Yodel Reviews

Name: Yodel
Address: -, - -, Liverpool
Rating: 1.09

1.1 Rating 6,533 Reviews

2 %

of reviewers recommend Yodel

Company Reviews

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Metrics

1.1

Based on 6,533 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Over 7 Days
On-time Delivery	Greater than 6%
Accurate And Undamaged Orders	Greater than 76%
Customer Service
Communication Channels	Live Chat, Email, Telephone
Queries Resolved In	Under An Hour
Customer Service	1.1 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

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Anonymous

Yodel 1 star review on 29th September 2025

Ms Johnson JD0002232608423155

Yodel 1 star review on 13th September 2025

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Yodel 1 star review on 11th September 2025

Anonymous

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Anonymous

Anonymous // 01/01/2019

Filter: Rated 1 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Why can’t Yodel give a time frame for collections of returns …8 til 8 pm is ridiculous!!”

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Posted 4 months ago

“I hope your company burns to the ground”

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Posted 4 months ago

“Worst experience with delivery ever. You should consider closing the business.”

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Posted 4 months ago

“Possibly the worst couriers in existence. I packaged an iMac up so securely I had no fears it would get damaged. Arrived at the buyers looking like it had been launched from a trebuchet.”

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Posted 4 months ago

“Disgusting service. Photo shows parcel delivered behind a shed. I live in a flat and di not have a shed. Still have not located my parcel and customer service are not interested in dealing with this. DO NOT USE THIS COMPANY”

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Posted 4 months ago

“The courier came speeding around the corner where children sometimes play. He scraped the passenger side door of my stepfathers car and it was done with so much force that it moved the car forward, we heard the noise in the back garden. There were witnesses that said he was reckless as he reversed he damaged the wing mirror. It could have been a lot worse as my car was parked behind and a few more feet it would have rammed the bungalow. There are tyre marks on the road where he hit the brakes. Very careless.”

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Posted 4 months ago

“no words i went into cardiac arrest with them”

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Posted 4 months ago

“Lengthy wait for the delivery of a small parcel and no advice as to when it will actually arrive. The option to allow delivery "to a safe place" is blanked off but I can opt to have it taken to my nearest neighbour (500 yards away, but who we don't have any communication with). Every other company gives the option to leave the parcel in our greenhouse if we're not at home, so why not Yodel? Not an efficient company so can't recommend, especially as there are other reliable alternatives. I have contacted the seller to suggest that they change their deliverer.”

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Posted 4 months ago

“Absolutely terrible service. I was sent a message saying my parcel had been delivered but it hadn't. I had been in all day and no one came to the door. I contacted yodel by the online chat. They sent me a pic saying it had been delivered and put in my porch. I don't have a bloody porch! I got cut off by the first customer service person, then a second one told me to contact the seller, as it was probably their fault. After nearly 2 hours of backwards and forwards I was about to pull my hair out when a lovely person from the village delivered my parcel. The name and address were all correct. DO NOT USE YODEL!!!”

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Posted 4 months ago

“Worst customer support ever. They don't answer any questions directly, are completely unhelpful and take no responsibility for their delivery service messing up and delivering parcels to unsafe areas.”

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Posted 4 months ago

“Beyond useless. My heart sinks when I realise Yodel will be delivering my package. The tracking is useless - shows the driver in the same spot for hours on end. Two days now they have failed to deliver when they said they would and absolutely zero communication from them as to why.”

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Posted 4 months ago

“I don't have the energy to write how bad they are”

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Posted 4 months ago

“Absolutely useless. After I hadn’t received any tracking updates on the day the parcel was due, I used the webchat and was assured it would arrive today.. It hasn’t and now they are closed tomorrow and on Monday I can’t sit at home all day waiting for delivery. I don’t know why companies use these awful delivery companies”

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Posted 4 months ago

“My item never arrived purchased from the seller on 4th may given this tracking number 87RKK3790663A008 Never kept up to date, spoke to live chat first they said arriving on 9th never came then they said coming on 10th never came. Tried to ring customer service stupid automated response no human. This item was for a 70th birthday so had to buy something else. Will have to request a refund from my seller and cancel my order. Would never use yodel for my parcels and would certainly not recommend them to anyone . I sent a complaint to eBay customer services. I’ve also emailed ceo @ yodel”

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Posted 4 months ago

“Parcel delivered to the wrong address and they said they were unable to help and that I was to contact the sender.”

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Posted 4 months ago

“Yet again, Yodel has sent me a message saying my parcel is out for delivery on a Friday, but 17.45 on Saturday and still no parcel. This always happens on a Friday. Last time it happened I discovered that my "local" depot is 45 miles away in Warwickshire. I live in Nottinghamshire! Having spoken to a driver, it seems that on a Friday the last parcels on the van often end up going back to the depot. What a terrible way to run a delivery company!”

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Posted 4 months ago

“originally scheduled for delivery last Saturday. As I wasn’t available, I rescheduled it for the following Monday. That was over a week ago, and since then, there have been no meaningful updates on its status. Every time I speak to someone, I’m told a delivery attempt was made but the driver "couldn’t find the address." This is highly confusing and frustrating, as this address has been used successfully many times before without issue. My location is easy to find, and there have been no changes. It now feels as though my parcel is being held indefinitely, and I’m left afraid to leave the house in case I miss a potential reattempt and get stuck in this cycle again. It's a very important parcel and needs to be stored properly so it has probably spoilt the contents!! The WORST delivery service, it appears they have a very common issue of not knowing where people live, in a world of Satnavs it's just so bewildering”

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Posted 4 months ago

“Worst delivery service ever with the most unhelpful customer services team who are totally incapable of confirming if a parcel is coming. Two days on the trot not turned up as couldn't find the address, we live on an estate that isn't hard to find. Now got to see if they turn up at attempt 3. No option to choose deliver to neighbour or leave in a safe place so expected to stay home for a third day. Having been able to track the van, it came nowhere near our house and at a guess just decided to knock off early. If there is an option for another courier, always take it.”

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Posted 4 months ago

“Yodel have given me a time frame between 7pm and 9pm which is super late for a weekday. I have children and a job which I have to get up early for instead I’m staying up late due to yodel driver not being able to deliver my parcel in time frame. The yodel driver was near my house so many times and decided to at the other side of my city instead of going to mine which I find very much unacceptable. It’s currently 2 hours later after my delivery time frame and my parcel still hasn’t arrived and it is actually starting to annoy me very much. I do NOT recommend this company they take forever to deliver a simple small parcel! If I could give zero stars I would”

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Posted 4 months ago

“If I could give 0 I would. Dreadful firm and totally unreliable - my parcels are repeatedly out for delivery and end up back at the depot. No excuse for this”

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Posted 4 months ago

Yodel is rated 1.1 based on 6,533 reviews