Yodel Reviews

Name: Yodel
Address: -, - -, Liverpool
Rating: 1.09

1.1 Rating 6,723 Reviews

2 %

of reviewers recommend Yodel

Company Reviews

Questions

Metrics

1.1

Based on 6,723 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Over 7 Days
On-time Delivery	Greater than 6%
Accurate And Undamaged Orders	Greater than 76%
Customer Service
Communication Channels	Live Chat, Email, Telephone
Queries Resolved In	Under An Hour
Customer Service	1.1 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

Visit Website

Write Your review

Tell us how Yodel made you happy

Minimum 10 characters

Would you like to add a photos or videos?

Strengthen your review by uploading photos & videos.

Drag files here or browse

(Supported files: jpg, png, mpeg, ogg, mp4 & webm)

What's your name?

Leave this blank if you'd like to publish your review anonymously.

(Optional)

Whats your email?

We need your email address to verify that your review is genuine

Please note that we may share your email with the company to verify your order.

Yodel 1 star review on 10th October 2025

Jessy Mathew

Yodel 1 star review on 13th September 2025

Uniquerecoveryfirm(AT)Gmail...com

Yodel 1 star review on 11th September 2025

317

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Absolutely Terrible never using again”

Helpful Report

Posted 1 month ago

“Oh my days, DO NOT USE IT! Horrible! I ordered something and guess what? It says "Oops, your order is unrecognisable"”

Helpful Report

Posted 1 month ago

“The driver simply doesn't come to your door and just update on the system "unable to deliver" Rubbish”

Helpful Report

Posted 1 month ago

“What a waste of time contacting customer service the service is appalling no update on my missing parcel what a bundling company 14 days and they still cannot tell me where my parcel is... DO NOT USE THIS COURIER”

Helpful Report

Posted 1 month ago

“For the last 3 days they have failed to even attempt to deliver, firstly tried to claim that I wasn't in but when I produced my ring camera footage of the time they claimed they quickly changed their story and promised to deliver the following day. 2 days later and still no delivery while my package is left sitting in their Cardiff delivery depot. DO NOT USE YODEL, ONLINE WEB CHAT CUSTOMER SERVICE IS A JOKE, THEY KEEP REPEATING THE SAME THING EACH DAY The only reason I'm giving 1 star is it won't let me do anything lower”

Helpful Report

Posted 1 month ago

“Wait in for my parcel tracked it all-day but was not delivered web chat a load of rubbish think the driver went home as the tracking information showed driver at the same address for hours”

Helpful Report

Posted 1 month ago

“I am absolutely disgusted with Yodel. They are the most dishonest and unreliable courier I’ve ever dealt with. I’ve had multiple parcels marked as “delivered” when nothing was delivered at all, and the so-called “proof photos” are completely fake — not even close to my address! This isn’t just incompetence anymore — it’s fraudulent and deceitful. Their customer service is a complete joke — no accountability, no help, just empty responses. Yodel has caused me endless frustration and financial loss, and I’ve had enough. Shame on this company for continuing to operate like this. People deserve honesty, not lies and fake delivery photos.”

Helpful Report

Posted 1 month ago

“twice i have had my delivery thrown over a 6ft fence, not even attemptted to be delivered to the door.”

Helpful Report

Posted 1 month ago

“In the last year I had a delivery according to lost at it’s distribution depot another delivered to an address that is not mine and subsequently lost and the latest is days late and tracking is unavailable!”

Helpful Report

Posted 1 month ago

“Yodel has had my parcel for 3 weeks and still not received, when tracked it hadnt moved from the 18th sept until the 4th oct then everyday from then it kept saying received into van...then they try saying attempted delivery which is a load of bull. If i knew yodel was going to be the courier of my parcel i would not of placed an order ,as this is not the first time ive experienced this with yodel. Very unreliable”

