Yodel Reviews

Name: Yodel
Address: -, - -, Liverpool
Rating: 1.09

1.1 Rating 6,878 Reviews

2 %

of reviewers recommend Yodel

Company Reviews

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Metrics

1.1

Based on 6,878 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Over 7 Days
On-time Delivery	Greater than 6%
Accurate And Undamaged Orders	Greater than 75%
Customer Service
Communication Channels	Live Chat, Email, Telephone
Queries Resolved In	Under An Hour
Customer Service	1.1 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

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Anonymous

Yodel 1 star review on 6th December 2025

Seán Gannon

Yodel 1 star review on 10th October 2025

Jessy Mathew

Yodel 1 star review on 13th September 2025

Uniquerecoveryfirm(AT)Gmail...com

Yodel 1 star review on 11th September 2025

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Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Hi would like to say I got a email from Yodel saying my parcel would be delivered it came a day early the delivery man was very polite and friendly well done Yodel for excellent service”

Helpful Report

Posted 1 month ago

“What went wrong?? Well, I ordered three packs of water from Amazon, two packs of still and one pack of sparkling. Thursday 15 January my husband answered the door and was handed two packs of still water and the driver took a picture of my husband holding the water. I was upstairs but when I came down I saw only two packs. On my Amazon account it stated all delivered and signed for. Nothing was signed for. I got in my car immediately and drove around to try to spot the Yodel van but insuccessful. So now it’s a case of ringing the help number and contacting Amazon. The robot at yodel customer services said all delivered. Unbelievable.”

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Posted 1 month ago

“Bad service. First attempt it said that they tried to deliver but nobody ring the house. Second attempt, supposedly the next stop and suddenly the delivery stop.”

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Posted 1 month ago

“Parcel lost or stolen Yodal don't care so passed to the police as poss theft or corruption to investigate”

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Posted 1 month ago

“I ordered something from Robert Dyas. I got an email from Yodel saying it was out for delivery when I was at work, so rescheduled it for delivery today (Saturday). The Yodel app says contact retailer for information there's been a delay. Spoke to Robert Dyas customer service who said parcel is due to be delivered today. No idea whom I'm supposed to believe!!”

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Posted 1 month ago

“It’s rubbish they have a my parcel for 2 days and they just show me it’s on the way omg i hate that delivery service”

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Posted 1 month ago

“NEVER RECIEVED”

Helpful Report

Posted 1 month ago

“would suggest avoiding this company or when ordering online try avoid them handling your order. If the online store show yodel, cancel the order or contact to see if a different courier can be used. On a previous orders they failed to deliver, truthfully they never tried we were in all day but their customer service insisted it had been attempted rather than get into a fight I opted to change the address from mine to their suggested inpost locker which is literally across the road from my house 😅 but This solved the problem, ok , perfect got my stuff. Then come to this order. Order was submitted January 1st 2026. 4th of January- item too big for locker failed delivery, returning to sender. Online store asked if i wanted it reshipped. Obviously yes. Spoke to yodel staff they requested I change the address back to mine. Ok..i gave permission ,did that. Then low and behold no delivery. They said failed delivery due to noone home. 😅 contacted yodel straight away after recieving that update asking how they came to that logic when again we are home. They said oh your address is still showing inpost locker, ill update it. the stupidity of this situation has been ongoing and to this day 14th of January i still do not have my item. Yodel customer service are no help with empty promises of delivery. Driving by my home does not count as attempting to deliver a package. 🤡🤡 The incompetence of the drivers that believe that they can deliver without stopping, off loading and ringing a doorbell is shocking. The village clearly has idiots. Long and short avoid the circus and try to keep to the more reliable services .”

Helpful Report

Posted 1 month ago

“Awful, rubbish company. I was supposed to receive my delivery on the 9th, but their website shows they tried to deliver on the 10th — liars. We have a doorbell camera and everything is recorded; nobody came to deliver. For the last two days, their website has been showing that it will be delivered on the 12th, but again nobody came. Today I rang them and had to deal with their bot, which is even more useless than they are. After 30 minutes of struggle, I finally managed to get the bot to connect me to a human. The human said he couldn’t do anything except raise a concern and that I would get a response in 48 hours. Totally useless. 😡😡”

Helpful Report

Posted 1 month ago

“I didn't receive my parcel, and your customer service is atrocious, with no willingness to find a resolution! Hope it never have to deal with you again.”

