Yodel Reviews

Name: Yodel
Address: -, - -, Liverpool
Rating: 1.09

1.1 Rating 7,016 Reviews

2 %

of reviewers recommend Yodel

Company Reviews

Questions

Metrics

1.1

Based on 7,016 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Over 7 Days
On-time Delivery	Greater than 13%
Accurate And Undamaged Orders	Greater than 72%
Customer Service
Communication Channels	Email, Live Chat, Telephone
Queries Resolved In	Over A Week
Customer Service	1.2 out of 5

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Yodel 1 star review on 6th December 2025

Seán Gannon

Yodel 1 star review on 10th October 2025

Jessy Mathew

Yodel 1 star review on 13th September 2025

Uniquerecoveryfirm(AT)Gmail...com

Yodel 1 star review on 11th September 2025

318

Anonymous

Anonymous // 01/01/2019

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“Been waiting 3 days for parcel delivery keep checking tracker one minute seems to be 10 minutes away then next times it other end of Aberdeen bloody worst delivery company ever”

Helpful Report

Posted 2 months ago

“I’ve had an incredibly frustrating experience with Yodel Delivery. They consistently delay deliveries and provide no real solutions. When I reached out for help, the representatives were not only rude but also completely irresponsible. It felt like I was speaking to a wall—getting the same canned responses over and over again. The only option to contact them is through online chat, which is a nightmare. You’re stuck with the same nonsensical answers, and it’s impossible to get any real assistance. I would not recommend Yodel to anyone who values timely service and decent customer support. Save yourself the headache and choose a different delivery service!”

Helpful Report

Posted 2 months ago

“Just rubbish. Claimed to be out for delivery on Saturday. No delivery. Sunday, no delivery. Arrives on Monday, but simply dumped on doormat, not so much as a knock on the door. I was sitting only feet from the door and only checked when I received an email saying my parcel had been delivered. Not good. Why does anyone use Yodel?”

Helpful Report

Posted 2 months ago

“😡 ‼️ Absolutely terrible service from Yodel. The driver dumped my parcel outside my front door without knocking, waiting, or making any attempt to hand it to me. They simply marked it as “delivered” and left it unattended where anyone walking past could have easily stolen it. This is extremely careless and unprofessional. I honestly cannot understand why companies still use this delivery service. Customers shouldn’t have to worry whether their parcels will actually be delivered safely. Avoid Yodel if you actually want your parcel delivered properly. This level of laziness and negligence is unacceptable for a delivery company. Retailers seriously need to stop using this service.”

Helpful Report

Posted 2 months ago

“Same dumb excuse “we missed you” mind you I’m home, did NOT hear a single knock on my door. Was watching the tracking and he/she did not even attempt to get to my area. Terrible service, emailed them, they simply do not care.”

Helpful Report

Posted 2 months ago

“I am very disappointed with this service. The driver marked my parcel as delivered, however I have security camera footage confirming that no delivery was made and no parcel was left at my property. This is unacceptable and misleading This issue needs to be properly investigated, including the driver’s actions, as this is not a correct delivery report.”

Helpful Report

Posted 2 months ago

“Yodel couriers are liars, the couriers claimed 2 days in a row that no one was in but 2 days I was tracking my package, driver went from a area less than a mile and half away to 5 miles away so he was near his route home. I’ve 24/7 monitoring and he didn’t even show to parking area. Tbh they’re liars and I’m contacting ceo as the drivers look for easy drop offs for money return. As I said the driver is a liar and tbh I will also contact immigration to double check they can legally work in UK without using someone else’s documentation. AVOID YODEL”

Helpful Report

Posted 2 months ago

“Awful service ! Keeps telling me unable to deliver my parcels…. Contact online chat and not helpful at all. Do not use this disgusting service”

Helpful Report

Posted 2 months ago

“Aweful, aweful aweful. Parcel not delivered. No communication. Impossible to contact them. Wasted one day. Total disorganisation. Very upset.”

Helpful Report

Posted 2 months ago

“No up date to when parcel was out for delivery. So missed it as I work..driver didn’t have sense to leave with neighbour. And now my parcel has gone back to sender was a present for my granddaughter really really annoyed useless company..”

Helpful Report

Posted 2 months ago

“Yodel not only failed to deliver to correct address, the had a photo of the delivery but their investigation was inconclusive, this is the followed but a completed and decided the item not suitable and a failed collection. Very stop using Yodel they seem to be worse than evri”

Helpful Report

Posted 2 months ago

“I received a notification that my package had been delivered. It was “left in the porch”. We don’t have a porch. An endless automated response if you try to phone them, which effectively wastes hours as you always end up with “your package has been delivered, can I help you with another package? “ And a live chat that says they’ll email you in 24 hours and three days later you’re still waiting. Just wish it was compulsory for sellers to state which courier service they would be using before you press the “complete order” button”

Helpful Report

Posted 2 months ago

“i had an email to say my parcel was tried to be delivered to the wrong house and they declined it then i received another email to say it had been delivered but i found out it was delivered to the wrong house and i am still waiting for my parcel i got in touch with yodel but they put the owness on me to get in touch with the company i purchased it from but i think yodel are at fault so they should contact the supplier”

Helpful Report

Posted 2 months ago

“Waited in for 3days for delivery. Eventually arrived but not until several phone calls made. App useless. No delivery window given. Driver routes impossible to understand. Yodel are the worst couriers in the country and I am surprised that reputable companies still use them. Poor delivery reflects poorly on the retailer.”

Helpful Report

Posted 2 months ago

“I am so disappointed in yodel my package was supposed to be here 24 hours ago and it still hasn’t arrived”

Helpful Report

Posted 2 months ago

“Dont use yodel company!!! Worst delivery company ever”

Helpful Report

Posted 2 months ago

“I’m still waiting for my parcel which is late the app is stuck on number 27 and I’m Still waiting I’ve never known a company so crap At delivery’s”

Helpful Report

Posted 2 months ago

“Absolutely terrible service. No notification about when to expect delivery. No options to redirect the parcel or contact the driver. No way to speak to a human. Keep going round in circles with automated services.”

Helpful Report

Posted 2 months ago

“Company is a absolute joke parcel marked as delivered but they don’t have any proof of delivery or gps and now being told I need to wait upto 24hrs for a investigation then upto 14 days after that to get compensation WOULD NOT RECOMMEND! AVOID AT ALL COST!”

Helpful Report

Posted 2 months ago

“Nobody use Yodel please, worst company i ewer seen”

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Posted 2 months ago

Yodel is rated 1.1 based on 7,016 reviews