Yodel Reviews

Name: Yodel
Address: -, - -, Liverpool
Rating: 1.09

1.1 Rating 6,945 Reviews

2 %

of reviewers recommend Yodel

Company Reviews

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Metrics

1.1

Based on 6,945 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Over 7 Days
On-time Delivery	Greater than 15%
Accurate And Undamaged Orders	Greater than 69%
Customer Service
Communication Channels	Live Chat, Telephone, Email
Queries Resolved In	Over A Week
Customer Service	1.2 out of 5

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Yodel 1 star review on 6th December 2025

Seán Gannon

Yodel 1 star review on 10th October 2025

Jessy Mathew

Yodel 1 star review on 13th September 2025

Uniquerecoveryfirm(AT)Gmail...com

Yodel 1 star review on 11th September 2025

318

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Worst delivery ever. 28.02.26 HA2 area. Boxeses damaged, open and content tampered. The driver just ran screaming that he doesn't care. "Any issues call the company. I don'tcare." Boxes been cleary ripped and checked of what is inside. Worst experience, would give minus 5 stars. They won't allow me to upload any pictures of the packages.”

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Posted 1 month ago

“Absolutely terrible, my parcel was supposed to be delivered on 10th of Feb, and I know it was sent by the seller,but has "gone missing "”

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Posted 1 month ago

“The worst courier company, never delivered to me, always leave the parcel in the lobby where anyone can take it, last time I was knocking the doors in my block to find my parcel.”

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Posted 1 month ago

“You never collect my parcel”

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Posted 1 month ago

“Delivered to the wrong address, proof of delivery took several weeks, was eventually able to find where it had been delivered, which was several streets away.”

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Posted 1 month ago

“Message received giving time slot. Was at home. Message received parcel was unable to be delivered and would try again next day. This is standard Yodel in our area. I have no idea why anyone would use this firm!”

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Posted 1 month ago

“Absolutely awful everytime. Drivers finish when they want even if over 20+ items still to be delivered. Never in the slot they give you. Online chat is atrocious and can never help.”

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Posted 1 month ago

“Parcel delivered to wrong road and wrong house number, maybe they should employ people who can read”

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Posted 1 month ago

“If I could give 0 I would. Tracking is not recognised, supplier doesn't answer email. automated yodel help, is without the worse I have ever experienced, I will not use Zoya as a supplier & yodel as courier, ever again. I Feel conned”

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Posted 1 month ago

“Worse company no updates late deliveries or not at all dump parcels wrong address tracking system not working CS don’t care just say go on tracking well I would if it worked give 2 hr slot in morning 9 hrs later still waiting still no updates”

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Posted 1 month ago

“No delivery and customer service that ignores you. Absolutely appalling. No way of getting them to respond after you have the audacity to complain when they don’t deliver the product”

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Posted 1 month ago

“Ordered some stuff of temu YODEL didn't even bother to deliver or even bother to call me. Never had any problems with others delivery company. Can't even get in touch with YODEL. Worst delivery company”

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Posted 2 months ago

“ABSOLUTEIY USELESS,,,THE WORST DELIVERY COMPANY EVER,,,,EVRi ten time better”

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Posted 2 months ago

“absolutely awful. i ordered a parcel off shein which was to be delivered to me by yodel, it was meant to come on the 17th of feb and didn’t come till the 20th which i wouldn’t have minded if i was kept updated. when it wasn’t delivered on the 17th, i received many emails saying my parcel was going to get sent back to shein and i have not given them the correct address and phone number, which i did and have never had an issue before when ordered off shein and my parcel being delivered by other companies. customer service is appalling, i tried speaking to 5 differed team members on a live chat and they each told me that there’s nothing they can do and cut me off the live chat. one of them told me i’d get an email about what is happening within 24 hours, i did not get an email until i received my parcel and the email just stated ‘your parcel has been received, let us know if you’ve not received it’. this was my first time having a parcel delivered by yodel and my experience was horrific.”

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Posted 2 months ago

“Absolute shower of a delivery company. Was meant to be delivered on 18th Feb. Still waiting. App does not give a delivery time. 4 times i called the help centre and they are totally clueless. Worst delivery company I have ever delt with”

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Posted 2 months ago

“Still awaiting my parcel in Cardigan Keeps telling me on their tracking site further info needed on my address, They keep posting this up every day but still no deliver Can’t get hold of a human Absolute rubbish company ( look at the reviews) You would go out of business in no time using this shower as a delivery service!! No stars”

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Posted 2 months ago

“If I could give a rating in negative stars I would. There is no communication, parcels are delivered late,no human beings to speak to, a complaint policy but noone available to take your complaint. This service is an utter disgrace”

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Posted 2 months ago

“I was expecting my parcel to be delivered last Saturday that failed and they rebooked it for today and that also failed as well. Now I can't bring myself to trust them again. This is a joke,they make excuses as well why they didn't deliver as well”

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Posted 2 months ago

“Modern Slavery in the UK delivery sector If you are thinking of working here, stay away. HKR Express (Sutton-in-Ashfield depot) exploits drivers to the extreme. I delivered thousands of parcels for Yodel through this company and was paid far below the legal minimum wage. No contract, constant threats of financial penalties, and total lack of respect for workers' rights. Yodel has been officially notified of these practices. It is shameful that such a large brand allows this to happen under their logo. Legal action and HMRC investigation are already underway. You have to pick them up yourself at the depot (for HKR Express, it’s the one in Sutton-in-Ashfield). You need to be there as early as 6:00 AM. But be warned: although they call you 'self-employed,' you have zero control. They dictate your route, your hours, and you can't leave until every parcel is delivered. In my experience, after all the hours worked, the pay ended up being around £2.29 per hour, which is illegal. Plus, they threaten you with £380 fines if you don't follow their strict orders”

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Posted 2 months ago

“One star as it won't let me do none A truly disgusting company. Lie about deliveries being attempted and have no real functioning routes to log compliants.”

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Posted 2 months ago

Yodel is rated 1.1 based on 6,945 reviews