Yodel Reviews

Name: Yodel
Address: -, - -, Liverpool
Rating: 1.10

1.1 Rating 6,312 Reviews

2 %

of reviewers recommend Yodel

Company Reviews

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Metrics

1.1

Based on 6,312 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Over 7 Days
On-time Delivery	Greater than 6%
Accurate And Undamaged Orders	Greater than 75%
Customer Service
Communication Channels	Live Chat, Email, Telephone
Queries Resolved In	Under An Hour
Customer Service	1.1 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

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Anonymous

Dave Wood

Laura

314

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“The package is marked as delivered but I have not received it and I have been at home all day.The photo on the app shows a random piece of wood not a parcel in sight.Absolutely useless I spoke to an agent on live chat who said they will look into it. I would not recommend anyone using Yodel”

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Posted 2 months ago

“Sort yourselves out Yodel!! You have a parcel of mine and there is no way of finding out where it is. Customer service robot just says it’s been returned to sender with no reason given. Why are company’s using this delivery firm?!!….”

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Posted 2 months ago

“Awful, always an issue with them. Unfortunately i dont choose them, they are assigned to me.”

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Posted 2 months ago

“Shocking, twice now the driver has let me down saying they need more delivery information, then saying they tried to deliver it even though they apparently needed more delivery information 🤔 they didn't even come near the house, I followed them on the tracking map, my house is easy to find, the driver just can't be bothered, and disgusting customer service on the chat too, I hope to never have to deal with Yodel again.”

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Posted 2 months ago

“I wish, I could give zero stars. My parcel was due for delivery on Saturday. However, the driver couldn’t find my home and asked for me to contact yodel. After contacting customer service, they asked me to add in my What3words location, which I added. I also included extra directions in the special instructions box. My package was then due for delivery on Monday. Once again, the driver could not find my home. I contacted customer service again about possibly getting it delivered to a Yodel store, which happens to be my Spar next door. However, I was advised that another team would investigate, and I should wait 24 hours. It was then due for delivery on Tuesday. But yet again, with the what3words and special instructions. I received another notification that they need some more information about my address. Which I assume is that the driver could not find my home. The options to change the delivery address, etc., were not available to me and The only option available is to pick it up at the depot. The nearest depot to me is about 2 hours away! I then contact their customer service again and they sent an email saying the parcel would get delivered at the next working day. Well it got to Friday and I found out that my package had been sent back to Shein. They are the worst delivery company ever!”

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Posted 2 months ago

“After redirecting my parcel to a local store, because I knew I would be out and getting a confirmation email that I had done this, there was no more communication. No notification to say it was there, so no code to pick it up, four days of this: tracking kept saying it was still with the sender, then tonight tracking says I failed to collect it so it's going to be returned. Cant seem to contact them either due to their stupid Ai set up.”

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Posted 2 months ago

“I have been reading these poor reviews with mounting horror. However I speak as I find and my Vinted parcel ordered 4 days ago arrived this morning with no issues. So here in Peterborough a happy bunny. The lady driver was polite and cheerful so a great experience.”

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Posted 2 months ago

“Yodel has got to be the worst delivery company going !!! Still waiting a week later for my parcel. Their live chat team lie to you making promises on how the delivery is being made that day and making up lies about how they are still waiting for the parcel to be delivered to them when they’ve actually had it the whole time, I’m so glad you can download the transcript from the live conversations I have been sending them all to Shien hoping they don’t use this company again in future. They keep you waiting on the phone for over an hour and still don’t help you, I can see why the wait to talk to someone is so long with the amount of complaint’s they must get. How they are still running a business is beyond me.”

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Posted 2 months ago

“Terrible business. I wish it went under in 2024 like was on the horizon.”

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Posted 2 months ago

“Sent a parcel marked fragile (several times) it arrived at customer smashed as I believe your driver dropped it into a re cycling bin at customers address NOT HAPPY 🤨”

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Posted 2 months ago

“the absolutely worst company ever do not use this !!!”

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Posted 2 months ago

“Yodel sent me a email saying my parcel was delivered today and it's not true my package is worth more than £100 from Shein and never arrived I been at home all day🤬 i need those things because im going on holiday.. i want my package back I am fuming 😤”

Helpful Report

Posted 2 months ago

“They don't tell you of they have an issue finding your address, you only find out through the parcels journey after it doesn'tshow up. They say update preferences but they ignore them. They say get in touch but no one answers the live chat or phone. The email address given for complaints doesn't take complaints and directs you back to the live chat option.”

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Posted 2 months ago

“Very bad company”

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Posted 2 months ago

“Rubbish, they should shut down their business.”

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Posted 2 months ago

“Such a silly delivery service, why email saying you will deliver on a Thursday then say Wednesday morning you will deliver on Wednesday between 1400-1600 making wait between that time so I can be there to collect. Tracked it the whole time, showed you were on my road then at 1700 go back to we have your package. Very dodgy and terrible service, I think the drivers or company are trying to get some bonuses.”

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Posted 2 months ago

“Delivery was not even attempted, they sent it to a depot in London instead of staffordshire and then couldn't work out how to fix it.”

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Posted 2 months ago

“If I could give u a zero i would with this stupid company”

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Posted 3 months ago

“You consistently lied for 3 days. Delivery has still not happened despite promises. Hard to imagine how any outfit could be worse.”

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Posted 3 months ago

“Liars so so awful”

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Posted 3 months ago

Yodel is rated 1.1 based on 6,312 reviews