Yodel Reviews

Name: Yodel
Address: -, - -, Liverpool
Rating: 1.09

1.1 Rating 6,723 Reviews

2 %

of reviewers recommend Yodel

Company Reviews

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Metrics

1.1

Based on 6,723 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Over 7 Days
On-time Delivery	Greater than 6%
Accurate And Undamaged Orders	Greater than 76%
Customer Service
Communication Channels	Live Chat, Email, Telephone
Queries Resolved In	Under An Hour
Customer Service	1.1 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

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Yodel 1 star review on 10th October 2025

Jessy Mathew

Yodel 1 star review on 13th September 2025

Uniquerecoveryfirm(AT)Gmail...com

Yodel 1 star review on 11th September 2025

317

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Yet again yodel have failed to collect a parcel. They don't ring the doorbell Pathetic”

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Posted 4 weeks ago

“Absolutely AWFUL delivery company. Package was supposed to be delivered on Monday and I was sent a 2 hour delivery window. So changed my day around to make sure I was in as they said it could not be left and had to be signed for. Well the 2 hour window came and went. I went onto live chat, what an utter waste of time that was!!!! Long story short I spoke with 2 different advisors promising me that the item was just delayed and would be delivered by 9pm that night, I knew they were lying but nothing I could do about it. Supposed to be delivered next day, same thing happened, given a 2 hour window, no apology or explanation given. Their tracking App is an absolute joke and goes from 14 stops away, to 1 stop away back to 12 stops away and your parcel never arrives. Utterly awful company who could not careless about its customers!! Avoid like the plague if you have any sense!! Terrible customer service!!!!!!!!!!”

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Posted 4 weeks ago

“YODEL is the WORST courier service I have ever seen. They loose your parcels and never drop on time. Then, they lie saying ‘we tried to deliver your parcel’ such a lying company.”

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Posted 4 weeks ago

“On 1st November 2025 I saw a Yodel driver taking a picture of the front door and walked away. I opened the door but there was no sign of Yodel van. He just walked down the pavement. I ran up to him and he stopped. I asked ‘Are you a Yodel driver?’ He said ‘yes’. Well I need my parcel and my name is __________ but he said he can’t give me the parcel! I thought it was ridiculous. He showed me the phone with details of houses he’s going deliver the parcels down the road. Just down the road but he refused to give my parcel. The Yodel is from Gatwick Depot. I went on live chat with Yodel about this problem and he advised me to contact the seller, in China. I argued back and then he stated they will deliver 2nd attempt the next day but that didn’t happen. I contacted them again but he was unable to help me and brushed me off. Then I discovered they deleted my tracking number! I wouldn’t be surprised if they opened my parcel and take it home. Yodel is a cowboy courier. Don’t trust this company at all.”

Helpful Report

Posted 1 month ago

“My parcel was out for delivery 30th October, the app just kept saying my driver was 29 stops away which never changed. I did a live chat where I was told the vehicle had been impounded, WHAT, are they using unsuitable vehicles or dodgy drivers? Eventually evening the app said sorry we couldn’t deliver but no further update. Not the first time I have had a problem, last times they ‘lost’ a parcel for weeks. Bloody useless company.”

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Posted 1 month ago

“Yodel have had my parcel since Wednesday , it’s now Saturday and still not received my parcel , customer service very poor , they just give standard reply of download yodel app and track it from there”

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Posted 1 month ago

“Yodel emailed to say it was delivered to my porch it wasn't. Tried phoning Yodel but got an AI which kept saying it was delivered. Parcel arrived 2 days later in a Tesco bag with the original packaging all torn off. The parcel must have been delivered elsewhere and they decided after tearing all the packaging to deliver it 2 me in the Tesco bag, 2 days later. Shocking service from Yodel. I have filled in an online form stating all this to Yodel but have had no reply and I doubt I will get one.”

Helpful Report

Posted 1 month ago

“I have only given 1 star as you can't give - 10, I ordered a christmas present and it was supposed to have been delivered yesterday, there was a photo if it going through the door, it was a cd boombox, how the hell can you deliver that through a letterbox, 2 different order numbers, 2 photos exactly the same. I went on live chat with yodel and omg that was an experience, I explained what had happened only to be told the satellite tracker said it was at my address, well no it wasnt, we checked around the house, asked the neighbours, nothing, then he told me to contact the seller, in China, I told him the problem wasnt with the seller but with the delivery firm, them. He then went on to say he couldn't help anymore and basically brushed me off. I am absolutely raging, how the hell can they blatantly lie when I know for a fact the item wasnt delivered, I would urge people to NEVER use this company as the delivery service is absolutely rubbish”

Helpful Report

Posted 1 month ago

“Parcel arrived. Damaged left by the roadside entrance to my property. Soaking wet in the rain.Contacted Yodel . Guaranteed would not happen again. Driver would be reprimanded etc. Very next day parcel arrives left by roadside soaking wet through. You couldnt write it really........such an amateur outfit.”

