Yodel Reviews

Name: Yodel
Address: -, - -, Liverpool
Rating: 1.09

1.1 Rating 6,723 Reviews

2 %

of reviewers recommend Yodel

Company Reviews

Questions

Metrics

1.1

Based on 6,723 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Over 7 Days
On-time Delivery	Greater than 6%
Accurate And Undamaged Orders	Greater than 76%
Customer Service
Communication Channels	Live Chat, Email, Telephone
Queries Resolved In	Under An Hour
Customer Service	1.1 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

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Yodel 1 star review on 10th October 2025

Jessy Mathew

Yodel 1 star review on 13th September 2025

Uniquerecoveryfirm(AT)Gmail...com

Yodel 1 star review on 11th September 2025

317

Anonymous

Anonymous // 01/01/2019

Filter: Rated 1 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Just saying we have got your parcel with no updates!”

Helpful Report

Posted 1 month ago

“My parcel did not arrive. YODEL said they lost it during delivery. No apology or offer of refund. WORST couriers in UK.”

Helpful Report

Posted 1 month ago

“The air fryer arrived broken, even though it was well wrapped with bubble wrap. The Yodel delivery driver literally threw the package at the door instead of placing it down carefully. Really poor handling, they clearly don’t care.”

Helpful Report

Posted 1 month ago

“Liars! Never deliver on time! Also my Virgin Media equipment return seems not to have arrived at the Virgin returns depot. Virgin are now warning me of a possible £268 fee. Don’t use this company”

Helpful Report

Posted 1 month ago

“Well if I could I wouldn't give any stars, I can honestly say I've never had a good experience with yodel unfortunately had 2 deliveries by them this month, first one took ages had to complain they had my parcel for 8 days before I got it and today waited for parcel was out for delivery but now its not, I wish sellers on amazon and other sites would state who is going to delivery your items because I would chose to order with someone who didn't use yodel absolutely a shambles of a delivery company”

Helpful Report

Posted 1 month ago

“Absolutely useless. No parcel, no tracking update, and the ‘help’ centre just keeps saying it’s on its way. Save yourself massive headaches and just pay the extra couple of £ and go with a reputable company like Royal Mail, DPD etc.”

Helpful Report

Posted 1 month ago

“I honestly would give this company a zero star rating if it was possible they are useless. They never deliver on time, always delays or late, never contact you and then they lie to say you were in where there was someone at the property all day and non one arrive at all. They are not to be trusted, why any company would use them is beyond me.”

Helpful Report

Posted 1 month ago

“Useless company. Told next day delivery and 3 day later still nothing. Get given a 2hr time slot just for the delivery van as shown on provided map to sit outside inpost shop for up to 2hrs and fail to deliver package. DON’T USE THIS DELIVERY SERVICE IF POSSIBLE”

Helpful Report

Posted 1 month ago

“You are a terrible company,,you cannot even deliver even with the right address with these 3 words!!!! you need to teach your drivers the old way of using a bloody map ! outrageous. Three times you have said that the parcel is on its way and yet again nothing, avoid this company at all costs.”

Helpful Report

Posted 1 month ago

“Incompetent shipping company, can't be trusted with any parcels whatsoever and can't even own up to their own issues. Avoid them like the plague!!!!”

Helpful Report

Posted 1 month ago

“My parcel went missing, the driver dropped my package in a public passage and claimed my package was delivered to a safe place. I made complaint, I was told to revert to the store, the store said they can’t refund that my package as been delivered.”

Helpful Report

Posted 1 month ago

“Having the worst experience with a parcel this company is allowing to sit in their Mitcham depot instead of doing their job and delivering it. Offering no solution such as allowing collection or redirecting. AVOID. Will never use Inpost/yodel again.”

Helpful Report

Posted 1 month ago

“Same complaints as other reviews. No show, Dishonest drivers, painfully slow deliver and inaccurate tracking. AVOID!!!”

Helpful Report

Posted 1 month ago

“My parcel was never delivered to me !! Waited in all day and then I checked the yodel app to see a message saying it was delivered and a blurry picture of a parcel outside someone's door as it certainly wasn't my door !! Suspicious how there was no picture of a door number isn't it ???? And surprisingly if it was left somewhere nobody came with it. This is not the first time a parcel of mine has gone missing with yodel. I wonder if they do background checks on the delivery drivers??? I'll never see that parcel now thanks to this appalling company. I'm really holding back on what I Really think of the person who handled my parcel you ....”

Helpful Report

Posted 2 months ago

“Poor delivery service, no honest appointments, late delivery, and no communication with customers. I do not advise anyone to send through this company.”

Helpful Report

Posted 2 months ago

“Useless awful Company been waiting for a delivery Scheduled yesterday between 19.00 - 21.00 Hrs it never came the the tracking showed the delivery driver 9 stops away then showed it going to what I can only think was its depot ! No notification no call no email nothing ! It now says being delivered today after I contacted the live chat but I don’t think it will be How can this company still be existing when I read the comments of the complaints Appalling awful useless company!”

Helpful Report

Posted 2 months ago

“Been 2 weeks and still no sign of any package. Can’t get through, can’t get an answer. It’s criminal they can operate as a business still.”

Helpful Report

Posted 2 months ago

“Horrible delivery company, every day they promise me to delivery my parcel but for unknown reasons it never happens. I submitted complaint but no one ever responded. This company should be ashamed. Avoid this company if you don’t want to loose your parcel and money. They real scammers. No proper customer service and never answer the questions via web chat.”

Helpful Report

Posted 2 months ago

“Has to be one of the most useless delivery companies out there who claim to have made deliveries attempts when they clearly didn’t. Waiting 3 days in a row with a clear view of the driveway and then get the notification of failed delivery attempt when no attempt was even made.”

Helpful Report

Posted 2 months ago

“Erroneous information given re delivery bordering upon gross incompitence. In my opinion suppliers need to consider using an alternative delivery company. Even in 2025 customer service should be paramount.”

Helpful Report

Posted 2 months ago

Yodel is rated 1.1 based on 6,723 reviews