Yodel Reviews

Name: Yodel
Address: -, - -, Liverpool
Rating: 1.09

1.1 Rating 7,016 Reviews

2 %

of reviewers recommend Yodel

Company Reviews

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Metrics

1.1

Based on 7,016 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Over 7 Days
On-time Delivery	Greater than 13%
Accurate And Undamaged Orders	Greater than 72%
Customer Service
Communication Channels	Email, Live Chat, Telephone
Queries Resolved In	Over A Week
Customer Service	1.2 out of 5

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Yodel 1 star review on 6th December 2025

Seán Gannon

Yodel 1 star review on 10th October 2025

Jessy Mathew

Yodel 1 star review on 13th September 2025

Uniquerecoveryfirm(AT)Gmail...com

Yodel 1 star review on 11th September 2025

318

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“I sincerely appreciate Mrs. Zamora Lisette for her dependable support. She resolved my withdrawal issue promptly and ensured the entire process was smooth and stress-free.”

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Posted 1 month ago

“Don’t ask. Held my parcel for days, it was a present for my son and it missed his birthday. Staff on their helpline fobbed me off with false information about delivery dates. 3 times. Awful Company”

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Posted 1 month ago

“BEYOND PATHETIC!!!!!!!!!!! I have never experienced anything like this delivery company! Apparently they can’t find my address no other company has had this issue? They then told me it would be delivered the next day great 👍🏼 they never did!😡wasted a lovely sunny Saturday for my item NOT To be delivered!!! Two weeks later 20-30 minutes each day contacting them and still nothing!!! They don’t even know where my parcel is or if I’m ever going to receive it!!! THIS IS BEYOND PATHETIC!!!”

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Posted 1 month ago

“Very bad service I didn't receive my parcel till now but they sent a photo of mail slot with a parcel although the the parcel is very big it will never go through this slot It was a fake delivery”

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Posted 1 month ago

“Late delivery with absolutely no way to contact them to ask what's going on. Getting in contact with their customer service "team" is a nightmare once you realise it's all AI slop that just spits the same no-helpful phrases at you constantly.”

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Posted 1 month ago

“Havent got a clue where my parcel is. Was supposed to be out for delivery and then isn't. Can't get in contact with anyone . Phone or live chat. Its a complete nightmare”

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Posted 1 month ago

“A retail order that should have arrived yesterday but as I expected it didn't turn up. Went on the app as the tracking suggested put details in and response was no tracking found because it wasn't a yodel order so why advise this in the tracking section. No updates until this afternoon to advise its due between 15.40 and 17.40. I've had issues with yodel before. They need to know when a bad job is done just give up and maybr sell up. Their a waste of time. One star is too much for them so I give minus stars”

Helpful Report

Posted 1 month ago

“Very bad service as ever”

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Posted 1 month ago

“I hate Yodel with a passion. The parcel was sent to me, I requested it to be sent to an in post. Confirmation given with delivery window. During that window Yodel sent an email saying they could not deliver. No reason given, sending back to supplier. This was the second attempt. The parcel had been returned previously to sender as I requested the parcel to be sent to one of their drop off points. I was told to wait for an email which will have a code. Email never rdcieved found out later that the item was returned. They are a joke and dont care about customer care.”

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Posted 1 month ago

“Absolutely unacceptable service from Yodel. I was expecting a parcel today, only to be told there was an “attempted delivery” because the driver supposedly couldn’t find my address. Strange, considering the house has been in the exact same place for 7 years and every other courier seems perfectly capable of finding it. It honestly feels like no proper delivery attempt was made at all. I now have to hope tomorrow’s attempt is handled by someone who can actually locate an address and do their job properly.”

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Posted 1 month ago

“The driver either can't understand English or just doesn't care, I left specific instructions to leave my parcel at the rear door,where was it left? on the front doorstep in plain view, absolute rubbish”

Helpful Report

Posted 1 month ago

“If I could put zero I would! Worst courier ever, can't understand why companies use them!! Told parcel was being delivered Thursday 14th May, never received. Trued calling ,automated chat which said need more info onaddress then cut me off!!! Called Dunelm, who said give them another 24hrs. Then got email today to say being delivered between 4.30 and 6.30. Surprise! No delivery. when you look on tracking its not even out for delivery!!wish someone from top level yodel addressed the issues @@@!”

Helpful Report

Posted 2 months ago

“Absolute rubbish couriers they give you tracking then just don’t deliver they say they tried but were nowhere near us at all I was checking their progress- you can’t speak to a person to try and help they should not be allowed to get away with this”

Helpful Report

Posted 2 months ago

“Advised after changing time slots all day that my parcel had been delivered through my letterbox . Odd as the parcel I was expecting was a large box of dog food not able to go through letterbox. I received someone else’s packet.the adddress was not even close. I told Yodel and got sent round in a loop all morning. No attempt to resolve , they kept insisting I had received the parcel even when I sent them the evidence that what I had received was not mine. My dogs food is still missing and no one came to the the other persons packet meaning they are without what they ordered. I assume the box has been misappropriated . It was perishable. I am beyond annoyed.”

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Posted 2 months ago

“Delivery dates constantly missed I would never use them to send anything.”

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Posted 2 months ago

“This delivery company must be blocked 🚫 completely and the very sick delivery person dropped the item again in unsafe area.”

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Posted 2 months ago

“Parcel dumped on the doorstep and bell rung and walked away. If we had been out it might have been stolen.”

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Posted 2 months ago

“Scum company, useless app, 0 customer service, lazy drivers”

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Posted 2 months ago

“I witnessed/ have on film via cctv camera, a yodel delivery “ person” walk up to our five bar gate, ignoring the bright red postbox clearly marked, post and parcel’s below, and drop a small box in a puddle the other side of our gate, then walk off!!! I had been waiting for delivery of this particular package for over 1 month….! I immediately reached out to Yodel website to log a complaint, I phoned the number which said “ contact us” to reach a bot, who asked for a yodel number I did not have, so was unable to enter it, the bot then terminated the call. I tried “chat”… this also failed, with automated message to contact via their website!!! This is not the first time I have received appalling service from Yodel, …. The person who delivered my parcel by deliberately dropping it in a puddle, is to my mind a moron, a cretin, a waste of space, a jobs worth. Yodel , you suck big time!!!😡😡😡”

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Posted 2 months ago

“Received delivery window — waited inside then received email from yodel saying we’ve delivered to your neighbour no.14?? Zero proof of delivery provided — clearly this driver stole my delivery. Unbelievable. I have ring doorbell which shows no delivery driver attempting to my address for a start, and when I went to no.14 straight after the email they had not had any delivery, and there was no photo from yodel driver to show the house it was delivered to. Absolute scam avoid at all costs.”

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Posted 2 months ago

Yodel is rated 1.1 based on 7,016 reviews