Yodel Reviews

Name: Yodel
Address: -, - -, Liverpool
Rating: 1.09

1.1 Rating 6,533 Reviews

2 %

of reviewers recommend Yodel

Company Reviews

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Metrics

1.1

Based on 6,533 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Over 7 Days
On-time Delivery	Greater than 6%
Accurate And Undamaged Orders	Greater than 76%
Customer Service
Communication Channels	Live Chat, Email, Telephone
Queries Resolved In	Under An Hour
Customer Service	1.1 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

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Anonymous

Yodel 1 star review on 29th September 2025

Ms Johnson JD0002232608423155

Yodel 1 star review on 13th September 2025

Uniquerecoveryfirm(AT)Gmail...com

Yodel 1 star review on 11th September 2025

Anonymous

Anonymous

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Anonymous

Anonymous // 01/01/2019

Filter: Rated 1 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Constantly losing parcels. Never using them again. Worst customer services I've ever dealt with promise to investigate cases, then eight calls later find out that the case hadn't even been escalated for investigation, and there are no notes or rec ords of my previous calls- just constant lies and lost parcels- that's all you get with them.”

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Posted 2 weeks ago

“Dreadful is an understatement. Their customer service gave me coordinates to an address they claim it was delivered to ((round the corner from me)) and they hadn't gotten it in their green bin either! Thank god their son checked the nearby flat bins as their driver dumped them on some random flats on an entirely different street. Awful, their customer service could only tell me to wait 24hours for an update!! What update!? That the bins were taken out!?!? Photos conviniently didn't show the flat or house number either so it it wasn't for the neighbours kid this would6 have been lost.”

Yodel 1 star review on 15th September 2025

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Posted 2 weeks ago

“Item given to them on 4/09, received email they will deliver 8/09. Today 15/09 , still noting. Agent advised no update on their system. Sender contacted them, they claimed they attempted delivery on 08/09 , absolute B/S as I work from home. No card left, mo email received to say they attempted delivery, all Lie and giving conflicting info.”

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Posted 2 weeks ago

“Fast and Honest Recovery Services from Unique Recovery Firm”

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Posted 2 weeks ago

“Promised delivery 2 days a go, Not delivered. When on Web chat agent says they couldn't find my house, that they didn't have my correct address...it is on my parcel ! Rubbish service”

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Posted 3 weeks ago

“On tracking my parcel it states we’ve got it. That has been the case for 6 days. I contacted live chat and a representative tried to tell me that they haven’t received it. I e planned that is most likely the other parcel I have unfortunately being delivered by them. They asked for my parcel no. again and left the chat I now can’t send a message as it doesn’t allow me. Their delivery service and customer service/support is horrendous.”

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Posted 3 weeks ago

“Missed several scheduled delivery. Then they lie that you were not at home. This has happened too many times”

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Posted 3 weeks ago

“They employ incompetent and untrustworthy drivers who will either dump your parcel on the step where anyone walking past can steal it, or the driver will open your parcel and steal the item if it is valuable. Avoid this company like the plague.”

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Posted 3 weeks ago

“'Unable to gain access to the property', was the sole explanation I received from Yodel for their failed delivery. Incompetent delivery service and lousy customer service. What is difficult about accessing this property???”

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Posted 3 weeks ago

“Yodel driver took wrong parcel I checked with him what he was collecting When I said amazon he said yes It was for perfect draught. They wont help. Ive asked to speak to a supervisor. For 5 days . Not one available Staff close the chat on you of you ask for supervisor The phone is as bad .. no supervisor available and none can call back Im now out of pocket as I cant get package back .. And yodel dont do problem solving”

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Posted 3 weeks ago

“Every time a seller uses this company it's a nightmare. They never deliver to my address properly - they always leave it at some random address a few streets away without even attempting to find my address. Their customer service agents don't understand a word of what you're saying and just give you copy and paste answers. Their automated help line can't understand anything and just ends up hanging up. I even e-mailed their complaints team video evidence that the photo the driver had taken as "proof of delivery" was nowhere near my house resulting in my parcel being stolen on multiple occasions. They don't claim any responsibility nor acknowledge wrongdoing. Their response is simply "it's been marked as delivered have you checked around your house or with your neighbours?" without even reading what I've explained to them, or looking at the evidence provided.”

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Posted 3 weeks ago

“My parcel was delivered to the wrong house by Yodel, the courier company. As "proof of delivery," they attached a photo of a random brown door, even though my door is white. Despite this clear evidence of their mistake, they are refusing to contact the seller and have completely ignored my complaint. After 12 days with no parcel, the seller has also refused to issue a refund. It's shocking that both the courier and the retailer are avoiding all accountability. Avoid them both.”