Helpful Report

Posted 1 month ago

“They frequently deliver packages late and their customer service does not help at all. Even today, I stayed all day at home just for the delivery but my package has not been delivered yet and it's over 2h past their delivery window. On their tracking I can see the driver hasn't moved for 3h now. The driver clearly decided to just stop working and not complete their delivery route. When this happened in the past they returned the package back to the depot so I'm certain they will do the same this time too. It's not a one time occurrence, it's a pattern. In the past they also delivered damaged items. I will be raising a complaint with the retailer about Yodel and I will continue doing so every time there is an issue with Yodel delivery. I just can't wait at home every day until Yodel is in the mood to deliver packages. I won't be home tomorrow when they will claim to deliver the item. I waited all day today already for them. There wouldn't be a need to write negative reviews or raise complaints if Yodel's customer service was helpful but they just say "wait" when I know the driver won't deliver the package. Just contact the driver, find out what's happening. If the driver is not moving, they're able to answer the phone. Honestly, most of their customer service people don't even fully read my messages and give out of context replies. I told them the driver missed the delivery window, they proceed with telling me that the item will be delivered within the deliver window. Yodel will most likely reply to this review asking me for delivery details so they can "investigate" . I provided tracking number with this review, they can investigate what has gone wrong if they really want to.”

Helpful Report

Posted 1 month ago

“Yodel service is so awful, I do not recommend them . Customer service is so poor and they can’t even refer you to speak to a customer service agent. Their chat web is unresponsive too”

Helpful Report

Posted 1 month ago

“Title: Extremely Poor Service – Avoid Yodel I had one of the worst delivery experiences with Yodel . I was expecting a parcel last week, but they claimed they couldn’t deliver due to the weather and rescheduled for Monday. Monday came and went with no delivery, no message, and no update. To make matters worse, I later discovered they had returned my parcel to the sender without leaving a note or attempting to contact me. There was no communication or effort to resolve the issue. This level of service is unacceptable. Yodel are unreliable and completely unfit for purpose. I would strongly advise others to avoid using them, as they are a waste of time and cause unnecessary frustration.”

Helpful Report

Posted 1 month ago

“I thought it was my bad luck but obviously some serious problems going on with yodel. Eventually the company ive ordered from are sending via DHL. Very strange. Out for delivery twice, never to actually arrive.”

Helpful Report

Posted 1 month ago

“Absolutely ridiculous. Guy pulled up in white van . Gave me two parcels and asked me to read the names & addresses on each parcel . He said is this your parcel . I said no another part of Widnes these need to be delivered too . He said well I don’t know where your parcel is . Left me in disbelief. I’ve tried tracking it just gives me a longer delivery date. Absolutely RUBBISH company. They are employing people who can’t read properly. I feel sorry for these drivers not from our country and are being exploited. I will never send anything by YODEL. I notice a lot of Vinted customers use Yodel. It will put me off purchasing from Vinted if they are delivery company.”

Helpful Report

Posted 1 month ago

“I’ve been sent a picture of where Yodel delivered my parcel to. I have no idea where it is, certainly not my address.”

Helpful Report

Posted 1 month ago

“i've recently had two parcels sent through Yodel. Both have yet to arrive though they have both been out for delivery twice. Both parcels were taken back to the depot within the time slot given to me for delivery. live chat gave me a scripted reply and said my parcels could arrive by 9pm. neither parcel did arrive. i've had one refuned by seller, waiting for another. why do businesses use this service? it will be bad for them in the long run.”

Helpful Report

Posted 1 month ago

“The app tells you delivery today and then half way through the day it gives you a time slot. You track it on the app and the van doesn’t move for 2 hours then it tells you it’s not working and use the web. You do it on the web and that says there is another issue. How companies can trust these is beyond me.”

Helpful Report

Posted 1 month ago

“I have never had a delivery from YODEL in a reasonable time the last 3 delivery,s by them the items have been with them 5 or 6 days at depot WHY . Vendors on eBay tend to use them I can only assume that the price is less than other couriers. But in the long term business might drop for them for SLOW delivery”

Helpful Report

Posted 1 month ago

“Liars! "we attempted to deliver, but you weren't home" (or wording to the effect of). We were in on both occasions, taking time out of our lives for the two hour window and no courier ever came. No wonder the rating is 1.1 out of 5. How is this company still trading?”

Helpful Report

Posted 1 month ago

Yodel is rated 1.1 based on 6,723 reviews