Yodel Reviews

Name: Yodel
Address: -, - -, Liverpool
Rating: 1.10

1.1 Rating 5,366 Reviews

2 %

of reviewers recommend Yodel

Company Reviews

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Metrics

1.1

Based on 5,366 reviews


Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Over 7 Days
On-time Delivery	Greater than 6%
Accurate And Undamaged Orders	Greater than 76%
Customer Service
Communication Channels	Live Chat, Email, Telephone
Queries Resolved In	Under An Hour
Customer Service	1.1 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

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Eduard

Alex K. Khan

229

Anonymous

Anonymous // 01/01/2019

Filter: Rated 4 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“You can yodel until the cows come home but you won’t get your parcel. Just as bad as Hermes and DPD”

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Posted 1 year ago

“Absolutely awful service. Failed to deliver after claiming to have delivered on Saturday 19th November at 3pm. At least 8 other local people also let down. Chat line staff promised to get back to me within 24 hours (twice) and 'escalate' my case. Nothing.... Avoid like the plague. Will never use them again. Hopeless...”

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Posted 1 year ago

“Agree with previous reviews. £120 case of wine delivered to back porch...I don’t have a porch and was at home at time of delivery with a door bell which rings in every room. Yodel have continued to lie ...telling me the driver would come to my house and then told they hadn’t said any such thing. Promised a manager would ring..didn’t. Naked wines have asked for the driver to be interviewed..part of their process only to be told “due to unforeseen circumstances” the driver couldn’t be interviewed. A delivery driver yesterday from Yodel said he’d paid out £5000 for lost items.....? Why do I not believe him... Sorry but the expression “liars and thieves” comes to mind”

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Posted 3 years ago

“Alper delivered a Nespresso parcel. We have met several times and I have always found him polite, sensible and reliable.”

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Posted 3 years ago

“Waited 10 days for a delivery. had both txt and e mail Saturday just gone saying item had been delivered but was not, had been in all day. On e mail it had couriers mobile number, rang person who said they know nothing about Yodel and this was about the 20th call they had had. Yodel tracking says parcel delivered, driver probably a thief then. Can not get through to Yodel, absolutely terrible company”

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Posted 3 years ago

“Very efficient service delivered promptly in strong box, so no breakages. One small item was missing and I assumed it was not available. Only today, several days after the delivery, an email has come asking for feedback and referred to a second parcel. So far, so good.”

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Posted 4 years ago

“Great service, have no idea why there are so many bad reviews, but first package came on time correctly, have another being re-delivered as nobody was home.”

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Posted 4 years ago

“I came home to find my parcel left on my doorstep for al to see or take! Two days later another delivery was made the driver thoughtfully put my refuse bins in front of my doorstep to hide the parcel. It was a rainy day and my parcel stayed dried and concealed. So two different experiences in one week. My delivery was on time too.”

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Posted 4 years ago

“There was some delay and 'unforseen circumstances' without updates on the track on the website, despite parcel being in the city depot but after consultation with the representative, my parcel was delivered the next day by a very pleasant and polite man. No damage. Overall turned into good experience.”

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Posted 4 years ago

“Although initially delayed package arrived and driver extremely friendly and helpful.”

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Posted 4 years ago

“After reading reviews I was a bit apprehensive about receiving my parcel on time, but I have to say Yodel were spot on, arrived exactly on time. Communication with Dean the delivery driver was excellent, absolutely no problems.”

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Posted 4 years ago

“I bought flowers from eflorist whose software allowed PayPal to change the delivery address that I had entered into the eform. ended up on my doorstep where I refused delivery. After trying to phone Yodel with no success, I ended up going to the Peterborough depot to try and redirect the flowers to the correct address. I found the staff here very friendly and most HELPFUL. They kindly listened to my story and delivered the flowers the next day. I would have given them 5 stars but for their telephone system. It is confusing and if you want to talk about something it has not been programed for it will tell you speak to your supplier and cut you off. Not like the great Humans I spoke to at the depot. Well done lads and Thanks.”

