Yodel Reviews

Name: Yodel
Address: -, - -, Liverpool
Rating: 1.09

1.1 Rating 7,026 Reviews

2 %

of reviewers recommend Yodel

Company Reviews

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Metrics

1.1

Based on 7,026 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Within 5 Days
Accurate And Undamaged Orders	Greater than 71%
Customer Service
Communication Channels	Telephone, Live Chat, Email
Queries Resolved In	Over A Week

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Yodel 1 star review on 6th December 2025

Seán Gannon

Yodel 1 star review on 10th October 2025

Jessy Mathew

Yodel 1 star review on 13th September 2025

Uniquerecoveryfirm(AT)Gmail...com

Yodel 1 star review on 11th September 2025

318

Anonymous

Anonymous // 01/01/2019

Filter: Rated 1 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Yodel not only failed to deliver to correct address, the had a photo of the delivery but their investigation was inconclusive, this is the followed but a completed and decided the item not suitable and a failed collection. Very stop using Yodel they seem to be worse than evri”

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Posted 5 months ago

“I received a notification that my package had been delivered. It was “left in the porch”. We don’t have a porch. An endless automated response if you try to phone them, which effectively wastes hours as you always end up with “your package has been delivered, can I help you with another package? “ And a live chat that says they’ll email you in 24 hours and three days later you’re still waiting. Just wish it was compulsory for sellers to state which courier service they would be using before you press the “complete order” button”

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Posted 5 months ago

“i had an email to say my parcel was tried to be delivered to the wrong house and they declined it then i received another email to say it had been delivered but i found out it was delivered to the wrong house and i am still waiting for my parcel i got in touch with yodel but they put the owness on me to get in touch with the company i purchased it from but i think yodel are at fault so they should contact the supplier”

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Posted 5 months ago

“Waited in for 3days for delivery. Eventually arrived but not until several phone calls made. App useless. No delivery window given. Driver routes impossible to understand. Yodel are the worst couriers in the country and I am surprised that reputable companies still use them. Poor delivery reflects poorly on the retailer.”

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Posted 5 months ago

“I am so disappointed in yodel my package was supposed to be here 24 hours ago and it still hasn’t arrived”

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Posted 5 months ago

“Dont use yodel company!!! Worst delivery company ever”

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Posted 5 months ago

“I’m still waiting for my parcel which is late the app is stuck on number 27 and I’m Still waiting I’ve never known a company so crap At delivery’s”

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Posted 5 months ago

“Absolutely terrible service. No notification about when to expect delivery. No options to redirect the parcel or contact the driver. No way to speak to a human. Keep going round in circles with automated services.”

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Posted 5 months ago

“Company is a absolute joke parcel marked as delivered but they don’t have any proof of delivery or gps and now being told I need to wait upto 24hrs for a investigation then upto 14 days after that to get compensation WOULD NOT RECOMMEND! AVOID AT ALL COST!”

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Posted 5 months ago

“Nobody use Yodel please, worst company i ewer seen”

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Posted 5 months ago

“Absolutely terrible company delivered item to wrong address 😕. When you try & report the phone line cuts you off. The picture they sent us wasn't even our address & all they say is the items were delivered. Only they know where it was delivered, because we certainly don't. Avoid this company at all costs.”

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Posted 5 months ago

“Worst company, dont use it, not first time they lost my parclet”

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Posted 5 months ago

“Absolutely abysmal service. Tracker shows driver in the same spot for over two hours. Contacted them had webchat first which was useless then an agent which said it had been delivered which it hadn't no card or anything. Hadn't been left in the safe place either. Said it MIGHT be delivered tomorrow. What a shower of a company.”

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Posted 5 months ago

“It is a worse service”

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Posted 5 months ago

“Worse service”

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Posted 5 months ago

“Ordered a gift on behalf of my kids for their nans bday. Got a delivery notification even though I was home. No one knocked. That’s fine. Said it was left behind the gate. Right, my gate is 7 foot high with only a small gap (an inch or two) at the top. Ok, I’ll check anyway. Nothing. Checked front garden and my neighbours front gardens. Nothing. Contacted them. Customer service rep was rude, wouldn’t let me explain and just asked for tracking number. Explained their delivery service doesn’t knock. I explained have ring camera (motion detectors!) at the front and side of my house and they detected nothing. He cut me off again and asked for tracking number. Said it would be resolved in 24 hours. It’s Sunday tomorrow. Their nans birthday. I don’t expect I’ll be hearing anything :) Terrible service!! There was no option to use any other service. Will avoid company if they use yodel from now on. Based on the other reviews, they need to be shut down. Hermes 2.0”

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Posted 5 months ago

“LEEDS SERVICE CENTRE YODEL, one of the most worst depot. Gap of 2 weeks my 2nd parcel won’t deliver and parcel lost. Same incident last year as well, I assume Inside LEEDS SERVICE CENTRE YODEL MANGERS & SOME MANAGEMENT STAFFS & DELIVERY DRIVER all of them involved for all expensive parcel theft because particular Yodel Service Centre worst Review Score for all websites. Yodel top management need to aware of that.”

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Posted 5 months ago

“Absolutely a waste of time been waiting 2 weeks for my parcel to turn up keep being told will be delivered tomorrow what a joke stay clear of yodel completely a waste space don't believe anything they say”

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Posted 5 months ago

“Wish I could give zero star on my comment parcel stated as posted through the letterbox its a dress for a wedding in 9 days shein confirmed it was sent no footage of parcel delivered on my ring door bell how do you put a dress through a letter box ?????? Thank you yodel absolute rubbish !!!!!!!”

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Posted 5 months ago

“Told me delivery was made but not true was outside all day and never saw or heard from them, then received a message saying I needed to pay a delivery charge for the order to be redelivered as package was now at their depot went on link but unable to pay. Terrible customer service”

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Posted 5 months ago

Yodel is rated 1.1 based on 7,026 reviews