Yodel Reviews

Name: Yodel
Address: -, - -, Liverpool
Rating: 1.09

1.1 Rating 6,723 Reviews

2 %

of reviewers recommend Yodel

Company Reviews

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Metrics

1.1

Based on 6,723 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Over 7 Days
On-time Delivery	Greater than 6%
Accurate And Undamaged Orders	Greater than 76%
Customer Service
Communication Channels	Live Chat, Email, Telephone
Queries Resolved In	Under An Hour
Customer Service	1.1 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

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Yodel 1 star review on 10th October 2025

Jessy Mathew

Yodel 1 star review on 13th September 2025

Uniquerecoveryfirm(AT)Gmail...com

Yodel 1 star review on 11th September 2025

317

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“If you want a company that misses delivery times and dates every time? If you want a company that promises a delivery time and then fails to meet it? If you want a company that expects you to wait in until 9pm every day for a delivery? If you want a company that it is impossible to speak to a person, or chase a missing delivery? If you want a company that has a tracking system that does not work? If you want a company that has zero customer service? If you answer yes to all these questions then Yodel is the company for you!!! Shocking!”

Helpful Report

Posted 1 month ago

“Just to make things a little bit more interesting, thier live chat never seems to work.”

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Posted 1 month ago

“The scenario is as follows: this has happened twice, with two different parcels. First, your parcel is delayed. Then, when you contact them, they assure you it will arrive shortly. After several days, you contact them again, and they open an investigation. Eventually, they inform you that your parcel cannot be located — and suddenly, you find out it has been sent back to the sender. You need pills to deal with them”

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Posted 1 month ago

“Where do all the parcels go that aren't delivered? Are they kept by Yodel? They must be stacking up quite a few. My parcel hasn't arrived as yet, even though the app states that three attempts to deliver have now been made, and cards left. This info is completely false, however, as I was at home during the times the alleged attempted deliveries were made and no cards were left. Attempts at rectifiying the matter through Live Chat on the app was fruitless clearly. It took ages to get on to the Chat then it replied with a load of pre-written excuses and apologies. The last piece of advice was to contact the person who sent the parcel. They aren't the problem. Yodel is the problem. I doubt this parcel will ever arrive. I will attempt a refund from the seller who sent it, advise them never to use Yodel again. Yodel will keep the parcel, I expect and sell it on? Who knows? Someone out there is rolling in other people's parcels and having a great laugh. Theives.”

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Posted 1 month ago

“Just saying we have got your parcel with no updates!”

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Posted 1 month ago

“My parcel did not arrive. YODEL said they lost it during delivery. No apology or offer of refund. WORST couriers in UK.”

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Posted 1 month ago

“The air fryer arrived broken, even though it was well wrapped with bubble wrap. The Yodel delivery driver literally threw the package at the door instead of placing it down carefully. Really poor handling, they clearly don’t care.”

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Posted 1 month ago

“Liars! Never deliver on time! Also my Virgin Media equipment return seems not to have arrived at the Virgin returns depot. Virgin are now warning me of a possible £268 fee. Don’t use this company”

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Posted 1 month ago

“Well if I could I wouldn't give any stars, I can honestly say I've never had a good experience with yodel unfortunately had 2 deliveries by them this month, first one took ages had to complain they had my parcel for 8 days before I got it and today waited for parcel was out for delivery but now its not, I wish sellers on amazon and other sites would state who is going to delivery your items because I would chose to order with someone who didn't use yodel absolutely a shambles of a delivery company”

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Posted 1 month ago

“Absolutely useless. No parcel, no tracking update, and the ‘help’ centre just keeps saying it’s on its way. Save yourself massive headaches and just pay the extra couple of £ and go with a reputable company like Royal Mail, DPD etc.”

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Posted 1 month ago

“I honestly would give this company a zero star rating if it was possible they are useless. They never deliver on time, always delays or late, never contact you and then they lie to say you were in where there was someone at the property all day and non one arrive at all. They are not to be trusted, why any company would use them is beyond me.”

Helpful Report

Posted 1 month ago

“Useless company. Told next day delivery and 3 day later still nothing. Get given a 2hr time slot just for the delivery van as shown on provided map to sit outside inpost shop for up to 2hrs and fail to deliver package. DON’T USE THIS DELIVERY SERVICE IF POSSIBLE”

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Posted 1 month ago

“You are a terrible company,,you cannot even deliver even with the right address with these 3 words!!!! you need to teach your drivers the old way of using a bloody map ! outrageous. Three times you have said that the parcel is on its way and yet again nothing, avoid this company at all costs.”

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Posted 1 month ago

“Incompetent shipping company, can't be trusted with any parcels whatsoever and can't even own up to their own issues. Avoid them like the plague!!!!”

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Posted 1 month ago

“My parcel went missing, the driver dropped my package in a public passage and claimed my package was delivered to a safe place. I made complaint, I was told to revert to the store, the store said they can’t refund that my package as been delivered.”

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Posted 1 month ago

“Having the worst experience with a parcel this company is allowing to sit in their Mitcham depot instead of doing their job and delivering it. Offering no solution such as allowing collection or redirecting. AVOID. Will never use Inpost/yodel again.”

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Posted 1 month ago

“Same complaints as other reviews. No show, Dishonest drivers, painfully slow deliver and inaccurate tracking. AVOID!!!”

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Posted 1 month ago

“My parcel was never delivered to me !! Waited in all day and then I checked the yodel app to see a message saying it was delivered and a blurry picture of a parcel outside someone's door as it certainly wasn't my door !! Suspicious how there was no picture of a door number isn't it ???? And surprisingly if it was left somewhere nobody came with it. This is not the first time a parcel of mine has gone missing with yodel. I wonder if they do background checks on the delivery drivers??? I'll never see that parcel now thanks to this appalling company. I'm really holding back on what I Really think of the person who handled my parcel you ....”

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Posted 2 months ago

“Poor delivery service, no honest appointments, late delivery, and no communication with customers. I do not advise anyone to send through this company.”

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Posted 2 months ago

“Useless awful Company been waiting for a delivery Scheduled yesterday between 19.00 - 21.00 Hrs it never came the the tracking showed the delivery driver 9 stops away then showed it going to what I can only think was its depot ! No notification no call no email nothing ! It now says being delivered today after I contacted the live chat but I don’t think it will be How can this company still be existing when I read the comments of the complaints Appalling awful useless company!”

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Posted 2 months ago

Yodel is rated 1.1 based on 6,723 reviews