“I asked the delivery driver to bring the parcel to the back door instead of the front door because it was too heavy for me to carry through to the kitchen (I am disabled). The driver refused to being round to the back of the house. Gave me a load of verbal abuse, put the parcel back in the van and drove off. I have phoned to complain and apparently the driver has put ‘customer refused to accept’ order. They claimed that they couldn’t contact the driver to bring it straight back which I don’t believe for a second. This was on the Saturday. I now have to take a day off work for the parcel to be redelivered on Monday. Absolutely disgusted with this company and judging by the number of bad reviews on here so are a lot of other people.”
“Yodel failed to deliver my parcel, lied about making an attempt, and have now "lost it" (I assume deliberately after I made a complaint about the driver). Absolutely the shittest company I have ever had the displeasure of dealing with. I wish I had had a choice in the courier that was used.”
“Yodel were given a week to deliver a next day service. No communication. When the supplier contacted them the following week. They had no luck. Trying to escalate this issue was useless. The bots are useless. Never again”
“No contact to say parcel out for delivery. Then had msg to say parcel delivered. I had been in and close to front door when they said they'd delivered. Nobody knocked or rang bell. Said it was left in safe space. Checked all around ..nothing. Rang Entertainer who I'd ordered from. Said they'd look into it. Then sent me email telling me to download app to track parcel. Duly did that and checked photo . Absolutely not my house!!
Second time Yodel has done this n no idea where my parcel is. Absolutely useless company. Used to be good n had same driver regular never a problem but now dreadful. Don't use them”
“They take photos of parcels that they do not deliver. very useless indeed. even with collection points, they give collection codes when the parcel is not even at the collection point. very very very extremely useless courier.”
“Will not be using Yodal ever again! Showed delivered at shop, went to collect, no sign of it, barcode scanner didn't work, so I was told. Looks like the delivery woman, thought she just take photo of it on counter and then leave shop with it, never to be seen again, bloody thief!😡”
“Yodel claimed to have attempted delivery last Friday. They did not. People in the house and ring doorbell evidence shows no Yodel. Tried every day since to get this parcel. Told the same mantra every single time. Shocking.”
“Yodel said they could not find my house. My house is on a street in the middle of a city. They asked me to name any landmarks nearby. A delivery company! A total joke. The chat "help" said that them not being able to find my address counts as one of my delivery attempts!!
We paid for named day delivery!”
“Title: Second Parcel Stolen – Courier Ignored Delivery Instructions Again
This is the second time my parcel has been stolen after being left in the lobby by Yodel.
I clearly stated in the delivery instructions that couriers must not leave parcels in the lobby area, as it is not a secure delivery point. Despite this, the driver ignored the instructions again and left my parcel unattended in a communal area, where it was taken.
It is unacceptable for couriers to ignore security guidance and put customers’ property at risk. As a visually impaired and registered blind resident, I rely on responsible deliveries being made securely — not abandoned in public areas.
Yodel needs to take this issue seriously, retrain drivers, and ensure parcels are handed to residents or concierge only. Customers deserve better protection and respect for their delivery instructions.”
“Friend walked past the driver who was delivering packages and had my package and didn’t even bother to leave it in my mail box or come up and leave it on the doorstep as told but instead they just sent me a email saying the will re deliver it”
“I'm still waiting for my parcel 5 days now can not find address every other parcel co delivers to the house ? Message reads recipient changed delivery address not me ?”
“Ordered 2 bags of compost on the 4th October. Courier received the parcel on the 5th. Delivery date was between 9th -15th. Problem with delivery.will be delivered by 21st. Got a message on the 21st. Delivery by the end of the week. Is anyone going to compensate me for the plants that have not made it? Great job Yodel.”
“Parcel delivered four days late. Status of parcel changed several times a day varying from failed delivery, put for delivery, returned to sender, we have it ( all on the same day) used 'chat' function on website each day, promised the world. We will escalate investigation etc. You will receive a reply from our team in 24 hours. Absolutely awful service.”
“Do not recommend this courier. After 5 days writing and calling still not received my parcel. Customer Care not helpful, no one knows what's going on. Very bad service!”
“Can I give them 0 stars? 4 days of blatant lies. Trying to blame the company I purchased from, telling me ‘it’s with the driver and will definitely be delivered today’. 4 days of family staying home waiting for the parcel that is ‘definitely being delivered today’ and still nothing. Absolutely shocking company I will never again buy from any company who use Yodel for delivery”
“I was twice told that attempts to deliver my ebay parcel had been made. These were lies as I was in on both occasions.
The parcel was left on my doorstep despite a request that it be put in my safe place. The parcel had been torn open and most of the contents were missing so I contacted their complaints department by email. They refused to accept responsibility for the loss of the items and i had to buy replacements due to needing the items missing to service my campervan. They could not have cared less about my problems and refused to acknowledge any fault at all on their behalf.
AVOID YODEL AT ALL COST. They shirk their responsibility entirely.”
“If I could give zero I would constantly just leave packages at wrong address even with instructions to leave in a safe place they leave in full view of busy road and often at wrong building”
