Yodel Reviews

Name: Yodel
Address: -, - -, Liverpool
Rating: 1.10

1.1 Rating 6,336 Reviews

2 %

of reviewers recommend Yodel

Company Reviews

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Metrics

1.1

Based on 6,336 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Over 7 Days
On-time Delivery	Greater than 6%
Accurate And Undamaged Orders	Greater than 75%
Customer Service
Communication Channels	Live Chat, Email, Telephone
Queries Resolved In	Under An Hour
Customer Service	1.1 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

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Laura

311

Anonymous

Anonymous // 01/01/2019

Filter: Rated 1 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“For 2 days I have been told they have my parcel and it will be arriving today. Every morning the same message with another date. Groundhog day every day. Complete waste of time and space.”

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Posted 2 months ago

“I have been waiting for a parcel to be collected today ,email said would collect between 12-2 and still not been !!! I work from home today which was why I booked today . Carnt get through to speak with anyone. Absolutely useless company will not be using again”

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Posted 2 months ago

“The parcel was damaged by courier apparently so there was no attempt made to deliver. It was returned to sender after waiting in to receive it.”

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Posted 2 months ago

“No driver has been to collect parcel from the sender since 05/04/25”

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Posted 2 months ago

“Absolutely the worst courier service I’ve ever dealt with. If I could give zero stars, I would. The package was delayed multiple times with no explanation, no tracking updates, and zero communication from the company. I spent hours trying to reach customer service, only to be passed around or ignored completely. When the package finally arrived, it looked like it had been through a war zone—damaged, dirty, and late by over a week. This service is unreliable, unprofessional, and utterly incompetent. Avoid at all costs.”

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Posted 2 months ago

“Absolutely awful, the woman delivery driver was racist and verbally abusive to someone on the street as she delivered my parcel. Utterly outrageous! The poor man didn't do anything wrong! Her name was porcher I think. Disgusting company to keep such awful people employed!”

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Posted 2 months ago

“If I could leave no stars I would! I was informed yesterday that my parcel was being delivered within a certain time frame. I was at home, but no-one knocked or rang the bell, I would have heard them, and my dogs are certainly very vocal when there is a knock at the door and they didn't react at all. So they took the parcel away and informed me they would attempt delivery today. The same thing happened! I was waiting for them, and yet again no-one knocked or rang the bell, I'm certainly not deaf! So they left my parcel with my next door neighbour who was on her path at the time. Not blaming the company, just the person delivering it. Atrocious!!”

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Posted 2 months ago

“Keeps telling me driver attempted delivery and left a card. Been in all day. No cards and definitely no attempted deliveries.”

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Posted 2 months ago

“I Ordered purina dog food using next day delivery service on 3rd April. Not arrived by the 7th and the tracking says it’s sitting at depot. Tried to find out using Web chat and telephone but all they can say it will be investigated. The call handler just kept saying it’s been allocated a driver but couldn’t tell me why it says sitting at depot if it’s supposed to be allocated. Is the driver on holiday? No one knows or can say when I’ll get my parcel. This is the third consecutive time that this has happened - Absolutely useless.”

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Posted 2 months ago

“Messaged me to say my parcel would be delivered today 05/04/25 between 18.36 to 20.36 . Has not been delivered. And as yet no further updates.”

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Posted 2 months ago

“Yodel useless driver speak no English They claim to have called 3 times But never rung door bell”

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Posted 2 months ago

“Would give no stars if an option. It’s like people are trained to lie at customer services”

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Posted 2 months ago

“If I could give zero stars I would. The worst experience I’ve ever had using the door to door service. Arrange collection… no collection even though I waited in all day because it was an important parcel. Called them the following morning, didn’t have a clue and couldn’t give me any information or feedback. Called back later that day to cancel the service and request a refund… nothing! My seller then cancelled my order and I called Yodel again for the refund and they couldn’t offer me no answers or even a confirmation email to say the order was cancelled/refunded. Terrible and will never use again!”

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Posted 2 months ago

“Keep saying that it is out for delivery with expected delivery time but it doesn't arrive.Their webchat service say that there is nothing that they can do as it is marked as out for delivery and that it should be delivered but then it isn't...”

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Posted 2 months ago

“This is the second time at different addresses delivery has gone wrong. Says left in porch. No ring doorbell activation no pressing of doorbell and no package at mine or neighbours. I would give 0/5 but can’t to leave a review. No photo as proof terrible.”

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Posted 2 months ago

“Had a message saying "delivery attempted" , but nobody attempted anything, and if you did where is the card??? Liars Yodel”

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Posted 2 months ago

“Wrong item delivered with a different tracking number but yodel won’t do,anything about it, I think it is a driver scam and want my money back”

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Posted 2 months ago

“Item shown as delivered but no photo and postcode is not recognised by useless yodel app”

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Posted 2 months ago

“There online chat system is horrific in that it doesn’t allow one to ask any question of whoever is designated to chat with you. They have had my parcel for 9 days and I cannot find out from them when it might be delivered. They are useles and their system is useless as well.”

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Posted 2 months ago

“extremely bad experience don’t use them if you want your package to come fast takes way too long just utterly ridiculous”

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Posted 2 months ago

Yodel is rated 1.1 based on 6,336 reviews