“Delivery did not happen. photo taken of delivery was not of our house, so where it went is anybody’s guess. Yodel definitely deserve the bad reputation they have.”
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Yodel by InPost
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Mat
46 reviews
GB
Rated 2 out of 5 stars
Yodel let me and the sender down
Yodel let me and the sender down, because they prevented me from choosing 'safe place' as a delivery option - in my case, a secure double garage. This was not stipulated by the sender - I know because I asked. That would have been the straightforward thing to do. But no. Because: Yodel.
Also note that Inpost locker wasn't an option either. Or was it? Because that's where it eventually ended up. But whereas DPD are literally next day in most cases, likewise Royal Mail are usually 48 hours - both allow the recipient to update delivery options should circumstances change. But no. Because: Yodel.
I ordered on the 3rd, Yodel took from the 4th to the 11th to deliver and is at odds with itself over what delivery options are available - plus - don't give the recipient any facility to update delivery days or places.
My circumstances were different after more than a week of waiting. Perhaps let me choose home delivery now that I'm home? But no. Because: Yodel.
On the 6th (Thursday), they indicated that it would be delivered that day, so for that reason I clicked the Inpost locker via the Yodel app. However, when I checked progress of the parcel - it clearly states Inpost locker 'service unavailable for this parcel'. Which is it? 🤷 So I better change it to home delivery then, right? But no. Because: Yodel.
In future I'll be very careful to avoid ordering anything where Yodel are the couriers, especially anything of value. Fun fact: Stuff arrives from China quicker than Yodel. 🤦
Buying cool stuff from RCModelShopDirect? But no. Because: Yodel.
My item arrived after a week of mystery and intrigue. Avoid!
In the interests of transparency and fairness, The Inpost side of the business seemed to work flawlessly. Text message, email with QR code. 5 seconds to retrieve parcel from locker. What a shame the logistics side of things were an omnishambles. Not what you need when you run a: Logistics company! 🤣”
“In the last year I have not had an on time delivery from Yodel, Of the 7 deliveries that I have had this is what happened to them
- delivered to the wrong town and then returned to sender
- delivered 4 days late
- delivered 5 days late
- delivered 5 days late
- awaiting delivery - expected yesterday, no attempt made to deliver
- awaiting delivery - details on their app said it would be delivered 4 days ago but no attempt was made, now the parcel is missing.
- awaiting delivery - they have had this for a week in their depot and no attempt has been made yet.
Yodel's customer service is dire, the details they provide in their app is unhelpful and the delivery service just does not work.
If you have the choice of not using Yodel in a delivery service then I would always avoid them.
If I could give less than 1 star I really would.”
“A group of dishonest people working as yodel. My parcel was stolen for 19 days, after many attempts I made for collection from the store, half of content , was missing. A torn box was handed over to me. When I claimed for compensation, I was told I am not entitled because content was walnuts, smart thieves”
“Told delivery would be between 19:00-21:00hrs tracked driver from 16 deliveries onwards stoped at 4 deliveries away for 2 hours then failed to deliver when 5 minutes away.”
“Paid extra for delivery today, waiting in between 7am - 9pm only to be told on online chat, there were too many parcels allocated for the day and they couldn’t get round to delivering mine, told me to wait in between 7am and 9pm tomorrow and to wait for it to show up.”
“I could give 0 stars I would. I got a email at 10:54 saying my parcel was delivered at 10:52. I opened the email to see a statement left at your back door along with a phot. The photo wasn't of my white patio doors but a solid black door with a matt. I contacted yodel on the live web chat to speak to customer services only to be told to check with my neighbors. Which I did despite all my neighbors having patio doors too. I even posted on my local community page along with the photo asking if anyone had received my parcel, to no avail . On Saturday evening I contacted Yodel again via the live web chat as the phone number is an automated system that redirects you to the web live. I told them that I've asked my neighbors. No one has got my parcel. I just want to know where my password is. The customer service person on the chat said they would speak to the driver. They've escalated this to the correct team and someone should be contacting me with the next 24 hours. On money the 10th after waiting for someone from yodel to contact me, I again reached out to yodel via the live web chat to be told again to check with neighbors. I told them that I had checked and no one has my parcel. And their service was good enough as I had paid for a parcel to be delivered to my house not dumped at a random house claiming to be my address. Well Yodel then blocked me on the live web chat stopping me from contacting them any further.”
“OMG, something is very wrong with this company. Dreadful dreadful.
On a number of occasions deliveries from yodel, I wait and guess whether the item will arrive from the text msg and time wasted awaiting delivery from Yodel. I feel exhausted with this company, just writing about them. Gonna stop,not worth my time. I will cancel any order when I learn YODEL is the delivery partner!”
“Worst delivery service. Ever.
They lost 3 parcels of mine in 1 month.
They leave parcels at the front door of an apartment building, don't call, don't ring the intercom and the parcels are stolen.
The 3rd time, i requested for a signed for delivery and I don't know who they got it signed by but it wasn't me.”
“My last delivery from yodel genuinely turned up dumped at the side of the road 4 miles away. Yesterday they tried to deliver to our business on an industrial estate on a Saturday after 5.30pm. We are closed. We have no trouble with other couriers only when bits are sent to us via Yodel. CLOWNS.”
“Got told my delivery slot was 12.19 - 14.19 checked at 13.40 and was 23 stops away. Checked again at 19.25 and im still 23 stops away. Tracker doesnt seem to be moving either! Worst delivery service ive seen”
“Dreadful company, don't know why people use these, useless, should have delivered my parcel to lockers, they said they'd tried 3 times but lockers were faulty, this wasn't true as I'd had another parcel delivered no problem from another company at the same time with no bother. Sent parcel to local depot for collection...14 mile away. I really think the driver didn't even try to deliver it.”
“I had a router failure from Virgin Media, they sent me a new one out via Yodel for next day delivery. I was given a 2 hour timeslot of 12:30 - 14:30 for which I was home. I watched my parcel drop from 20 stops away down to 3. Then, the driver turned his tracker off and went home for the day without bothering to deliver my parcel. I'm left with no router, no internet, and cannot work. Now I can't get an answer on when it's going to be delivered, and you cannot talk to a human at all. Absolute joke of a company.”
“If you can use an alternative postal service then I would strongly recommend this.
Awful problems in the last three weeks with 3 parcels!!
Dropped off one parcel damaging my property.
The parcel had to be picked up the following day by Yodel and the wrong parcel was picked up! They decided to pick up a recent AMAZON delivery instead so we had to locate this. We have been waiting for another parcel for three weeks and they cannot locate it! Reports back to me this morning to say that they are now having problems with the Parcel scanner! Please use another delivery company as my recent experience has been a nightmare!”
“supposed to deliver within a certain window but they never showed up, tracking says they couldn't find my address even though the tracker shows it perfectly - had to redirect to a local inpost locker and I'm still waiting 5 days later for it to be available.”
“Would give 0 stars if I could, totally useless courier. They don't deliver to your door, throw parcel anywhere they have access to with other people's parcels as well. Parcel's are stolen as a result of unsecured delivery. Customer service contact is automated and pointless also. Live web chat doesn't work or fobbed off if you're lucky to chat with a human. How on earth do they still exist and why are they still allowed yo operate!”
