Yodel Reviews

Name: Yodel
Address: -, - -, Liverpool
Rating: 1.09

1.1 Rating 6,879 Reviews

2 %

of reviewers recommend Yodel

Company Reviews

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Metrics

1.1

Based on 6,879 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Over 7 Days
On-time Delivery	Greater than 6%
Accurate And Undamaged Orders	Greater than 75%
Customer Service
Communication Channels	Live Chat, Email, Telephone
Queries Resolved In	Under An Hour
Customer Service	1.1 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

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Anonymous

Yodel 1 star review on 6th December 2025

Seán Gannon

Yodel 1 star review on 10th October 2025

Jessy Mathew

Yodel 1 star review on 13th September 2025

Uniquerecoveryfirm(AT)Gmail...com

Yodel 1 star review on 11th September 2025

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Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Very poor or no last mile service capability for shipments from aliexpress. 8 out of 8 shipments in the lsst 6 weeks failed to reach me. 100% failure rate well done yodel inpost”

Helpful Report

Posted 1 month ago

“I've been batting the same email back and forth for days, each reply comes from a different person/robot and it seems non of them have actually read my complaint. Each reply says ' sorry you're having problems with your delivery please wait another day as it is still within the expected time. Well, I HAVE received my parcel, thanks only to Ebay. Yodel said they had a failed delivery. Like most people these days we have cameras & no one tried to deliver anything, in fact, it would be impossible as the address on the package was a drop off shop. What a useless complaints service, if human staff, then they need further training and if robots they need dismantling and recycled! What is it with logistic companies, are they all as useless when dealing with customers?”

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Posted 1 month ago

“Parcel left in damp conditions by front gate in view of anyone passing, all they had to do was lean over and take it. I asked for the parcel to be left in the porch. The person who delivered it ticked the box to say that it had been left in the porch, which is just not true. Yodel is the only courier that delivers to me and leaves parcels in full view of the passing public, it is the worst courier ever.”

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Posted 1 month ago

“Worst company ever. Never use avoid if possible. Worst customer service & worst delivery partner ever!!!”

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Posted 2 months ago

“Because my parcel was sent 'non attended' by the sender they left it on my front door step in plain view of people walking past. They didn't knock the door but left it at the door. How does that even make sense ?! However they did send a pic of it which probably took longer than knocking on the door. Just idiots !!”

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Posted 2 months ago

“They said they tried to deliver 3 times.inwas here all the time then I get message 2 weeks after to say my parcels damaged.i rang yodel.ask what the damage was.apparently there's nothing in my parcel only the package and to contact the seller.so were did my items go”

Helpful Report

Posted 2 months ago

“Well after reading all these 1 star reviews and obviously that is only because you cant leave a review unless you give 1 star, I have sold an item on vinted and now reluctant I said I would post it , its already cost me time and money to pack ( 2 rolls of duck tape ,) plus the poor buyer must have paid quite a lot of money for large item delivery , New year's eve , with a 2 hour collection time slot , 3 hours later and still no collection, I wish I'd have read these reviews earlier, I'm furious as I can see most of you are , obviously I'll never use this company again and reading reviews I'm sure they won't last long”

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Posted 2 months ago

“The delivery from West Midlands to Torrington in devon in less than a day, great and thankyou to your delivery driver. 😍”

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Posted 2 months ago

“Had e mail got parcel Porch picture not my home doesn’t have Porch and they didn’t locate My box Dective work NOT YODOL didn’t meal planned JAN”

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Posted 2 months ago

“Missed delivery 3 times, then on day of delivery courier threw several hundred pound worth of xmas gift on a bush on the main road and stole the item.”

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Posted 2 months ago

“Driver saying I will not delivered to you as it's difficult to park .”

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Posted 2 months ago

“The worst service ever. Driver throws parcel from van to front door. On a busy road so unfortunately someone has taken it. Had they rung the bell I was at home. Now granddaughter without personalised Christmas gift. Yodel say have to contact seller and take NO responsibility.”

