Yodel Reviews

Name: Yodel
Address: -, - -, Liverpool
Rating: 1.09

1.1 Rating 6,723 Reviews

2 %

of reviewers recommend Yodel

Company Reviews

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Metrics

1.1

Based on 6,723 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Over 7 Days
On-time Delivery	Greater than 6%
Accurate And Undamaged Orders	Greater than 76%
Customer Service
Communication Channels	Live Chat, Email, Telephone
Queries Resolved In	Under An Hour
Customer Service	1.1 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

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Yodel 1 star review on 10th October 2025

Jessy Mathew

Yodel 1 star review on 13th September 2025

Uniquerecoveryfirm(AT)Gmail...com

Yodel 1 star review on 11th September 2025

317

Anonymous

Anonymous // 01/01/2019

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“Insisted they delivered to my brown door. I have a solver door. I spoke to them but they would not listen. Useless Terrible”

Helpful Report

Posted 1 week ago

“Yodel delivered a large LG TV I sold on Vinted and dented it due to careless handling. The box I used was a purpose-made heavy-duty TV box with padding on all sides. It had built-in carry handles clearly meant for a two-person lift. Yodel had the parcel’s exact weight and dimensions before collection, yet still sent a single driver. The TV was fully working and photographed in perfect condition before shipping. Inside the box, it was padded and immobilised as seen in the video. On arrival, the outer box showed severe damage that only comes from rough, one-person manhandling of a heavy, awkward item. Yodel’s inability to allocate appropriate staff for a clearly two-man parcel directly caused the loss. Their handling has cost me the item, the sale value, and £30 in packaging for the box, over £105+ of loss.”

Yodel 1 star review on 25th November 2025

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Posted 1 week ago

“One of many unhappy experiences with YodelI, the most recent one: I made a purchase on Ebay. The seller indicated dellivery by 18 Nov. When Yodel finally sent me a confirmation email it indicated delivery by 20 Nov. It finally arrive 24 Nov. The status update feature never changed once it showed the package had arrived at their facility. I chatted three times for more information. Twice I was assured they would look into it and get back to me in 24 hours. By the way, their AI feature is pretty much usless. At least if you request to chat with a real person, it quickly transfers you to someone. Doesn't mean that someone actually does more than say they'll check and get back to you within 24 hours. So, no I do not recommend using Yodel at all.”

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Posted 1 week ago

“My order has been stuck in same place for a week and now they are saying it's lost in transit useless service with thieves working for them dont use where's possible.”

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Posted 1 week ago

“Company is the worst they Yodel kept my parcel for more than 8 days in depo, my son miss his birthday present, Next time Royal mail or Dpd. Yodel less than 0.....”

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Posted 1 week ago

“Absolute nonsense, they should be banned. The worst postal service ever!!!”

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Posted 1 week ago

“This company is one big joke. I've never had to deal with worse. Incompetent drivers and chat worth laughing back so that you just get unhooked.Avoid from a distance, because you will only lose your precious time and nerves.”

Helpful Report

Posted 1 week ago

“Absolutely waist of time .had my parcel 2 weeks at depot and there isn't anything I can do .never ever will I use yodel again .”

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Posted 1 week ago

“Scum of the earth! Had my parcel for 11 days and never delivered it. Telling me they’ve lost it but won’t issue a refund. I had over £300 worth of clothes and they can’t even deliver it”

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Posted 1 week ago

“Ordered on Sunday from Currys, every day since Sunday, Iv received texts, emails to tell me my order is out for delivery, we are now 21 Nov lol 😂 my head as come off.I thought EVRI was bad but Yodel take the ultimate out of you. You just don't believe them, When the item comes IF ! It will be going straight back to Currys.Even Currys are about as useful as a chocolate fireguard,no help either, they take the money and that's your lot, not interested once that's done, delivery is nothing to do with them.Then you end up with YODEL for future reference, what ever I buy if delivered from yodel it can stay there not doing it to myself, my money spends anywhere !!!!!”

Helpful Report

Posted 1 week ago

“Nothing but liars and thieves! Apparently they posted a parcel of clothes through my letterbox. Fair play! Houdini woukd be impressed!”

Helpful Report

Posted 1 week ago

“Horrible experience. Avoid if you can! Even with proof of postage they will do nothing about lost parcels.”

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Posted 1 week ago

“THE WORST devlivery and costumer service I’ve ever had the misfortune of experiencing!”

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Posted 1 week ago

“Everything about yodel is a complete joke No customer service or contact despite multiple emails No responsibility and an unbelievably and incredible incompetent delivery service with most likely thieves operating within the company stealing valuable goods and passing this off with ignorance to the customer”

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Posted 1 week ago

“The driver took a picture of delivering the parcel to my front door..said it was left just by the door but there was nothing there!! There was clearly someone home and they didn't even knock ...if they had my parcel would not be missing!! Not sure why companies use Yodle. Looking at the reviews im surprised they are still delivering!!”

Helpful Report

Posted 1 week ago

“They have had my parcel for over 8 days, every day an agent promises that it will be delivered tomorrow and it never comes. They just said failed to deliver and promise to sort it and never do!”

Helpful Report

Posted 1 week ago

“Consistent may deliver to wrong address. No response from email. Telephone customer support as helpful as talking to a turd. Worst of the worst.”

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Posted 1 week ago

“I only give one star because I cant give 0. Unfortunately this courier company has lost three packages in three months. In the first two cases they were able to find it over 7 days later. The third time, it is still missing after almost twenty days. They have no idea where my coat is. It was not exactly a small package, but the photo provided is blurry and does not show where the package was left. Still waiting for an answer. Please avoid”

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Posted 1 week ago

“Their idea of a secure place...absolutely shocking”

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Posted 1 week ago

“They are absolutely useless! They’re a scum! Ordered something from Vinted, delivered my parcel to a different address with photos to confirm. Filed a complaint, but nothing happened as they insisted to Vinted that they’ve delivered the parcel.”

Helpful Report

Posted 1 week ago

Yodel is rated 1.1 based on 6,723 reviews