Yodel Reviews

Name: Yodel
Address: -, - -, Liverpool
Rating: 1.09

1.1 Rating 6,723 Reviews

2 %

of reviewers recommend Yodel

Company Reviews

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Metrics

1.1

Based on 6,723 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Over 7 Days
On-time Delivery	Greater than 6%
Accurate And Undamaged Orders	Greater than 76%
Customer Service
Communication Channels	Live Chat, Email, Telephone
Queries Resolved In	Under An Hour
Customer Service	1.1 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

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Yodel 1 star review on 10th October 2025

Jessy Mathew

Yodel 1 star review on 13th September 2025

Uniquerecoveryfirm(AT)Gmail...com

Yodel 1 star review on 11th September 2025

317

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Had my parcel a week not even attempted delivery . Told lies about trying to deliver then unable to find address I live off a main road . Just poor service and customer service”

Helpful Report

Posted 2 months ago

“as PER USUAL yodel FAILED to deliver my parcel, I was advised that delivery would be between 15:20 and 17:20, Yodel tracking website at 17:30 showed that the driver had 19 deliveries before me, I followed the driver for 3 hours and the deliveries were down to 9 before me at 22:15 when tracking stopped, it was if the delivery person was walking!!!!!, at lease 15 minutes between deliveries within a 1/4 mile zone. either the driver was walking or had NO IDEA on how deliveries should be made. DISGRACEFUL SERVICE.”

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Posted 2 months ago

“This is the worst delivery service ever, I don’t understand how some amazon items use these lot. They are always late and add another 5 days after your due delivery, customer service is awful and don’t give you a single solution nor update. My family and friends have all had issues with this service so AVOID at all costs.”

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Posted 2 months ago

“Iv been receiving parcel. I buy stock from Ebay alot. DPD Royal Mail And a few others Absolute taken p!ss with the orders to come. And also had to go and pick it up from a collection point! Rather than deliver it to my house!”

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Posted 2 months ago

“Absolutely horrendous. Failed me, 4 times in a row. Delivered none of my orders. No updates. Still waiting on my 4th one. I've had to call the brands that I ordered from a refund. At this rate, yodel should not exist. You've got paid for a service, it's your responsibility to carry it out. Ridiculous. Picture provided, it's been like this, the past two days. With no update, when it was meant to be delivered two days ago”

Yodel 1 star review on 24th September 2025

Helpful Report

Posted 2 months ago

“Waited in all day for a parcel only to have the delivery driver turn up and drive off. Support said that he'd tried to deliver but no one was home. I was watching him and waiting for him to knock on the door. He didn't attempt to deliver anything. Support just said for me to wait for the next delivery slot (Who knows when that will be, they never said), and sorry for the inconvenience. Lazy delivery driver, and help from support is non existent. I will avoid any company that uses Yodel from now on.”

Helpful Report

Posted 2 months ago

“I dropped off several parcels at my local drop off point seven days ago, Yodel have still not collected them from the shop + my local shops have so many parcels uncollected by Yodel that they have had to stop accepting them, Live chat just fob you off, Totally useless.”

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Posted 2 months ago

“huge dodgy delivery company never ever again”

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Posted 2 months ago

“Said my item had been delivered, I was home when they said it was delivered, the delivery photo was a black screen”

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Posted 2 months ago

“absolutely rubbish delivery.”

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Posted 2 months ago

“Failed to deliver on 4 different dates (still not delivered), tracking is abysmal showing little to no movement and not where it shows to be. At 6pm I was supposedly the next stop but never appeared, was still the next stop hours later but driver had left the area (according to tracking).”

Helpful Report

Posted 2 months ago

“Useless, the tracking website says "Left in front porch" - I don't have a front porch, just the front door on the side of the road, no sign of a parcel outside. Either it has been stolen or the blind driver left it at some other address. There doesn't seem to be a photo so I can't even post a picture on my local Facebook asking if anyone recognises the "front porch".”

Helpful Report

Posted 2 months ago

“Parcel send back to sender without warning a day after requesting to sent it to a locker. I don't even know if they even tried to deliver it to the locker to begin with. What a joke.”

Helpful Report

Posted 2 months ago

“Useless service. Tracking on my parcel stalled last Thursday night (18th Sept) and it is now 23rd. I went in person to the delivery hub where the parcel was stalled (Huyton) but they advised that parcels for my postcode should come through Warrington and blamed the merger with the new company’In Post’. They told me that the parcel had been scanned out of Huyton and sent to Warrington on 19th but there was no corresponding inward scan at Warrington. They further advised that Warrington was ‘inundated’. I then went in person to the Warrington hub and (guess what) they told me it was still at Huyton. When I challenged them further they conceded that, due to the backlog,it was still probably in the back of a trailer with thousands of other parcels waiting to be off loaded. This parcel has now taken longer to cover the last 12 miles than it took to come to the UK from China having been made to order. The on-line and telephone communication options are a joke and the in-person customer facing operations are no better. I had placed two separate orders and both were dispatched from China using different carriers on the same day. I received the other order (via Orange Connex and Royal Mail) over a week ago so the moral of the story is never use Yodel/In Post.”

Helpful Report

Posted 2 months ago

“What went wrong? Everything!!! My parcel was delivered to the wrong address. Customer service is absolutely useless, they do nothing but sending automated apology messages then cut the chat, like talking to the wall.”

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Posted 2 months ago

“Joke of a company ! If you want a load of grief get your parcel sent by them !! Lost parcels ,useless app ,webchat might as well talk to yourself ! Zero customer service !!”

Helpful Report

Posted 2 months ago

“I have been waiting for parcel from 2 pm until now 8 pm. Delivery slot was between 14.46 and 16.45 hours. Contact yodel around 17 .30 and was reassured it will be delivered today. Now nolonger coming as per tracking Question- Why do drivers hoard lots of parcels that in the end fail to deliver. It's not like I have nothing else to do than to wait all hours for a parcel.”

Helpful Report

Posted 2 months ago

“Yodel are the worst delivery company, while customer service try their best to apologise, the drivers are consistently lying stating they ‘tried’ to deliver but were unable to..to a 24/7 site! No attempts made at all and my parcel is currently 3 days late and counting!”

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Posted 2 months ago

“The worst of the worst .Last 2 episodes of incompetence and negligence were leaving items in a neighbours hedge and leaving on a step in a busy street. They are not fit for purpose”

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Posted 2 months ago

“Delivery was originally 16 /17th Sept when this didnt arrive , i contacted yodel who gave me a new delivery date of the 18th Sept when that didnt arrive they gave me another date of the 20th Sept that also didnt get delivered , so its getting delivered today 22nd Sept not holding up much hope of this taking place BTW . however i did contact Yodel to express my concerns over the bad experience thay asked me to contact the sender of the item for any further updates . below is a copy of the reply sent by Yodel Greetings of the Day. Please accept our apologies for being without the parcel. We are reaching out regarding the feedback provided by the service centre. Following the investigation, the depot has confirmed that due to a high volume of parcels in your area, the courier is actively working to resolve the issue as soon as possible. We kindly ask for your patience as they clear the backlog, and your parcels will be delivered shortly. If you require any further updates, please contact the sender for assistance. Kindly note this email is for notification purposes only. Please do not reply to this email as it is not monitored for any inbound correspondence. Kind regards, Kartik Yodel Customer Service Team Yodel Delivery Network Limited, Skyways Hub, Speke Road, Speke, Liverpool, L701AB”

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Posted 2 months ago

Yodel is rated 1.1 based on 6,723 reviews