“On my Yodel account (yes, sadly I have an account with these guys), it has my address. I just had to ring up the customer service and see where my parcel went. They said it went to a completely different address, luckily still in my town. How on god's green earth do you deliver a parcel to the wrong address? It's like Yodel themselves have forgotten that they have a website, an app, a system logged with people's actual addresses. Check your systems! I see these guys out of commission within the next year. Good riddance :)”
“Absolutely horrible experience. They left my parcel at the front door which is not way a safe place. I can find my parcel and the customer service so awful no one is willing to help. On of the worst delivery company's”
“My parcel never turned up. To add insult to injury I had days and days of continuous lies from the Indian call center staff. I suppose that they have no choice but to tell the company lie if they want to keep their jobs. But I doubt that their parents would be proud of them. Every day for a week I was promised an update, but it never came, just like my parcel didn't. This company is an utter disgrace, as are their staff.”
“I have never experienced a delivery company as bad as Yodel. I waited two whole weeks for my parcel, and it never even arrived. Every single day, the company kept making excuses, promising that the parcel would come the next day but it never did. The customer service agents were completely useless, offering no real help or updates whatsoever. This company’s service is absolutely disgraceful, and it’s shocking that they are still operating. Yodel needs to be dissolved immediately an awful company with awful service and even worse people running it.”
“Every item that has been sent through Yodel is over 5 days late, sent back to sender, or totally missing from the system. How the hell can a company continue in buisness when everything they do is of a very poor standard. Customer service tells more bare faced lies than the US president. I have now started to check with sellers before purchasing items to see which delivery company they are using. I will not buy from sellers who say they use Yodel. What a complete shower of poop..”
“Driver claims to have left my parcel in a safe place, the porch he says, Except we don't have one !! We do have a front door step that sits directly onto the pavement on a very busy street in one of the poorest parts of Bristol.. SO, either a person whould have to be stupid beyond words to try and call that a safe place, Just no care, OR.. be a thief and pretending it's a safe place so they can get away with taking the parcel home with them.. Either way,, I don't have my parcel and Yodel Couldn't give a monkeys..
And please dot tell me to contact you..i've try that.. live chat hangs up.. and calling your phone number as some bot says tracking shows as delivered and hangs up.. WHY DO PEOPLE USE THESE FOOLS ??”
“What a waste of time contacting customer service the service is appalling no update on my missing parcel what a bundling company 14 days and they still cannot tell me where my parcel is... DO NOT USE THIS COURIER”
“For the last 3 days they have failed to even attempt to deliver, firstly tried to claim that I wasn't in but when I produced my ring camera footage of the time they claimed they quickly changed their story and promised to deliver the following day. 2 days later and still no delivery while my package is left sitting in their Cardiff delivery depot. DO NOT USE YODEL, ONLINE WEB CHAT CUSTOMER SERVICE IS A JOKE, THEY KEEP REPEATING THE SAME THING EACH DAY
The only reason I'm giving 1 star is it won't let me do anything lower”
“Wait in for my parcel tracked it all-day but was not delivered web chat a load of rubbish think the driver went home as the tracking information showed driver at the same address for hours”
“I am absolutely disgusted with Yodel. They are the most dishonest and unreliable courier I’ve ever dealt with. I’ve had multiple parcels marked as “delivered” when nothing was delivered at all, and the so-called “proof photos” are completely fake — not even close to my address!
This isn’t just incompetence anymore — it’s fraudulent and deceitful. Their customer service is a complete joke — no accountability, no help, just empty responses.
Yodel has caused me endless frustration and financial loss, and I’ve had enough. Shame on this company for continuing to operate like this. People deserve honesty, not lies and fake delivery photos.”
“In the last year I had a delivery according to lost at it’s distribution depot another delivered to an address that is not mine and subsequently lost and the latest is days late and tracking is unavailable!”
“Yodel has had my parcel for 3 weeks and still not received, when tracked it hadnt moved from the 18th sept until the 4th oct then everyday from then it kept saying received into van...then they try saying attempted delivery which is a load of bull. If i knew yodel was going to be the courier of my parcel i would not of placed an order ,as this is not the first time ive experienced this with yodel. Very unreliable”
“They frequently deliver packages late and their customer service does not help at all.
Even today, I stayed all day at home just for the delivery but my package has not been delivered yet and it's over 2h past their delivery window. On their tracking I can see the driver hasn't moved for 3h now. The driver clearly decided to just stop working and not complete their delivery route.
When this happened in the past they returned the package back to the depot so I'm certain they will do the same this time too. It's not a one time occurrence, it's a pattern.
In the past they also delivered damaged items.
I will be raising a complaint with the retailer about Yodel and I will continue doing so every time there is an issue with Yodel delivery. I just can't wait at home every day until Yodel is in the mood to deliver packages. I won't be home tomorrow when they will claim to deliver the item. I waited all day today already for them.
There wouldn't be a need to write negative reviews or raise complaints if Yodel's customer service was helpful but they just say "wait" when I know the driver won't deliver the package. Just contact the driver, find out what's happening. If the driver is not moving, they're able to answer the phone. Honestly, most of their customer service people don't even fully read my messages and give out of context replies. I told them the driver missed the delivery window, they proceed with telling me that the item will be delivered within the deliver window.
Yodel will most likely reply to this review asking me for delivery details so they can "investigate" . I provided tracking number with this review, they can investigate what has gone wrong if they really want to.”
“Yodel service is so awful, I do not recommend them . Customer service is so poor and they can’t even refer you to speak to a customer service agent. Their chat web is unresponsive too”
“Title: Extremely Poor Service – Avoid Yodel
I had one of the worst delivery experiences with Yodel . I was expecting a parcel last week, but they claimed they couldn’t deliver due to the weather and rescheduled for Monday. Monday came and went with no delivery, no message, and no update.
To make matters worse, I later discovered they had returned my parcel to the sender without leaving a note or attempting to contact me. There was no communication or effort to resolve the issue.
This level of service is unacceptable. Yodel are unreliable and completely unfit for purpose. I would strongly advise others to avoid using them, as they are a waste of time and cause unnecessary frustration.”
“I thought it was my bad luck but obviously some serious problems going on with yodel. Eventually the company ive ordered from are sending via DHL. Very strange. Out for delivery twice, never to actually arrive.”
