Yodel Reviews

Name: Yodel
Address: -, - -, Liverpool
Rating: 1.09

1.1 Rating 6,533 Reviews

2 %

of reviewers recommend Yodel

Company Reviews

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Metrics

1.1

Based on 6,533 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Over 7 Days
On-time Delivery	Greater than 6%
Accurate And Undamaged Orders	Greater than 76%
Customer Service
Communication Channels	Live Chat, Email, Telephone
Queries Resolved In	Under An Hour
Customer Service	1.1 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

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Anonymous

Yodel 1 star review on 29th September 2025

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Yodel 1 star review on 13th September 2025

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Yodel 1 star review on 11th September 2025

Anonymous

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Anonymous

Anonymous // 01/01/2019

Filter: Rated 1 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Lost 2 parcels in a month at distribution hub in Nantgarw. They have my parcel for a week with no attempt to deliver and no tracking update. Had to claim refund from Shein. Awful service, no tracking or updates.”

Helpful Report

Posted 4 weeks ago

“Monday - window slot on their app given as 19:00 to 21:00. Stops information didn’t appear until past 22:00 and then driver had 25 stops left. At around 10 stops left this information stopped being updated and I then received the message ‘we need more information about your address’. The exact same thing happened on Tuesday. Now it’s Wednesday evening and still no package. Basically, two false delivery attempts and then another day back at their depot. Unbelievably poor”

Helpful Report

Posted 1 month ago

“Notified Parcel delivered to safe place - front porch. No sign of it anywhere after searching many times in this complex of flats with no front door. Just an atrium which is entered by calling manager.”

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Posted 1 month ago

“Worst delivery company ever!!!! Couldn’t even deliver to the correct address and terrible customer service only after leaving a bad review still nearly a MONTH later promising and then unpromising to get my item to me just messing me around with stupid emails!! Avoid using this company at all costs they need to be shut down”

Helpful Report

Posted 1 month ago

“Yesterday I was informed that my delivery was two drops away, this was in the morning but my parcel still hasn’t arrived. I’ve tried to call them but it’s a complete waste of time. In my experience and therefore my opinion, I wouldn’t use them for delivering anything even remotely important. I gave them one star but that’s over rating them by at least one star. Beyond useless. 🤬🤬🤬🤬🤬🤬”

Helpful Report

Posted 1 month ago

“4 failed deliveries and counting saying they need more information to access the address. Have given them full instructions and What3words details multiple times but nothing changes. Useless customer service in an Indian call centre that can't help at all. The worst delivery company in existence. I try to avoid any company that uses this incompetent mess of a service.”

Helpful Report

Posted 1 month ago

“Lied multiple times they had attempted delivery. contacted yodel customer services who confirmed the driver was no where near my address when photos were taken against a pinned address that wasnt anywhere near me Shocking. Cant meet targets so say delivery attempted and dont even turn up. In 2025...we have cameras Yodel ..so stop lying.”

Helpful Report

Posted 1 month ago

“The drivers don’t even bother to knock on the door!!! You just receive a message after waiting in all day saying they tried to deliver!!! So poor!!!”

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Posted 1 month ago

“i wait all day the parcel..even i lost very important meetings..on the map provided by Yodel said have 24 deliverys before me but when left 2 deliverys before me is coming a message which said - Sorry we couldn't deliver to you today. Please check back for updates - ...is the worst delivery company in UK. stay away..!”

Helpful Report

Posted 1 month ago

“Brilliant service from Yodel today. Sat in all day for a collection, only to watch the driver sail past without stopping, then mark it as “parcel unavailable.” Impressive — apparently parcels now vanish if you just drive fast enough.”

Helpful Report

Posted 1 month ago

“Despite saying my parcel was delivered on Saturday it wasn't. They claimed itcwas safely left in the front porch. The property doesn't have a front porch. I was in all day Saturday. No one knocked or came to the door. I have no idea where my parcel is.”

Helpful Report

Posted 1 month ago

“Yodel have had my package at their Wrexham depot for six days as I write this. Why they are failing so utterly to deliver my package is a complete mystery. I can only put this farago down to complete incompetence. I tried phoning them only to find myselfvspeaking to an automated voice that gave me zero opportunity to express my distain for this awful company and to try to rectify the preposterous situation that is completely their fault. Avoid them like the plague.”

Helpful Report

Posted 1 month ago

“No option to speak to human customer service! My parcel has been out of delivery since 2 days ago and havent received anything.! Can there be zero star!”

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Posted 1 month ago

“Absolute joke of a delivery company.waiting over two weeks for a delivery. Use at your own peril”

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Posted 1 month ago

“My parcel had an incomplete address on it, rather then contact me or return to sender this morning, the courier just put it through any letterbox going by sallatite lol. How can he possibly know that this house made the order. I have tracked the house down at the beginning of my road and they told me that they dont have my parcel, even though i have proof of photo of the door. Your courier should be spoken to. I am expecting more parcels that will probably end up there again,and i wont get them. Bad service.”

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Posted 1 month ago

“Parcel tracked right through to local depot then deemed lost! Had to chase and then get the sender to do so also. Awful service, the amount of "lost" parcels is unbelievable”

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Posted 1 month ago

“Think they still use horse and cart for delivery could walk there and back quicker”

Helpful Report

Posted 1 month ago

“Worst service driver drives past past parked up 3 cars away didn’t get out of his van and then drove off saying unable to deliver. Customer service is appalling can’t talk to anyone and they just give lip service on review sites will company’s please stop using these people”

Helpful Report

Posted 1 month ago

“Still waiting on drawers ordered on the 8th for next day delivery, ended up cancelling on the 22nd after endless telephone calls, giving them the benefit of doubt thinking these drawers were mixed up with my communication and Very who I’d ordered off and was also wanting information from yodel as to were these are , I reordered on the 27th next day delivery and here we are again still waiting, looks like they will be cancelled again and ordered from someone who doesn’t use yodel for delivery”

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Posted 1 month ago

“Still trying to find my parcel.”

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Posted 1 month ago

Yodel is rated 1.1 based on 6,533 reviews