Yodel Reviews

Name: Yodel
Address: -, - -, Liverpool
Rating: 1.09

1.1 Rating 6,879 Reviews

2 %

of reviewers recommend Yodel

Company Reviews

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Metrics

1.1

Based on 6,879 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Over 7 Days
On-time Delivery	Greater than 6%
Accurate And Undamaged Orders	Greater than 75%
Customer Service
Communication Channels	Live Chat, Email, Telephone
Queries Resolved In	Under An Hour
Customer Service	1.1 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

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Anonymous

Yodel 1 star review on 6th December 2025

Seán Gannon

Yodel 1 star review on 10th October 2025

Jessy Mathew

Yodel 1 star review on 13th September 2025

Uniquerecoveryfirm(AT)Gmail...com

Yodel 1 star review on 11th September 2025

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Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Provided me with the wrong tracking number and the parcel was never delivered, thankfully I paid on credit card so could cancel the charge”

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Posted 3 months ago

“I’ve just found my parcel dumped in the street outside the door of the block of flats where I live. Lazy and incompetent. 87RKL2343823A044”

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Posted 3 months ago

“Parcel dumped ib bin, only aware of this as have ring camera, no card through the door appalling service”

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Posted 3 months ago

“Disgusting company, good for nothing, they should be banned!!!”

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Posted 3 months ago

“Yodel delivery person lazy as hell. Doesn't pick up my delivery. Came to building door take picture and left. He is sooo lazy happened twice. Yodel app doesn't allow me to take the shop drop off because only pick up option. Yodel fail me twice. More than dissoppointed and fed up.”

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Posted 3 months ago

“Door to door collection is a joke. 4th time the driver didn't turn up, they take a picture of either my road, not even my house, or blank picture and i get notifications: sorry we have missed you. One time I have seen a small car passing by my house, full of parcels in the back sit. Clearly they book 50 collections or something and the driver is unable to fit them all. Never ever use them again”

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Posted 3 months ago

“Waiting for doors sent by Wren Kitchens. Yodel tracking is a joke, keeps telling me at the last minute there's an issue with your address please chat with us. I live in a normal house on a normal road that every other delivery driver seems to be able to find. You then can't ever get to speak to a human and the phone bot only gives you options that don't match what you want.And then it cuts you off. Live chat online.It's a similar joke where they just give you stock answers.The whole time. So frustrating.... AWFUL DELIVERY COMPANY.”

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Posted 3 months ago

“My parcel was scheduled to arrive 13:18–15:18 today, but at 2pm I received an email saying they attempted delivery. I specifically requested delivery to my work address, where I was clearly available—my office has large glass windows and doors, so the driver clearly didn’t even try. I contacted customer service and all I got was a generic apology and a promise that the driver would try again tomorrow. How can they guarantee the same thing won’t happen again? Extremely poor service, with drivers who lie about attempted deliveries.”

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Posted 3 months ago

“Delivered my parcel to the wrong house and took a photo of it at the wrong house! After 4 days of only being able to talk to an agent on chat an email came through saying our investigation is inconclusive please contact your retailer. They blocked the call system from me by automating the parcel had been delivered and hanging up! They are the worst! Would give no stars if possible.”

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Posted 3 months ago

“very poor service this company provides. my package was dumped outside when the driver was running with it and just dumped it outside the fence and ran off and didn't ring the door bell. The package was damaged. Anyone could have taken it.”

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Posted 3 months ago

“I asked the sender to please not send by Royal Mail, I thought they where bad. They have sent by yodel and unbelievably they are worse. I got a time slot for 8-10pm. Im normally in bed for 9, with an early start. I waited up, constantly checking the tracker, which just stayed at a place a mile away. I presumed the tracker was broke. Never delivered. I called today to ask whats happening. Ill be given a new time, they dont know when. And I have to be in ti get the parcel. I have work!! What am I ment to do? Ill never use these again. Customer service is as bad as the delivery team.”

