Yodel Reviews

Name: Yodel
Address: -, - -, Liverpool
Rating: 1.10

1.1 Rating 5,376 Reviews

2 %

of reviewers recommend Yodel

Company Reviews

Questions

Metrics

1.1

Based on 5,376 reviews


Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Over 7 Days
On-time Delivery	Greater than 6%
Accurate And Undamaged Orders	Greater than 76%
Customer Service
Communication Channels	Live Chat, Email, Telephone
Queries Resolved In	Under An Hour
Customer Service	1.1 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

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Eduard

Alex K. Khan

229

Anonymous

Anonymous // 01/01/2019

Filter: Rated 3 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Yodel must delivered tracked 48 parcel 2-3 days like a Hermes and Royal Mail And advised drivers don’t leave parcel outside the door delivered to neighbours is best thing”

Helpful Report

Posted 1 year ago

“Really bad service provider,I understand that people are stretched in the current environment but to have such decimating reviews all over the internet only Management or should I say Mis-Management can be blamed.Our delivery did not arrive even though the van wa 1/4 of a mile from our house then proceeded to leave the area the following then App tells me there is no tracking available.As a business you simply cannot use this company they will cost you money and ill feeling from your customers...avoid and may be they will rethink their procedures or demise”

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Posted 1 year ago

“I am registering my mob. no & e-mail, to create a new account. Confirmed mob. & e-mail address. Now complication started when app did not wanted to recognize my post code. Not great, as that's the part of setting up a new account.”

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Posted 1 year ago

“Very rude delivery driver”

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Posted 2 years ago

“I might be one of few very, VERY few lucky people to have had a decent experience with this company, unless almost 4000 people are somehow a vocal minority. I ordered a product off Amazon from the States to the UK, because I couldn't find this specific item in any UK-based shopping sites. You don't have control over what company delivers you packages, so Yodel were my assigned delivery guys. I received an email from them saying that my package would out for delivery. So I did some research and began to panic at all the negative reviews. But as I was reading them with horror, I got a knock on the door and the parcel was handed over. So my one and only experience with them so far was prompt and a nice surprise, because it came earlier than the original estimated date of delivery and was in perfectly good condition. But judging by these reviews, I would suggest avoiding this company at all costs if you can. I might be that one needle in the haystack.”

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Posted 2 years ago

“Precise tracking for all shipments are very important. Your tracking system seems to have improved.”

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Posted 4 years ago

“Missed a delivery from Yodel and received a calling card through the door. There was no details other than the tracking number on the card so I paid a visit to their website to rearrange delivery. All options were grayed out so I started a webchat. 25mins to connect to a person who then takes 28mins to rearrange the delivery to a collection from depot. They were very polite throughout the conversation and I kept my patience with them. Surely this should be a one or two click option to arrange, and something the customer can do once they have passed a security question or two? This would save time and stress on both sides of the equation.”

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Posted 4 years ago

“This company are totally inefficient! I was told today at 2.30pm I was 4th in queue. It is now 8.25pm. The tracker said unexpected delay and my delivery will be here by 9pm. I doubt it. I am taking delivery for my Son but I think Asos and other clients who use this company should look into how their customers are being treated. Disgraceful!”

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Posted 4 years ago

“Terrible terrible. Waited in all day -up until 9pm to receive my parcel. When it did not arrive I tracked it only to find that they couldn't deliver it as they couldn't find my house. Funny that as its numbers is prominently displayed and absolutely no one else has a problem. Tried to call but of course can't speak to anyone. Automated voicemail simply said my parcel was waiting for me to to go to the depot to collect it but no instructions as to which depot- it could be anywhere? Then I was cut off. Absolutely shocking service I have paid for.”

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Posted 5 years ago

“the worst company ever - cannot contact by email or phone”

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Posted 6 years ago

“I am actually shocked - usually Yodel are beyond terrible - loosing my parcels/ birthday and Christmas presents/ parcels not being delivered or mysteriously vanishing - but for once I actually received my parcel yesterday, a whole 2 DAYS early! Still cannot believe it. I have only rated them 3 stars however as they are still bad bad bad!”

Helpful Report

Posted 8 years ago

Yodel is rated 1.1 based on 5,376 reviews