Missed a delivery from Yodel and received a calling card through the door. There was no details other than the tracking number on the card so I paid a visit to their website to rearrange delivery. All options were grayed out so I started a webchat. 25mins to connect to a person who then takes 28mins to rearrange the delivery to a collection from depot. They were very polite throughout the conversation and I kept my patience with them. Surely this should be a one or two click option to arrange, and something the customer can do once they have passed a security question or two? This would save time and stress on both sides of the equation.