Yodel Reviews

Name: Yodel
Address: -, - -, Liverpool
Rating: 1.09

1.1 Rating 6,723 Reviews

2 %

of reviewers recommend Yodel

Company Reviews

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Metrics

1.1

Based on 6,723 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Over 7 Days
On-time Delivery	Greater than 6%
Accurate And Undamaged Orders	Greater than 76%
Customer Service
Communication Channels	Live Chat, Email, Telephone
Queries Resolved In	Under An Hour
Customer Service	1.1 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

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Yodel 1 star review on 10th October 2025

Jessy Mathew

Yodel 1 star review on 13th September 2025

Uniquerecoveryfirm(AT)Gmail...com

Yodel 1 star review on 11th September 2025

317

Anonymous

Anonymous // 01/01/2019

Filter: Rated 1 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Yodel have returned to sender 3 parcels, no attempt to deliver What is going on with them????”

Helpful Report

Posted 2 months ago

“The worst courier service in the UK is Yodel! After Yodel notified me that they had received my package from the seller, I did not receive any news about the package for three weeks. The tracking did not move. I looked for Yodel, they directed me to InPost, I looked for InPost, they sent me to Yodel. After many chats and exchanges of messages, the message came in the big week that my package had arrived at the InPost locker. However, there was only ONE TORN, EMPTY bag in the locker. How stupid can the courier be to put a torn and empty bag in the locker??? I reported this immediately to InPost with photos, but they said that they could do nothing, I should contact the seller with the problem.”

Helpful Report

Posted 2 months ago

“Lousy experience with this company. They have had my parcel since 10th September, it's now the 29th. Live chat is useless, so I escalated it to a complaint. Software problems is their excuse, but still no updates on where my parcel is in the system or when it will be delivered. Shocking!”

Helpful Report

Posted 2 months ago

“Absolutely Appalling Service stay clear Yodel is hands down the worst delivery company I’ve ever dealt with. They never collected my parcel despite multiple promises. Their “door to door” service is a complete joke — they lied and claimed they attempted collection, which never happened. I spoke to live chat seven times and called five times, only to be told someone would come the next working day. No one ever did. The level of incompetence and dishonesty is staggering. You’re left chasing them endlessly, with no resolution and no accountability. Avoid Yodel at all costs — you’ll never get your parcel, and their customer service will only frustrate you further. If you value your time, money, and sanity, steer clear.”

Yodel 1 star review on 29th September 2025

Helpful Report

Posted 2 months ago

“This is THE WORST delivery service ever... the delivery is 4 weeks late ..means i missed show casing in an important show for my career . Take note: they deliver late without Ny care the huge box is absolutely trashed showing it has been kicking around their depot for ages... they just threw it under the car. No door note.. Oh yes because it was delivered so they try and avoid paying compensation. The government must stop this complacent attitude towards customers”

Helpful Report

Posted 2 months ago

“Yodel is the worst delivery company I have ever encountered, you can’t get through on the phone, live chat are useless, I went up to collect myself, I was told it was on the van for delivery, I’m still waiting, if it doesn’t come today I will be back up there tomorrow, I would Never use them again, and advise anyone to use other couriers, they give you a date for delivery and a week later it’s still in their warehouse up to the point of you having to go up there yourself, why pay delivery omg don’t use yodel they are simply not reliable at all.”

Helpful Report

Posted 2 months ago

“The support team took the time to truly understand the complexities of my issue, listening closely to every detail I shared. Their patience and commitment to fully grasping my needs before proposing any solutions were evident throughout the process. It was clear they weren’t just looking for a quick fix, but for a thoughtful and lasting resolution.”

Helpful Report

Posted 2 months ago

“They should use untrained pigeons and it will be more reliable and precise than service they provide... Horrible experience... Delivery day changes every day and after few days later change to delivered without even delivering...”

Helpful Report

Posted 2 months ago

“I ordered live plants. Seller dispatched them on Monday. Out for delivery Wednesday. 7 stops before me, 1.30pm, driver`s tracking ended. Out for delivery Thursday. 5pm driver`s tracking stopped. Email 7.54 sorry we missed you. Whistl website (Yodel) no one in to receive parcel, card left. No card left, I was sitting by door, no one entered gate. Friday out for delivery. 7 stops before me, driver`s tracking ended 3pm. Whistl website, bad address. Saturday no delivery. Contacted customer service Friday, heard nothing more to date. Plants will be dead when/if they arrive. Yodel always brilliant, but acquired by InPost this month and gone downhill. Avoid at all costs.”

Helpful Report

Posted 2 months ago

“Item to be delivered Thursday, they emailed on the day telling me to be home as there was no option for collection or drop off at a pickup point so took the day off work. Didnt arrive. Next day they say it will come, so Friday, wait in all day, still odesn't arrive. Now they tell me it wil be today.... Joke of a courier service”

Helpful Report

Posted 2 months ago

“They sent me a parcel 10th ,today is 26th and the parcel is still in depot. Because they can't find my shop that is the most central shop, we redirected it in a spot to go to collect. They told us that not it will be faster. 3 days now we still waiting for message to go to collect. Every day lies. What a horrible company!!! Choose other company”

Helpful Report

Posted 2 months ago

“Delivery should have been yesterday. Nothing, managed to web chat this morning, was told I would have a two hour window emailed, delivery today, nothing. I don’t know why anyone uses Yodel, they just don’t care about customer service. Unable to use live chat now. Waited over an hour.”

Helpful Report

Posted 2 months ago

“Have had my parcel for six days and now get an email saying they can't deliver and are returning this parcel. I have taken all of my listings off vinted and put on another site, there's no point selling items if they cannot get delivered by yodel. Don't waste your time or effort using yodel, they literally don't deliver.”

Helpful Report

Posted 2 months ago

“absolutely rubbish”

Helpful Report

Posted 2 months ago

“Parcel was meant to be delivered on Monday, email to say it won’t be, rescheduled delivery to yesterday, email confirmation, still no parcel. Yodel live chat, waste of time, no idea now when parcel will get delivered if at all. Would never use or recommend.”

Helpful Report

Posted 2 months ago

“Lost 2 parcels no idea where they are!! 3 weeks awaiting disgusting service!! Lies about being delivered when supposed to be collected”

Helpful Report

Posted 2 months ago

“Had my parcel a week not even attempted delivery . Told lies about trying to deliver then unable to find address I live off a main road . Just poor service and customer service”

Helpful Report

Posted 2 months ago

“as PER USUAL yodel FAILED to deliver my parcel, I was advised that delivery would be between 15:20 and 17:20, Yodel tracking website at 17:30 showed that the driver had 19 deliveries before me, I followed the driver for 3 hours and the deliveries were down to 9 before me at 22:15 when tracking stopped, it was if the delivery person was walking!!!!!, at lease 15 minutes between deliveries within a 1/4 mile zone. either the driver was walking or had NO IDEA on how deliveries should be made. DISGRACEFUL SERVICE.”

Helpful Report

Posted 2 months ago

“This is the worst delivery service ever, I don’t understand how some amazon items use these lot. They are always late and add another 5 days after your due delivery, customer service is awful and don’t give you a single solution nor update. My family and friends have all had issues with this service so AVOID at all costs.”

Helpful Report

Posted 2 months ago

“Iv been receiving parcel. I buy stock from Ebay alot. DPD Royal Mail And a few others Absolute taken p!ss with the orders to come. And also had to go and pick it up from a collection point! Rather than deliver it to my house!”

Helpful Report

Posted 2 months ago

Yodel is rated 1.1 based on 6,723 reviews