Helpful Report

Posted 2 months ago

“Had my parcel over 7days and still not out for delivery now saying will deliver the 30th December - absolute joke at this time of year!!!”

Helpful Report

Posted 2 months ago

“Absolute shambolic service,Total incompetence is a understatement.I have been waiting a full week for delivery of a parcel,It just needs to be posted in one of your locker pick ups and yodel can’t even do that simple.This is not the first time I have had a pathetic joke of a delivery service from yodel.”

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Posted 2 months ago

“WORST delivery company in the UK.. They DID NOT SHOW UP and claim I wasn't there. PS: I was waiting by the window..they didn't come at ALL”

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Posted 2 months ago

“Bloody useless and untruthful”

Helpful Report

Posted 2 months ago

“See below- every thing has gone wrong, no wonder the company went west last year, they are abysmal, I will never use Yodel again and advise people not to waste their time and energy-go else where. Delivery history Yodel: 87RKL2992978A027 Fri 19 Dec 2:47pm Your parcel is at your delivery depot and will be added to the next available driver's route. Please check back for updates LICHFIELD SERVICE CENTRE Thu 18 Dec 12:27pm Your parcel is at your delivery depot and will be added to the next available driver's route. Please check back for updates LICHFIELD SERVICE CENTRE Wed 17 Dec 1:32pm There has been a delay please contact your retailer for more information LICHFIELD SERVICE CENTRE Tue 16 Dec 9:47pm We have your parcel. Please check back for updates LICHFIELD SERVICE CENTRE Tue 16 Dec 8:04am Your parcel is with one of our drivers for delivery LICHFIELD SERVICE CENTRE Mon 15 Dec 12:43pm There has been a delay please contact your retailer for more information LICHFIELD SERVICE CENTRE Sun 14 Dec 12:49pm Your parcel has arrived in our depot LICHFIELD SERVICE CENTRE Sun 14 Dec 7:15am Your parcel is with one of our drivers for delivery LICHFIELD SERVICE CENTRE Sat 13 Dec 9:38pm We have your parcel. Please check back for updates LICHFIELD SERVICE CENTRE Sat 13 Dec 3:57pm Your parcel has arrived in our depot LICHFIELD SERVICE CENTRE Sat 13 Dec 7:57am Your parcel is with one of our drivers for delivery LICHFIELD SERVICE CENTRE Thu 11 Dec 8:42pm Your parcel has been returned to your retailer LUTTERWORTH Thu 11 Dec 2:12pm Your parcel has arrived in our depot ALFRETON SERVICE CENTRE Thu 11 Dec 10:35am We've collected your parcel ALFRETON SERVICE CENTRE Thu 11 Dec 8:53am Your parcel collection has been booked ALFRETON SERVICE CENTRE Thu 11 Dec 8:51am Your parcel has arrived at your delivery depot (COLLECT PLUS STORE) COLLECT PLUS STORE Thu 11 Dec 10:37am We're expecting your parcel from your sender. We will provide updates here once we receive it LICHFIELD SERVICE CENTRE Thu 11 Dec 12:57am Tracking number provided”

Helpful Report

Posted 2 months ago

“Advised a delivery had been made which hadn't then totally uncontactable.”

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Posted 2 months ago

“Yodel claim they drop off my order yesterday. The delivery driver didn't ring the doorbell or knock the door. Very poor service. 0/10”

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Posted 2 months ago

“Worst deliver I've ever had. My parcel was delivered to a wrong building that's 45 meters away. It was not even delivered inside that building but was left outside where many people were passing by. Because of that, I had to walk around to locate the building - which was really hard to do because the "image" of proof of delivery only shows the wall brick and the floor :) so I had to walk to several different buildings to search for my parcel like an idiot. Mind you, the names of the 2 buildings are not even similar, one starts with R and one starts with M. Absolutely the worst, would never recommend.”

Yodel 1 star review on 16th December 2025

Helpful Report

Posted 2 months ago

Yodel is rated 1.1 based on 6,879 reviews