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Posted 1 month ago

“Unbelievably bad service. They lost my parcel and when I tried to raise a case, they just fobbed me off to the courier they'd outsourced delivery to. NEVER USE THEM”

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Posted 1 month ago

“This cowboy courier firm delivered my item to the wrong address and even took a picture which was only given to me two days later. Yodel don't contact you in 24hrs, they only pretend to be concerned. Try getting a simple acknowledgement of you're item being misdelivered for a refund from the retailer, how are Yodel still trading?.”

Helpful Report

Posted 1 month ago

“I was not delivered the last 4 parcels from Ali Express. One of the sellers agreed to return the money, the other three believe that the parcel was delivered, because the courier marked the delivery (although it was not). He wrote that he left it on the porch (we don't have a porch, it's an apartment building), while the delivery photo was taken from the car's interior and not from the porch. Does anyone know what the "front porch of the Glasgow service centre" is? I don't know either, I have a completely different address. There's no place to leave a message on the site!!! It's difficult to find an apartment in our house, it's true, but other companies delivered everything perfectly, the Royal mail also always found our apartment.”

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Posted 1 month ago

“The package was left at no 2, I live at no 4, My neighbour is in Iceland ( the country), her dad bought me the package, Very poor service indeed.”

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Posted 1 month ago

“Second day saying my parcel is being delivered first day the driver couldn't find my address why did he/she use sat nav so I gave them more details where I live. Second day saying it's out for delivery no parcel can't contact very poor sevice”

Helpful Report

Posted 1 month ago

“I agree with all people who gave one star, my parcel was posted through yodel direct from store to store . The parcel meant to be delivered on 26th of October, now is 31 and still I am chasing up the customer service for my parcel . Apparently the delivery store refused to accept parcels and they returned my parcel to the sender store , awful, avoid yodel and inpost”

Helpful Report

Posted 1 month ago

“⭐ 1 Star — Absolutely Awful Service from Yodel I am beyond frustrated with Yodel’s service. Yet again, a driver was supposed to collect a parcel from my address — and once again, no one showed up. Despite this, the tracking falsely claims that an “attempted collection” was made. That is simply not true. I have door camera footage proving that no one came anywhere near my property. I’ve been at home for three full days in a row waiting, and this isn’t an isolated incident. It has now happened four times in the past month with four different parcels. Every single time I contact Yodel, I get the same useless response: “Please wait for an update” — but nothing ever happens. Because of these repeated failures, I now have an angry customer expecting their order, and I’m facing a £60 loss. Who is going to cover that? This kind of incompetence is completely unacceptable and is seriously damaging my business. To make matters worse, Yodel’s customer service has been totally unhelpful — no accountability, no real solutions, and no urgency. All they ever say is to “wait for recollection,” which never actually happens. At this point, I’ve lost all confidence in Yodel. I’ve asked to drop off my parcels at a local depot instead because I can’t waste any more time waiting for drivers who don’t even bother to show up. Absolutely terrible experience. Avoid Yodel at all costs if you value your time, your business, or your sanity”

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Posted 1 month ago

“Had my B&Q parcel for a week with no update and no delivery. Just useless.”

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Posted 1 month ago

“I won't be buying from anyone again who uses Yodel as their courier. Once when at father in law's, paid extra for next day delivery, app said two stops away then said failed delivery "need more information". This week at home same happened again. The app on my phone said again "more information needed". There is no way to give this information to anyone to enable the driver to come back the same day.....or have I missed something. You just go around in circles with chat bot. Today it was delivered, driver said he was in the area but his app said my parcel was the last to be dropped off -his depot is about 15 miles away. Does not make any sense. They need to overhaul their system. Wouldn't it be lovely to actually speak to the driver or at least message him.😡”

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Posted 1 month ago

“Could not find my address so to make it easier for yodel the seller sent it through inpost locker, took a week, told me it was ready to pick up opened locker no parcel!!”

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Posted 1 month ago

“Shocking company with disgraceful bad habits. Having had non-existent "failed deliveries" before, I paid extra to stipulate the day of delivery and then spent this afternoon in my yard, even sitting out there to have my supper, was still sitting out there when I got the "sorry you weren't in" text message.”

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Posted 1 month ago

Yodel is rated 1.1 based on 6,723 reviews