Yodel Reviews

Name: Yodel
Address: -, - -, Liverpool
Rating: 1.10

1.1 Rating 5,367 Reviews

2 %

of reviewers recommend Yodel

Company Reviews

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Metrics

1.1

Based on 5,367 reviews


Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Over 7 Days
On-time Delivery	Greater than 6%
Accurate And Undamaged Orders	Greater than 76%
Customer Service
Communication Channels	Live Chat, Email, Telephone
Queries Resolved In	Under An Hour
Customer Service	1.1 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

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Eduard

Alex K. Khan

229

Anonymous

Anonymous // 01/01/2019

Filter: Rated 2 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“I have used yodel in alot of my transactions because I do vinted, to my surprise the customer sent a message to say the parcel was left on her doorstep ripped right down the middle of the package. So wasn't very pleased.”

Helpful Report

Posted 1 week ago

“I live in Bude Cornwall, and when I tracked my order I found it had been sent to a depot in Truro which is 62 miles south from here. So, I then expected it to be sent back up in my direction, only to find it had been directed to Newton Abbot which is further away and in the opposite direction in Devon. It's five days now and I am still waiting! My verdict therefore is that 'Yodel' only offers a snails-pace delivery because mail is being sent all round the houses before they arrive at their final destination! I am going to recommend to my supplier that they seriously consider using another courier, otherwise they will only incur bad feedback!”

Helpful Report

Posted 1 week ago

“I was not impressed with the attitude of your Yodel courier who could not be bothered to wait for me to open the front door. So as no parcel was left outside I asked him where my parcel was just as he was getting into his van to drive off. He shouted that he left it in the shed and then said you should answer your door! Well how about you wait for me to answer rather than being so insistent on finding a place to dump the parcel and then run off.”

Helpful Report

Posted 1 week ago

“I've waited all day for a rescheduled delivery and twice the Web customer service agent told me my parcel was with a driver ,even though the tracking showed the parcel was returned to the depot after the delivery slot disappeared 30 mins into being allocated it . It is impossible for that driver to return my parcel in 11 minutes when it take 38 minutes to drive from my town to that depot at most . I'm not amused at being lied to twice”

Helpful Report

Posted 3 weeks ago

“Unfortunately 0 stars isn't an option. Claimed to have tried to deliver. I was at home with poorly baby so was definitely in. Even if I was not they could have left with neighbour in small block of flats (like every other courier does), as they work from home. Sent parcel back to sender quickly. Price of item now £50 more because its no longer in the sale. Plus my daughter won't get her Christmas present in time for Christmas day. Item was ordered in late Nov in the Black Friday sales, ample time for delivery. Very very disappointed and not the first issue with this company. It's beyond me why anyone would willingly use them.”

Helpful Report

Posted 3 months ago

“I asked for my delivery to be put in a safe space and stipulated where that was! The delivery guy decided my front door open porch was a better idea......not!!!!!”

Helpful Report

Posted 4 months ago

“Quite simply yodel and Hermes are incapable of delivering any thing on time don't understand why any small business use them as it reflects badly on them .”

Helpful Report

Posted 5 months ago

“Delivery slow but OK. My concern is that you cannot rely on any live chat or telephone messages about delivery dates. I was repeatedly assured by more than one person on the live chat that although the telephone message and website said that the parcel was still in the "local depot" it was "with the driver" and would be delivered that day. I made important arrangements in reliance on their assurances but it did not arrive. I was happy to pick it up from the depot myself to avoid further delay, but was told that this would not be permitted. This is not the first time I have wasted days of my time messing around with Yodel. If I had realised the seller was using them I would have sourced the item elsewhere.”

Helpful Report

Posted 5 months ago

“Waited for delivery told they couldn't find order. Then I found it delivered to a completely different address.”

Helpful Report

Posted 10 months ago

“Specifically asked for parcel to be delivered to a neighbour. Double checked that it had been changed. Parcel was still left outside front door in pouring rain”

Helpful Report

Posted 1 year ago

“1 part of my parcels were delivered and the other part is sat at the delivery depot which it should have been delivered today.. when phoning yodel with the tracking number it said it’s been delivered, would actually be nice to talk to someone instead getting an automated voice message as I’m in need of the other part of the parcel today”

Helpful Report

Posted 1 year ago

“Unreliable. Left me waiting from morning till 9pm on the latest expected date, did not arrive. I contact yodel on live chat to bring this up and today, the day after latest expected date. I did not receive a predicted time. I’ll probably have to wait till 9pm again.”

Helpful Report

Posted 1 year ago

“My main concern is that their app is useless,not updated..The only ..sole contact with Yodel in Peterborough is the drivers number which is not reachable”

Helpful Report

Posted 1 year ago

“My parcel was delivered on time. The parcel was left under the doormat and in tracking it was documented a "delivered in a safe place". Although the parcel was very small and hardly visible I would not describe this as a safe place although in fact I did not even see it myself. Not note was left with the safe place and there was somebody at home at the time of delivery. Customer service per chat was fairly good. Quick responses.”

Helpful Report

Posted 1 year ago

“Tracking is totally erratic - changing from 'at depot awaiting delivery schedule' to jumping back two days prior to basic 'in transit'. Five basic 'In transit' / 'Enroute' entries is not helpful either. And, if you use another Yodel tracking page, you get a different picture yet again. Total shambles in short.”

Helpful Report

Posted 1 year ago

“1 parcel was suppose to be delivered by now, it’s still in transit and clearly has been lost, another parcel says out for delivery from 7 this morning but still hasn’t been delivered , terrible”

Helpful Report

Posted 1 year ago

“Ordered three packages on different dates over the last month, delivered by yodel, the delivery times are quite long, so far from package collection to delivery is 13 days.”

Helpful Report

Posted 2 years ago

“The first time Yodel tried to deliver my parcel. by the time I'd gotten to the foyer of my flats the driver had gone. Second delivery attempt today I was supposedly next in the LINE for delivery according to the tracking that was 2 and a half hours ago since then the driver who by the way pulled up outside before deciding not to deliver TO ME has been busy delivering everyone else's parcels.”

Helpful Report

Posted 3 years ago

“My parcel was 2 days late so I messaged customer service who were very helpful I must say. Parcel arrived then 4 days after the estimated due date which was fine once I knew it was still going to be delivered. Only unfortunate thing was that the box seemed battered, luckily all items from my order where still in the box and thankfully not damaged as they are Christmas gifts”

Helpful Report

Posted 3 years ago

“At first it took the seller almost a week to hand over the parcel to yodel (not yodels fault, obviously) but then it took Yodel 2 days to get it into delivery. It was marked as out for delivery around lunchtime. I was number 34 for that day, estimated delivery time between 6 and 8. It is now 9.15 I am still number 15 and the driver hasn't move since 8. Before that I could see him moving across the map in slow motion. 14 parcels 6+ hours? That's a joke.”

Helpful Report

Posted 3 years ago

Yodel is rated 1.1 based on 5,367 reviews