Yodel Reviews

Name: Yodel
Address: -, - -, Liverpool
Rating: 1.10

1.1 Rating 6,337 Reviews

2 %

of reviewers recommend Yodel

Company Reviews

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Metrics

1.1

Based on 6,337 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Over 7 Days
On-time Delivery	Greater than 6%
Accurate And Undamaged Orders	Greater than 75%
Customer Service
Communication Channels	Live Chat, Email, Telephone
Queries Resolved In	Under An Hour
Customer Service	1.1 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

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Laura

311

Anonymous

Anonymous // 01/01/2019

Filter: Rated 4 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Here's a review from a Yodel courier, regarding those I deliver to. Have a read of this and see how many boxes you tick. Do you: Have a number on your door? Have a doorbell that works? Have a door knocker in case the doorbell doesn't work? Object to someone knocking loudly because your doorbell doesn't work? Have the courtesy to let the courier know you are in, but cannot get to the door yet, rather than keeping him/her waiting until he/she starts knocking on your neighbours' doors, often annoying them for disturbing them, and annoying you because he/she didn't wait long enough for you to answer your own door? Ever thank the courier for waiting/not walking across your lawn/shutting the gate? Refuse to take parcels for your neighbours? Have a dog that sits quietly at the front door, ready to grab the mail, taking the top out of the Yodel couriers finger with it? (As happened to my wife) Make sure your returns are properly wrapped before they are collected? Appreciate the fact that your particular Yodel courier doesn't just dump your parcel on the doorstep, unlike many a postman I know? (as I used to be one) Mistrust anyone who rings, knocks (or both because your doorbell cannot be heard from outside) even though it's patently obvious (parcel, PDA, Yodel clothing) who he/she is? Moan about what your husband/wife/son/daughter/lodger has bought now? Think the courier is just a nuisance, even though he/she is saving you the inconvenience of shifting your ample backside off the Sofa to go to the shops for fear of missing some soap or reality TV show? Etc... If none of the above apply to you, congratulations, it's been a pleasure serving you. Otherwise, have a good look at yourself before criticising those who work for little remuneration. Not all those who work for peanuts are monkeys - some are desperately trying to make ends meet or, like myself, semi-retired and having a liking for dealing with the public, despite many people ticking many of those boxes, along with some unmentioned ones you wouldn't believe if I told you! Thanks for reading this, and, remember, before moaning about my comments, empty vessels make the most sound.”

Helpful Report

Posted 9 years ago

Yodel is rated 1.1 based on 6,337 reviews