My parcel never turned up. To add insult to injury I had days and days of continuous lies from the Indian call center staff. I suppose that they have no choice but to tell the company lie if they want to keep their jobs. But I doubt that their parents would be proud of them. Every day for a week I was promised an update, but it never came, just like my parcel didn't. This company is an utter disgrace, as are their staff.