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Posted 4 years ago

“I think we can all agree this company is unprofessional, useless and just straight up not doing their job. This is appearantly Yodel’s third attempt to deliver my parcel, however there has been different excuses each time as to why it couldn’t be delivered. This last time I’m being told they were “unable to access the property” which simply just isn’t true. All you got to do is press the doorbell....this whole situation is a complete mess and the fact that you don’t even have human employees to offer customer service to your paying customers is ridiculous. I can’t get in contact with the company, no help using the seemingly automated web chat. I paid $8 for this shipping, and I’m pretty sure I won’t see those money, or the ones I paid for my actual parcel again. I hope this company stops operating soon because I’ve never experienced anything worse with a courier. I hope you actually read your reviews and make drastic changes.”

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Posted 4 years ago

“Just had a special investigator knock my door albeit a very nice man! Investigating the disappearance of a dyson hoover from very I ordered, which was being delivered by yodel!! I never recieved said hoover. Now delivery driver is saying he delivered it to my address lies, lies,lies. I dont steal, I dont need to steal, but how dare yodel put me in this position. Shocking service.”

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Posted 4 years ago

“Disgusting...! I waited for parcel(portable football goal) I was watching the tracking with 3 parcels before delivery and they said they attempted to deliver and no one was in.! I was waiting on the door step. Liars, joke of a company.”

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Posted 4 years ago

“Waited all day for my parcel . Then told sorry we missed you card left. No knock no card no help from customer Complaints After spending Loads of money on the phone call . Will not use any firm That use yodel from now on this is not the only problem with this firm”

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Posted 5 years ago

“We regularly receive parcels via Yodel our driver mihai bangiv is a polite and courteous young man. Seeing same delivery person actually gives the personal feel to the customers. Thankyou”

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Posted 6 years ago

“I have had a couple of disappointing experiences with Yodel in the past but I wanted to give credit where credit is due! I had a parcel delivered from Yodel today and was able to track it as normal. Something that I haven't seen before (it may not be new) but it told me how many deliveries there were before mine which was 84. I was able to track when the driver would get to me based on how many deliveries he made in an hour and it was very accurate! Very pleased. Hopefully this will also make people realised how hard couriers work and cut them some slack if they are a little late.”

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Posted 6 years ago

“Here's a review from a Yodel courier, regarding those I deliver to. Have a read of this and see how many boxes you tick. Do you: Have a number on your door? Have a doorbell that works? Have a door knocker in case the doorbell doesn't work? Object to someone knocking loudly because your doorbell doesn't work? Have the courtesy to let the courier know you are in, but cannot get to the door yet, rather than keeping him/her waiting until he/she starts knocking on your neighbours' doors, often annoying them for disturbing them, and annoying you because he/she didn't wait long enough for you to answer your own door? Ever thank the courier for waiting/not walking across your lawn/shutting the gate? Refuse to take parcels for your neighbours? Have a dog that sits quietly at the front door, ready to grab the mail, taking the top out of the Yodel couriers finger with it? (As happened to my wife) Make sure your returns are properly wrapped before they are collected? Appreciate the fact that your particular Yodel courier doesn't just dump your parcel on the doorstep, unlike many a postman I know? (as I used to be one) Mistrust anyone who rings, knocks (or both because your doorbell cannot be heard from outside) even though it's patently obvious (parcel, PDA, Yodel clothing) who he/she is? Moan about what your husband/wife/son/daughter/lodger has bought now? Think the courier is just a nuisance, even though he/she is saving you the inconvenience of shifting your ample backside off the Sofa to go to the shops for fear of missing some soap or reality TV show? Etc... If none of the above apply to you, congratulations, it's been a pleasure serving you. Otherwise, have a good look at yourself before criticising those who work for little remuneration. Not all those who work for peanuts are monkeys - some are desperately trying to make ends meet or, like myself, semi-retired and having a liking for dealing with the public, despite many people ticking many of those boxes, along with some unmentioned ones you wouldn't believe if I told you! Thanks for reading this, and, remember, before moaning about my comments, empty vessels make the most sound.”

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Posted 8 years ago

Yodel is rated 1.1 based on 5,366 reviews