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Posted 1 month ago

“They left my parcel on the court entrance which is a public area though there are TWO elevators available in the building if they feel lazy to come to first floor. Anyone could take my parcel. The customer service is out of date so it's a time wasting ti get in touch with them.”

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Posted 1 month ago

“First attempt at deluvery they claimed not to be able to find the address even though according to the app they were 16 stops away. The redelivery was scheduled for the next day - they van arrived but the driver couldn't find the parcel - it was apparently still in their warehouse. Now awaiting next redelivery attempt - sometime to be determined by Yodal - with little hope of a satisfactory outcome”

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Posted 1 month ago

“YODEL IS A RUBBISH COMPANY, THEY LIE ABOUT DELIVERING THE ITEMS, AND POST FAKE PHOTOS FOR THE PROOF OF DELIVERY. CUSTOMER SERVICE IS MAINLY A CHAT BOT - YOU CAN'T SPEAK TO A HUMAN, UNLESS YOU'RE HAPPY TO TEXT TO AN OPERATOR WHO REASSURES YOU THAT THEY ARE INVESTIGATING THE CASE AND EVERYTHING WILL BE ALRIGHT ... AVOID THIS ****** COURIER COMPANY !”

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Posted 1 month ago

“Absolutely appalling service. Sent a photo showing my package has been delivered and left in the shed at 21:11 However, it wasn't there and after searching it turned out to be a photo of someone else's shed. But, my package not there and householder said there'd been no delivery there at all. Which he said was a change as Yodel are always delivering other people's stuff and putting the packages in his shed. I contacted Yodel customer service (a automated bot) and they then claimed it had been left on the doorstep of a house in other side if town and included a photo. I went there and spoke to householder and it wasn't there either. The door didn't match either and was completely different. I again contacted Yodel and they clsim they are investigating, but I am not holding my breath. This is not the first time they have done this and I have spoken to many people who have experienced similar problems. They are absolutely useless”

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Posted 1 month ago

“Didn’t bother to attempt to deliver. Marked the address as “too difficult to find”, the following day the parcel wasn’t delivered either. Shocking customer service. I had to reach out to them to find out what was going on. Very unhappy with the service and I hope to never have a parcel delivered by Yodel again.”

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Posted 1 month ago

“Appalling service and appalling customer service. Help desk is just remote chat. Remote chat assures delivery will be retrieved over and over again with no progress whatsoever. Tel number is just automated system no human. Most of time tel. Doesn't even understand the tracking number. Endless loop of doom with this awful delivery company”

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Posted 1 month ago

“Very poor service – avoid Yodel I was supposed to receive my parcel today. I stayed at home all day waiting, but the Yodel driver never came anywhere near my building. After more than 2 hours, the tracking was suddenly updated to say “couldn’t deliver today”, which is completely untrue. To make things worse, trying to contact customer service is a nightmare. There is no real person to speak to, only an automated robot system that goes in circles and solves nothing. It is extremely frustrating and disrespectful to customers’ time. This is unacceptable service. Companies should seriously stop using Yodel as their delivery partner because it reflects very badly on them. I will avoid Yodel in the future whenever possible.”

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Posted 1 month ago

“Despite waiting for this package at home all day, I just received an email with a blurry photo of the package under a fence (and it's not even my fence). And customer service has been driving me crazy for the past 24 hours, sending me standard messages suggesting I go look for the package among the neighbors and write to the sender! And they still insist that the package was delivered. Where? What kind of idiocy is this? This is the worst delivery service imaginable! I wish companies like this simply didn't exist! If you want to be walked all over, contact them.”

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Posted 1 month ago

“Worst courier ever! Ordered a pair of boots and trainers before Christmas. They were supposed to be delivered by 23rd December but never arrived. No one could tell me what had happened to the delivery. Was refunded by the online store and I reordered the same items on 1 January. Unfortunately they used Yodel again. The boots arrived on 8 January but the trainers were missing. The package had clearly been tampered with. Absolutely disgusting.”

Helpful Report

Posted 1 month ago

“Very poor or no last mile service capability for shipments from aliexpress. 8 out of 8 shipments in the lsst 6 weeks failed to reach me. 100% failure rate well done yodel inpost”

Helpful Report

Posted 1 month ago

Yodel is rated 1.1 based on 6,878 reviews