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Posted 3 weeks ago

“tracking showed my package was out for delivery then the next update 5 days later said return to sender. Hopeless and their support just says contact the sender to raise a claim. They didnt lose it...you did. incompent support and drivers”

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Posted 3 weeks ago

“I'm not going to order anything from any company that uses yodel. They have lied about delivering my parcel 4 times already. I have no parcel and no idea when it will turn up.”

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Posted 3 weeks ago

“By far the worst courier company. This bunch of incompetents could not find my address. They only tried once and refused to try again. Now my item has been sent back to the sender, what a bunch of time wasters.”

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Posted 3 weeks ago

“I admitted the driver to my block of flats.....then nothing. No parcel at my door...Yodel update said 'left in shed'. I live in a flat...I do not have a shed and delivery specifically says 'deliver to door of...'. I am currently looking after my 3-year-old granddaughter so cannot go looking for my parcel. I'm not holding out hope it will be found tomorrow. Shoddy service.”

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Posted 3 weeks ago

“I have worked 6 weeks and wrote a complain to the office and they didn’t even back to me regarding this .. basically they are lying about the wages 18-20gbp per hour ! Don’t believe them ! Dear Steve, I hope this message finds you well. I would like to share some insights from my recent experience, which I believe you may already be aware of, but I have come to understand more deeply through direct involvement. This morning at 08:38, I began uploading the parcels that had arrived at my home into the system. Without delay, I left to begin deliveries and continued non-stop until 13:48. In total, I worked for *5 hours and 10 minutes*, which equals *310 minutes*. During this time, I visited *69 addresses*, successfully delivering *62 parcels*, while *7 parcels* will need to be redelivered tomorrow or the following day. This means I spent an average of *4.5 minutes per parcel*. Throughout the day, I started the engine *70 times*, stopped and restarted the vehicle *70 times*, rolled the windows up and down *140 times*, and made *70 stops and departures*. My estimated earnings for today are approximately *£55* (62 deliveries × £0.75 = £46.50). This equates to an hourly rate of around *£11*, which is significantly lower than the *£18–£20 per hour* mentioned in your previous email. I kindly ask that such figures not be communicated to others, as they do not reflect the reality of the job. Waiting at doors, speaking with neighbours, writing notes, and leaving delivery slips are not tasks that take just 2–3 minutes—they often require much more time and effort. Providing misleading information does not align with the standards expected of a reputable company. Furthermore, when I deduct fuel costs and vehicle depreciation from my earnings, there is virtually no profit left. For example, recent vehicle expenses include: - Front right suspension - Headlight level sensor - Rear light bracket - MOT Totaling *£486*. My weekly income is around *£180–£200*, and the payments I’ve received from Yodel so far have barely covered fuel and maintenance costs. The more work I receive, the more financial loss I incur. I am in need of a role where I can actually earn a sustainable income. If there is an alternative working model available, I would be happy to consider it. Otherwise, I kindly request to end my engagement with Yodel on a date that you find appropriate. Going forward, I am only willing to deliver a *minimum number of parcels per day*, within a *single area*, and for *no more than 1–1.5 hours*. If this is not feasible, I will begin seeking other employment opportunities. Thank you for your understanding. Kind regards,”

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Posted 3 weeks ago

“The worst courier company ever. They left my parcel behind the garbage bin on Tuesday, collected the garbage on Wednesday and took my parcel. Irresponsible couriers YODEL!!!!”

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Posted 3 weeks ago

“I am beyond upset with Yodel. My parcel, which required a signature, was supposed to be delivered on two consecutive days, yet no timeframe was provided, even though Yodel claim they offer 2-hour delivery slots... they did not!!!!!!!!! This parcel was meant to be a birthday present, and their failure to deliver it properly has caused me real distress. I’ve been crying and stressed over this, and now the delivery they’ve scheduled will arrive too late because I’ll be out celebrating the birthday. I have waited a week for this parcel, and all I’ve received is anxiety and frustration. This is completely unacceptable. Yodel’s lack of communication and care has ruined what was supposed to be a special occasion. I would not recommend Yodel for any deliveries that matter to you, as they clearly cannot be relied upon.”

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Posted 4 weeks ago

“Definitely not recommend. They lost my parcels several times and all they say sorry contact with seller or buyer.”

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Posted 4 weeks ago

Yodel is rated 1.1 based on 6,533 reviews