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Posted 3 months ago

“Missed delivery on Tuesday informed delivery next day. Waited in all day, and the next day, nothing no parcel no information, sent two complaint texts, no reply. Probably the worst company I’ve come across. BEWARE”

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Posted 3 months ago

“Actually No Stars ! Have failed to deliver 2 Parcels this week. (Due on different days ) Photo provided was of a random parcel, no person or doorway and not my name or address either .”

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Posted 3 months ago

“One star is being overly generous. The absolute worst experience from a courier company I have ever encountered, which is saying something. First they missed the delivery window, then tracking info disappeared on app, replaced by a message asking me to contact customer services, which I did, only to spend about an hour being parroted nonsense by a bot (or someone completely ill-equipped to do their job). Parcel never arrived and had to be returned due to containing perishables. Called customer service number, which is an automated service giving updates on delivery and nothing else. Totally incompetent, remote and unaccountable. Embarassing.”

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Posted 3 months ago

“So bad I won’t buy from anybody who uses them.They consistently deliver to the wrong address over the whole of this village.Absolutely abysmal and forget customer service.You prove them wrong and they just refer you back to your supplier”

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Posted 3 months ago

“Yesterday, my parcel was due to be delivered, i was out of the house and i spoke to the delivery driver through the ring doorbell, he said he'd leave it behind a van, and i told him that wasnt my van, it was my neighbours and not to do that as it wasn't a safe place , if the van drove off the parcel would be lying on the drive for all to see. i asked him to leave it with the neighbour instead and simply refused, he told me he'd come back today as he is running behind on deliveries, before i could reply he walked off. if he'd given me the time to reply i would have asked him to put it in my safe place , but he was very rude. whilst i appreciate its a busy time of year, i have now tried to track my parcel and i am unable to see where it is . after spekaing with customer service i have been informed the parcel has now been returned to the sender. this is simply not acceptable. i now have to go back to the sender and sort this mess out all because the driver didnt even have the curtesy to finish the conversation with me. i would like to log a complaint on how this delivery driver conducted himself and i would like compensation for my delivery being returned and the inconvenience and unprofessionalism of your employee.”

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Posted 3 months ago

“Insisted they delivered to my brown door. I have a solver door. I spoke to them but they would not listen. Useless Terrible”

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Posted 3 months ago

“Yodel delivered a large LG TV I sold on Vinted and dented it due to careless handling. The box I used was a purpose-made heavy-duty TV box with padding on all sides. It had built-in carry handles clearly meant for a two-person lift. Yodel had the parcel’s exact weight and dimensions before collection, yet still sent a single driver. The TV was fully working and photographed in perfect condition before shipping. Inside the box, it was padded and immobilised as seen in the video. On arrival, the outer box showed severe damage that only comes from rough, one-person manhandling of a heavy, awkward item. Yodel’s inability to allocate appropriate staff for a clearly two-man parcel directly caused the loss. Their handling has cost me the item, the sale value, and £30 in packaging for the box, over £105+ of loss.”

Yodel 1 star review on 25th November 2025

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Posted 3 months ago

“One of many unhappy experiences with YodelI, the most recent one: I made a purchase on Ebay. The seller indicated dellivery by 18 Nov. When Yodel finally sent me a confirmation email it indicated delivery by 20 Nov. It finally arrive 24 Nov. The status update feature never changed once it showed the package had arrived at their facility. I chatted three times for more information. Twice I was assured they would look into it and get back to me in 24 hours. By the way, their AI feature is pretty much usless. At least if you request to chat with a real person, it quickly transfers you to someone. Doesn't mean that someone actually does more than say they'll check and get back to you within 24 hours. So, no I do not recommend using Yodel at all.”

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Posted 3 months ago

“My order has been stuck in same place for a week and now they are saying it's lost in transit useless service with thieves working for them dont use where's possible.”

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Posted 3 months ago

Yodel is rated 1.1 based on 6,879 reviews