Yodel Reviews

Name: Yodel
Address: -, - -, Liverpool
Rating: 1.10

1.1 Rating 5,402 Reviews

2 %

of reviewers recommend Yodel

Company Reviews

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Metrics

1.1

Based on 5,402 reviews


Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Over 7 Days
On-time Delivery	Greater than 6%
Accurate And Undamaged Orders	Greater than 76%
Customer Service
Communication Channels	Live Chat, Email, Telephone
Queries Resolved In	Under An Hour
Customer Service	1.1 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

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Eduard

Alex K. Khan

229

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Item not delivered. We wirk from home. No card left. Item returned to sender. No explanation given.”

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Posted 3 months ago

“The tracking information is just not true! I've no idea where my parcel is, but it should've arrived days ago!! Honestly I don't think these couriers are equipped to deal with the volume of deliveries, so they just make it up!!”

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Posted 3 months ago

“Useless support service. Twice at that. They're just lying. Two times my packages were delivered to another city, supposedly because our store was full, but there are others nearby! They sent it very far away. The support promised to redirect me to my store. But they did nothing and just sent it back to the sender eventually! As it has happened twice I believe they just lied to me.”

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Posted 3 months ago

“Sent 2 parcel both marked as delivered but not to the intended addresses, either of them. I got a photo of one address and my customer fond his parcel further down the street the photo at the other address was a parcel sticking out of a letter box which could be anywhere, totally pointless photo however sufficient to show it's not the door it should be sticking out of. Worth paying the extra for a decent delivery service ... this was my last time. Forget trying to get a refund, never mind compensation if the other parcel doesn't turn up.”

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Posted 3 months ago

“Consistently my parcels and packages sit for days at the delivery depot and then it says on route to somewhere else or turns up at a totally different delivery depot 100's of miles away! I am them told I need to wait 10+ days before making a claim. The last Vinted packet took 4 weeks to arrive in very poor state. 2 others have completely vanished... Abysmal. I now refuse to purchase items if the vendor uses Yodel.”

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Posted 3 months ago

“Terrible-agree with all the reviews of no attempt made, waste of time to contact, chat was always just wait 24 hours and still no parcel! Two weeks!! Still nothing”

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Posted 3 months ago

“Dreadful service, just making stuff up and try to pass the blame ! Over 2 weeks for a 2 day delivery and still not delivered and they dont know where it is or do anything about it.”

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Posted 3 months ago

“Next day delivery has failed 4 days running. Claim they can’t find the address despite what3words being supplied and if you enter the postcode in Google maps it’s spot on. Just unreliable. How do they stay in business.”

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Posted 3 months ago

“Parcel was due 30th/31st January, on 31st no parcel so contacted them as tracking had not updated since the 29th, was told it had left the hub from the sender and was at the hub in my area. Still no delivery so contacted again and was told it's due before the 2nd, so I expected it on the 1st, no delivery and no tracking. Contacted this morning and was told it was a label reprint, I challenged this a being a lie and was told parcel was now showing as lost and contact the vendor. This is not the first time Yodel have done this they are a disgrace and I get the impression if you complain they deliberately 'lose' parcels. I am awaiting the CEO to respond!”

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Posted 3 months ago

“Yodel has repeatedly given us the incorrect delivery date. They’ve given no helpful delivery time, causing my partner to take time off work to be in to collect the urgent delivery! Yet both times yodel have either just not bothered showing up or given absolutely no warning that the parcel is out for delivery. We have given up and chosen to collect from the depot - and despite this they can’t even give us a pick up date and stick to it! Not to mention the customer service, they were entirely unhelpful even lying multiple times to get us off the phone. No element of customer care.”

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Posted 3 months ago

“Company lost item in their distribution centre which is just unbelievable (was last scanned there). Only option is to talk to automated machine or online chat which is useless. Used yodel handful of times and twice the parcel was lost. Highly NOT Recommended!!!”

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Posted 3 months ago

“Would not use Yodel again , been let down many times and this is the last. Drivers claim to try and deliver but its false. Nearest depot to collect is 60 miles away. Shocking company.”

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Posted 3 months ago

“Pls pls don’t use yodel shameless un-processional not trusted and big lairs don’t trust on them pls you will loose your delivery time and money energy big headache 🤬”

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Posted 3 months ago

“If I could give this company no stars I would. Today I was expecting a case of wine and the company I bought from has been sent a picture of a house that bears no relation to mine telling it that I was out. I am now trying to download the app but cannot get my UK mobile phone number accepted. And for good measure one can never contact Yodel by phone either. How does this appallingly inept company survive?”

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Posted 3 months ago

“Absolute joke - failed to drop of in safe place, left a card with a number that did not work - old not even be bothered to fill the card in - make every look professional”

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Posted 3 months ago

“If I could do this without no stars I would. 2 days someone has been in the house waiting on a delivery by Yodel. 2 days on the trott a card appeared in my letterbox saying couldn’t deliver. No Doorbell, no knock on the door !!!! I have 2 dogs in the house and they certainly would have let us know someone was at the door. Chat was a waste of time. Not happy at all why do people continue to use them If I don’t receive my delivery on Monday as last attempt apparently going to be a very big complaint made”

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Posted 3 months ago

“Between vendor and Yodel the worse service ever. Protracted dialogue with seller and supposed replacement lost. An additional order delayed in sending, Yodel then sent it to wrong depot. After 3 attempts was informed it was lost in system. Interestingly I cancelled order and the following day I see item was returned to sender. At least I had a refund from ETSY... Never again!!”

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Posted 3 months ago

“This is the worst service ever Parcel didn’t arrive, ‘live chat’ no help at all Do not use!!!”

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Posted 3 months ago

“Been waiting for my delivery for days couldn't put safe place, wouldn't let me”

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Posted 3 months ago

“YODEL = LIARS.CHEATS.SCAM COMPANY. Not to be trusted!!!”

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Posted 3 months ago

Yodel is rated 1.1 based on 5,402 reviews