Yodel Reviews

Name: Yodel
Address: -, - -, Liverpool
Rating: 1.09

1.1 Rating 7,026 Reviews

2 %

of reviewers recommend Yodel

Company Reviews

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Metrics

1.1

Based on 7,026 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Within 5 Days
Accurate And Undamaged Orders	Greater than 71%
Customer Service
Communication Channels	Telephone, Live Chat, Email
Queries Resolved In	Over A Week

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Yodel 1 star review on 6th December 2025

Seán Gannon

Yodel 1 star review on 10th October 2025

Jessy Mathew

Yodel 1 star review on 13th September 2025

Uniquerecoveryfirm(AT)Gmail...com

Yodel 1 star review on 11th September 2025

318

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“very irresponsible courier in Portsmouth I live on the second floor, and the package was very expensive. Someone rang the intercom and said - parcel. I waited and waited, but no one was there. I went downstairs to the building, and the package was lying on the stairs at the bottom. THIS IS NOT NORMAL! DO NOT LEAVE PARCELS UNATTENDED! YOU HAVE THE ADDRESS - GET TO THE DOOR AND LEAVE THE PACKAGE AT THE ADDRESS PROVIDED. THE COURIER ARRIVED AT PO1 4DA AT ABOUT 1:31 PM”

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Posted 4 months ago

“truely unprofessional deliverries thrownig parcel in back garden one would think drivers had a common sense of decency but do not have that”

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Posted 4 months ago

“Absolutely shocking not only did i not receive my parcel it appears to have been stolen by the courier! . I would suggest if you are online shopping and they use this company shop somewhere else if they can not off an alternative delivery service. If you live in the Blackpool area and Yodal is set to deliver becareful because at least one of the drivers are a theif . It shouldn't even have 1 star its ashame there isnt -1”

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Posted 4 months ago

“What is wrong with them? Why are they still leaving parcels on doorsteps and not even ringing the doorbell?”

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Posted 4 months ago

“Shocking delivery service. From now on any vendor that uses Yodel will not get my custom.”

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Posted 4 months ago

“Parcel delivered to house half a mile away. They're improving the last time it was three miles away.”

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Posted 4 months ago

“Parcel due today june6th! It is now 17.30pm ,no update on tracking since 07.22am!😡 Dreadful service,not amused wasted a whole day waiting in”

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Posted 4 months ago

“It is hard to give this even 1 star, because the delivery is aimed at you missing it. It offers services which ONLY allow delivery to your hand. You cannot pick it up anywhere even if it is quite cheap things that fit through letter box. 3 misses and you drive across the country to collect it, if the parcel has not been stolen or vanished.”

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Posted 4 months ago

“As per usual yodel driver didn't turn up and then said they missed me - an utter lie - i was tracking on line and was "next" for about 2hrs but the driver never got any closer. I am gettingto the stage whn if I know the company I am buying from use Yodel then they are not getting my custom”

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Posted 4 months ago

“never recived my parcel got fobbed off all the time ....????”

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Posted 4 months ago

“I sincerely appreciate Mrs. Zamora Lisette for her dependable support. She resolved my withdrawal issue promptly and ensured the entire process was smooth and stress-free.”

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Posted 4 months ago

“Don’t ask. Held my parcel for days, it was a present for my son and it missed his birthday. Staff on their helpline fobbed me off with false information about delivery dates. 3 times. Awful Company”

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Posted 4 months ago

“BEYOND PATHETIC!!!!!!!!!!! I have never experienced anything like this delivery company! Apparently they can’t find my address no other company has had this issue? They then told me it would be delivered the next day great 👍🏼 they never did!😡wasted a lovely sunny Saturday for my item NOT To be delivered!!! Two weeks later 20-30 minutes each day contacting them and still nothing!!! They don’t even know where my parcel is or if I’m ever going to receive it!!! THIS IS BEYOND PATHETIC!!!”

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Posted 4 months ago

“Very bad service I didn't receive my parcel till now but they sent a photo of mail slot with a parcel although the the parcel is very big it will never go through this slot It was a fake delivery”

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Posted 4 months ago

“Late delivery with absolutely no way to contact them to ask what's going on. Getting in contact with their customer service "team" is a nightmare once you realise it's all AI slop that just spits the same no-helpful phrases at you constantly.”

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Posted 4 months ago

“Havent got a clue where my parcel is. Was supposed to be out for delivery and then isn't. Can't get in contact with anyone . Phone or live chat. Its a complete nightmare”

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Posted 4 months ago

“A retail order that should have arrived yesterday but as I expected it didn't turn up. Went on the app as the tracking suggested put details in and response was no tracking found because it wasn't a yodel order so why advise this in the tracking section. No updates until this afternoon to advise its due between 15.40 and 17.40. I've had issues with yodel before. They need to know when a bad job is done just give up and maybr sell up. Their a waste of time. One star is too much for them so I give minus stars”

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Posted 4 months ago

“Very bad service as ever”

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Posted 4 months ago

“I hate Yodel with a passion. The parcel was sent to me, I requested it to be sent to an in post. Confirmation given with delivery window. During that window Yodel sent an email saying they could not deliver. No reason given, sending back to supplier. This was the second attempt. The parcel had been returned previously to sender as I requested the parcel to be sent to one of their drop off points. I was told to wait for an email which will have a code. Email never rdcieved found out later that the item was returned. They are a joke and dont care about customer care.”

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Posted 4 months ago

“Absolutely unacceptable service from Yodel. I was expecting a parcel today, only to be told there was an “attempted delivery” because the driver supposedly couldn’t find my address. Strange, considering the house has been in the exact same place for 7 years and every other courier seems perfectly capable of finding it. It honestly feels like no proper delivery attempt was made at all. I now have to hope tomorrow’s attempt is handled by someone who can actually locate an address and do their job properly.”

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Posted 4 months ago

Yodel is rated 1.1 based on 7,026 reviews