Yodel Reviews

Name: Yodel
Address: -, - -, Liverpool
Rating: 1.09

1.1 Rating 6,946 Reviews

2 %

of reviewers recommend Yodel

Company Reviews

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Metrics

1.1

Based on 6,946 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Over 7 Days
On-time Delivery	Greater than 15%
Accurate And Undamaged Orders	Greater than 69%
Customer Service
Communication Channels	Live Chat, Telephone, Email
Queries Resolved In	Over A Week
Customer Service	1.2 out of 5

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Yodel 1 star review on 6th December 2025

Seán Gannon

Yodel 1 star review on 10th October 2025

Jessy Mathew

Yodel 1 star review on 13th September 2025

Uniquerecoveryfirm(AT)Gmail...com

Yodel 1 star review on 11th September 2025

318

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“YODEL IS A RUBBISH COMPANY, THEY LIE ABOUT DELIVERING THE ITEMS, AND POST FAKE PHOTOS FOR THE PROOF OF DELIVERY. CUSTOMER SERVICE IS MAINLY A CHAT BOT - YOU CAN'T SPEAK TO A HUMAN, UNLESS YOU'RE HAPPY TO TEXT TO AN OPERATOR WHO REASSURES YOU THAT THEY ARE INVESTIGATING THE CASE AND EVERYTHING WILL BE ALRIGHT ... AVOID THIS ****** COURIER COMPANY !”

Helpful Report

Posted 3 months ago

“Absolutely appalling service. Sent a photo showing my package has been delivered and left in the shed at 21:11 However, it wasn't there and after searching it turned out to be a photo of someone else's shed. But, my package not there and householder said there'd been no delivery there at all. Which he said was a change as Yodel are always delivering other people's stuff and putting the packages in his shed. I contacted Yodel customer service (a automated bot) and they then claimed it had been left on the doorstep of a house in other side if town and included a photo. I went there and spoke to householder and it wasn't there either. The door didn't match either and was completely different. I again contacted Yodel and they clsim they are investigating, but I am not holding my breath. This is not the first time they have done this and I have spoken to many people who have experienced similar problems. They are absolutely useless”

Helpful Report

Posted 3 months ago

“Didn’t bother to attempt to deliver. Marked the address as “too difficult to find”, the following day the parcel wasn’t delivered either. Shocking customer service. I had to reach out to them to find out what was going on. Very unhappy with the service and I hope to never have a parcel delivered by Yodel again.”

Helpful Report

Posted 3 months ago

“Appalling service and appalling customer service. Help desk is just remote chat. Remote chat assures delivery will be retrieved over and over again with no progress whatsoever. Tel number is just automated system no human. Most of time tel. Doesn't even understand the tracking number. Endless loop of doom with this awful delivery company”

Helpful Report

Posted 3 months ago

“Very poor service – avoid Yodel I was supposed to receive my parcel today. I stayed at home all day waiting, but the Yodel driver never came anywhere near my building. After more than 2 hours, the tracking was suddenly updated to say “couldn’t deliver today”, which is completely untrue. To make things worse, trying to contact customer service is a nightmare. There is no real person to speak to, only an automated robot system that goes in circles and solves nothing. It is extremely frustrating and disrespectful to customers’ time. This is unacceptable service. Companies should seriously stop using Yodel as their delivery partner because it reflects very badly on them. I will avoid Yodel in the future whenever possible.”

Helpful Report

Posted 3 months ago

“Despite waiting for this package at home all day, I just received an email with a blurry photo of the package under a fence (and it's not even my fence). And customer service has been driving me crazy for the past 24 hours, sending me standard messages suggesting I go look for the package among the neighbors and write to the sender! And they still insist that the package was delivered. Where? What kind of idiocy is this? This is the worst delivery service imaginable! I wish companies like this simply didn't exist! If you want to be walked all over, contact them.”

