were available. Waited in all day, took time off expecting them to collect an item within an allotted time period. They never turned up. On the tracking system they claim they tried to pick up but totally untrue. I never heard the door bell or knock on the front door. I do not have a problem with my hearing. They are liars. Have to wait another 3 days for them to collect item back to the supplier. Totally useless company!!!”

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Posted 3 weeks ago

“Item stuck in depot”

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Posted 3 weeks ago

“My package has been at yodel depot for several days without been delivered. Very slow service. My daughter had a parcel left outside on the front street and it wasn't there when she got home so either a passer by took it or yodel delivery driver took a picture then stole it .worst company ever . This company should be shut down”

Yodel 1 star review on 11th February 2026

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Posted 3 weeks ago

“dont use yodel avoid using this company dont take parcel no customer service no human to talk to”

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Posted 3 weeks ago

“dont use yodel avoid using this company dont take parcel no customer service no human to talk to”

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Posted 3 weeks ago

“Absolutely diabolical delivery to wrong address on wrong postcode. No follow up customer service. I will not order anything to be delivered by these cowboys”

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Posted 3 weeks ago

“3rd time my parcel was delivered to incorrect house number. I do not recommend Yodel…Hell”

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Posted 3 weeks ago

“Terrible terrible company !! Should be shut down no update can’t get through to an operator absolutely pathetic. It’s been now over two weeks and package apparently still at depot !”

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Posted 3 weeks ago

“Parcel left at wrong address, spent a day tracking it down. Obviously the drivers don’t do numbers”

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Posted 3 weeks ago

“Absolutely terrible service. After waiting a long time for my parcel, today was the first time a courier actually attempted delivery. I was not at home, but I had clearly authorised the parcel to be left in my front porch, which is a safe place. Despite this, Yodel decided to return the parcel to the sender immediately, instead of leaving it as instructed or giving me the option to collect it from the depot. I was informed that I had time until 9 February, so there was absolutely no reason to return the parcel now. No previous delivery attempts, no card, no proper communication — just straight back to the sender. This is extremely frustrating and unacceptable. Very disappointing experience. I do not trust Yodel deliveries anymore and would not recommend them to anyone.”

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Posted 1 month ago

“Should read NO STARS!!!!! Waiting for something urgent for my grandson had someone else’s parcel delivered from 4 miles away. Obviously drivers are unable to read!!! Rubbish company.”

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Posted 1 month ago

“Shocking. Lost parcel just before christmas. Two more parcels in January. One small electrical auto accessory, then two smart watches. The second one was to replace the first one that had gone missing. There appears to be massive issues with this delivery company.”

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Posted 1 month ago

“Before Christmas we had a parcel from Smyths due to be delivered. We live in a little village on the main road with not a lot of space from the front door to the main road. Luckily I was in, as the door bell rang around 6pm… I had my 6 month old baby in my arms, I went to the door straight away as I knew the package (which was a large item worth nearly £100) was due to arrive. The series of events that unfolded was unimaginable. I opened the door and the packages had been dumped on the front mat and the disgusting human being of a driver was walking off to get back in the van. I said to him “excuse me but next time don’t leave things on my front door step, it’s a busy road” to which his response to come back over my front wall, yell in my face and snatch the big box off me. With my baby in my arms I let go but what followed was a display of disgusting behavior… my dad who was visiting and over 65 tried to take the package back off of him. To which he doubled down and grappled with my dad not letting go of the box. He’d already marked it as delivered and was now trying to take it back! The struggle got so bad that he twisted his body and shoved my dad over the wall and into the main road!!! If the van hadn’t been blocking the traffic, he most certainly would have been hit by a car! I handed the baby to my mum, and went out to help. I was now fighting to get the box off of him, whilst he was shouting and pushing me. Whilst this is happening, my 3 year old is crying at the door because he looked like he was hurting me. He subsequently had bad dreams for a few nights following this and kept asking me “the bad man isn’t coming back mummy” Seriously?!! Pushing me is one thing but making a child being frightening? Inexcusable. This vile cretin still works for inpost / yodel. They have “investigated” and don’t see any wrong doing because there’s no evidence. My ring door bell didn’t face the incident, so him dragging my dad and the box over the wall in a rage and breaking the wall wasn’t captured. I’m now being made out to be a liar when I have sent videos of the sound where you can hear what’s happening, a picture of the disgusting man with his eyes popping out his head in rage and the damage caused. I’m now being brushed off. I will not order from Smyths, who are a CHILDRENS toy store because they use inpost/yodel to deliver their products. Any other company that I know uses them won’t be getting my custom either for fear this man will come back to my house. I want people to be aware of the type of people they employ, and that when wrong doing is done, especially to this level, that nothing will be done. No accountability AT ALL. Disgusting”

Yodel 1 star review on 2nd February 2026

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Posted 1 month ago

“This company needs to be gone of the map ! I will never use this YODEL IN MY LIFE EVER AGAIN IT WASNT MY CHOICR TO TECIEVE A PART THROUGH YODEL IT WAS THE SENDER BUT IT WAS THE LAST TIME! I’ll suggest everyone if you ever buy products online MAKE SURE YOU ASK THE SELLER WHI THEY SRE USING IF YODEL FORGET IT ! They don’t give you a window or tracking to know what time you have to be in rather just wait for this RUBBISH COMPANY TO COME WHENEVER THEY WANT ! Waited from 7 am to 10 pm only to find out they close at 9pm I was lied to by an agent DAMISH, he assured me that I will receive it on the 31 100% You Rubbish I hope your time gets wasted like that AVOID AVOID ABOID YODEL”

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Posted 1 month ago

“if i could give 0 stars i would. not received my parcel for a month, asked to return to sender as i was going back home from overseas, and they dropped it off at the wrong address without saying anything. lost a good chunk of money with no compensation at all. yodel, i am disappointed and sad.”

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Posted 1 month ago

“Yodel is a prime example of how NOT to run a courier company. Deliver to the wrong address constantly (even though with 'What3Words' they give the client the option of inputting their location via the MOST ACCURATE gps locator available). Their India based chat function leads you to very rude and dismissive operators. My advice, don't use Yodel, there are plenty of other fit for purpose companies available”

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Posted 1 month ago

“horrible experience ! never use this company”

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Posted 1 month ago

“I'm trying to send a parcel back to very, yodel was arranged to come and collect it, 1st attempt, nobody came, 2nd attempt, he looked at the package (a christmas tree) said "my van is full in will come back at 8" he didn't come back, the 3rd attempt, he parked out side my house for 30 seconds and drove off. This is discussing behaviour”

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Posted 1 month ago

Yodel is rated 1.1 based on 6,879 reviews