Yodel Reviews

Name: Yodel
Address: -, - -, Liverpool
Rating: 1.09

1.1 Rating 6,402 Reviews

2 %

of reviewers recommend Yodel

Company Reviews

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Metrics

1.1

Based on 6,402 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Over 7 Days
On-time Delivery	Greater than 6%
Accurate And Undamaged Orders	Greater than 75%
Customer Service
Communication Channels	Live Chat, Email, Telephone
Queries Resolved In	Under An Hour
Customer Service	1.1 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

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Anonymous

Steve Lovell

Anonymous

B Valladolid

318

Anonymous

Anonymous // 01/01/2019

Filter: Rated 1 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Worst experience ever”

Helpful Report

Posted 1 month ago

“Disgraceful company, shocking service. Messed up on Tuesday by failing to deliver the product. Said they'd be here today between 11.06am - 1.06pm and never turned up. Called Yodel at 3pm and was told the driver is on the way and would be here by 9pm. It's now 9.40pm and still no turned up. 2 days off annual leave used and they still can't even do the job they are employed to do. Will NEVER use these cowboys again. STAY CLEAR!”

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Posted 1 month ago

“Terrible Service – No Delivery, No Evidence, No Help Absolutely awful experience with Yodel. I ordered a birthday gift which was marked as "delivered" and supposedly left by a back gate — despite me never authorising a safe place. The recipient was home all day, yet no delivery attempt was made, no card left, and no contact via text or phone (despite details being provided). When I contacted Yodel via live chat, I received no real help at all — just scripted responses and no actual investigation. Worse still, Yodel provided no photographic evidence or GPS proof that the parcel was delivered where they claim. The package is now missing, the birthday surprise is ruined, and I’m left chasing the retailer for compensation. Yodel shows a complete lack of accountability. I would strongly advise avoiding them if you care about your deliveries arriving safely or getting any proper support when things go wrong.”

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Posted 1 month ago

“Yodel is a complete disaster. I was given a tracking update promising delivery on Monday afternoon. Nothing arrived. I contacted customer service, after jumping through hoops, and was told to "wait until 9pm." Surprise: no delivery. Next day, same excuse, same empty promises. No updates, no accountability, no real support. How is this company still in business? Total joke.”

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Posted 1 month ago

“My client picked Door-to-Door delivery. The driver didn't show up, no sign of him or from the company for an entire week. More than it, I did everything to get in touch with them - the live chat didn't load, the phone line is a robot who could'd help and just redirected me to the website, the website does not help and didn't allow to reschedule, even if it was their fault for not showing up. I lost the client and the order. Would recommend to avoid this company if you want your business to run smoothly.”

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Posted 2 months ago

“My parcel was delivered to the wrong house and they say the issue has been resolved but I still haven’t got my parcel, shocking customer service. Don’t use yodel. I don’t understand why Vinted still offers yodel when there’s multiple negative reviews everywhere.”

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Posted 2 months ago

“I had thought Yodel was the best of the delivery companies — I have on recent experience now decided they are potentially THE WORST. I won’t deal with them again and I urge anyone else NOT to consider them if you want a reliable delivery !”

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Posted 2 months ago

“What a bad experience with Yodel. I ordered a parcel from Amazon with my address as usual and the idiotic driver took it to the wrong address. Until now I haven’t received my parcel.”

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Posted 2 months ago

“Beyond useless. Admitted to losing my parcel after promising repeatedly to deliver it on various days. Is this the worst delivery company in Britain?”

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Posted 2 months ago

“Was told they'd tried delivering my parcel, I can categorically say that no they didn't! I've been in all day. Tried updating their system with instructions which may be relevant, however, the system won't update. Webchat is useless, they don't understand my post code, worst courier company, never have a problem with evri or Amazon.”

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Posted 2 months ago

“Parcel was delivered to to the wrong address.”

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Posted 2 months ago

“Meant to be delivered on Saturday latest Wednesday now on Thursday waiting saying will be here by Friday terrible company”

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Posted 2 months ago

“Absolutely uselss, delivered to wrong address, photo not even my house, Yodel customer service beyond useless, their investigation team said it was delivered correctly, but not to my address. The person who received my order brought it to my house a few days later, they said their house has a number on the door that isn't the same as mine, the next day I receive an email from Yodel saying that my parcel had indeed been delivered correctly. What an absolute joke.”

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Posted 2 months ago

“Delivery promised between 1.20 and 3 .20. Nothing arrived and for 4 hours the message has shown “3 deliveries before us.” No update and the tracking is therefore a complete waste of time. Appalling company!”

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Posted 2 months ago

“As always everything goes wrong - paid for 24hr delivery and parcel goes into the Yodel system and just seems to disappear. Now on day 3 and no idea when I will receive. The online chat help thing is just a joke - literally worse than useless. They can't actually take any action to resolve any issue.”

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Posted 2 months ago

“Yodel are the worst delivery company in the U.K. I’ve been waiting for 5 days now for my parcel but every day they say out for delivery but it never arrives.”

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Posted 2 months ago

“Item was on 2day delivery item arrived delivery depot 7.15 am Fri delivery Monday even evri would have had this delivered in 2days”

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Posted 2 months ago

“Delivery never arrived. Online chat absolutely useless apart from the first class attitude! Never will I buy from another company that uses this delivery service again”

Helpful Report

Posted 2 months ago

“Delivery was due no later than today, 7th June 2025. Kept checking tracking info which stated it was out for delivery. Checked again at 3pm. To my suprise it was now showing delivery attempt failed. At no point did they attempt delivery today as I have been home all day. Contacted them via web chat to be told delivery had been attempted and it would now be Monday. I stated delivery had not been attempted nor was the parcel left in my designated safe place and asked why they were not being truthful. Kept stating sorry but nothing they can do. Exactly the same has happened previously with Yodel now. Quite happy to take payment for a delivery, fail on the delivery then lie to cover themselves. Very unhappy with the service this company supplies, don't know how it is still in business”

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Posted 2 months ago

“It’s been a week and have not received my parcel due to ‘technical issues’ and the driver. :(((”

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Posted 2 months ago

Yodel is rated 1.1 based on 6,402 reviews