Helpful Report

Posted 3 months ago

“Worst courier ever! Ordered a pair of boots and trainers before Christmas. They were supposed to be delivered by 23rd December but never arrived. No one could tell me what had happened to the delivery. Was refunded by the online store and I reordered the same items on 1 January. Unfortunately they used Yodel again. The boots arrived on 8 January but the trainers were missing. The package had clearly been tampered with. Absolutely disgusting.”

Helpful Report

Posted 3 months ago

“Very poor or no last mile service capability for shipments from aliexpress. 8 out of 8 shipments in the lsst 6 weeks failed to reach me. 100% failure rate well done yodel inpost”

Helpful Report

Posted 3 months ago

“I've been batting the same email back and forth for days, each reply comes from a different person/robot and it seems non of them have actually read my complaint. Each reply says ' sorry you're having problems with your delivery please wait another day as it is still within the expected time. Well, I HAVE received my parcel, thanks only to Ebay. Yodel said they had a failed delivery. Like most people these days we have cameras & no one tried to deliver anything, in fact, it would be impossible as the address on the package was a drop off shop. What a useless complaints service, if human staff, then they need further training and if robots they need dismantling and recycled! What is it with logistic companies, are they all as useless when dealing with customers?”

Helpful Report

Posted 3 months ago

“Parcel left in damp conditions by front gate in view of anyone passing, all they had to do was lean over and take it. I asked for the parcel to be left in the porch. The person who delivered it ticked the box to say that it had been left in the porch, which is just not true. Yodel is the only courier that delivers to me and leaves parcels in full view of the passing public, it is the worst courier ever.”

Helpful Report

Posted 3 months ago

“Worst company ever. Never use avoid if possible. Worst customer service & worst delivery partner ever!!!”

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Posted 3 months ago

“Because my parcel was sent 'non attended' by the sender they left it on my front door step in plain view of people walking past. They didn't knock the door but left it at the door. How does that even make sense ?! However they did send a pic of it which probably took longer than knocking on the door. Just idiots !!”

Helpful Report

Posted 3 months ago

“They said they tried to deliver 3 times.inwas here all the time then I get message 2 weeks after to say my parcels damaged.i rang yodel.ask what the damage was.apparently there's nothing in my parcel only the package and to contact the seller.so were did my items go”

Helpful Report

Posted 3 months ago

“Well after reading all these 1 star reviews and obviously that is only because you cant leave a review unless you give 1 star, I have sold an item on vinted and now reluctant I said I would post it , its already cost me time and money to pack ( 2 rolls of duck tape ,) plus the poor buyer must have paid quite a lot of money for large item delivery , New year's eve , with a 2 hour collection time slot , 3 hours later and still no collection, I wish I'd have read these reviews earlier, I'm furious as I can see most of you are , obviously I'll never use this company again and reading reviews I'm sure they won't last long”

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Posted 3 months ago

“The delivery from West Midlands to Torrington in devon in less than a day, great and thankyou to your delivery driver. 😍”

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Posted 3 months ago

“Had e mail got parcel Porch picture not my home doesn’t have Porch and they didn’t locate My box Dective work NOT YODOL didn’t meal planned JAN”

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Posted 3 months ago

“Missed delivery 3 times, then on day of delivery courier threw several hundred pound worth of xmas gift on a bush on the main road and stole the item.”

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Posted 3 months ago

“Driver saying I will not delivered to you as it's difficult to park .”

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Posted 3 months ago

“The worst service ever. Driver throws parcel from van to front door. On a busy road so unfortunately someone has taken it. Had they rung the bell I was at home. Now granddaughter without personalised Christmas gift. Yodel say have to contact seller and take NO responsibility.”

Helpful Report

Posted 3 months ago

“Had my parcel over 7days and still not out for delivery now saying will deliver the 30th December - absolute joke at this time of year!!!”

Helpful Report

Posted 3 months ago

Yodel is rated 1.1 based on 6,946 reviews