Yodel Reviews

Name: Yodel
Address: -, - -, Liverpool
Rating: 1.10

1.1 Rating 5,376 Reviews

2 %

of reviewers recommend Yodel

Company Reviews

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Metrics

1.1

Based on 5,376 reviews


Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Over 7 Days
On-time Delivery	Greater than 6%
Accurate And Undamaged Orders	Greater than 76%
Customer Service
Communication Channels	Live Chat, Email, Telephone
Queries Resolved In	Under An Hour
Customer Service	1.1 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

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Eduard

Alex K. Khan

229

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“What a joke, I can't be in to accept delivery, the 'local' hub is over 30 miles away & they won't allow me to select a local store! Timberland needs to use another courier or they'll lose my business!”

Helpful Report

Posted 1 month ago

“Appalling service yet again. Took day off work and waited in main reception in my residential building for the 2 hour window they provided. Got app message saying "sorry we missed you" I was absolutely livid, more so when told driver couldn't locate- I live on a main road in an urban area! No other explanation given, the web chat is worse than useless. I've requested another delivery, but expect the same scenario, frankly, then what?? This has happened several times previously so speak from bitter experience. I would never have bought this expensive item had I known Yodel was the courier.”

Helpful Report

Posted 1 month ago

“They gave me a time slot between 12:30pm & 2:30pm and still not arrived worst customer service ever won’t recommend them”

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Posted 1 month ago

“The worst delivery service ever. The first time, My item was not delivered to me. I contacted them, it was from one story to the other. The second time, the delivery was delayed for no just reason and I needed to travel with the parcel. This service keeps breaking my heart. I dislike their service 😡😡😡😡”

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Posted 1 month ago

“Delivered neighbours parcel instead of mine,then put mine down as delivered,contacted Yodel they said they would investigate,and to give it 24 hrs,contacted again after 24 hrs they said they would elevate the investigation.Next day email from Yodel to say they couldn’t resolve and to contact retailer.This isn’t a one off,done now with any firm using Yodel!!”

Helpful Report

Posted 1 month ago

“Do not use my item was left on doorstep from 7-20 in the morning they could have taken it around the back of house but choose not to . They admit it was not left in secure place but are not willing to do anything about it they care more about the reviews than customer service”

Helpful Report

Posted 1 month ago

“My parcel was scanned and put through a letterbox witn a photo of a doorstep 3 miles from my address, i never received my medication, pill time had to send more, weeks later and my medication was again delivered to the wrong address despite being correctly addressed with fortunately the person whose address it eas delivered to brought them to me”

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Posted 1 month ago

“I would have given this a no star if it was applicable They said sat nav was not working so never delivered parcels asked for a redelivery for Saturday and never came waited in all day Can never speak to anyone properly its either through live chat or an automated computer with no further updates”

Helpful Report

Posted 1 month ago

“Had 2 mirrors delivered from Homebase both smashed”

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Posted 1 month ago

“Very poor service. I have a regular delivery once a month and the delivery instructions say to ring the bell and make sure that they hand over package to a person as my doorstep goes directly onto a footpath. So any parcels left are an easy target to be stolen. I have even advised that if there is no answer to leave in the back garden shed. ALL OF THESE INSTRUCTIONS ARE IGNORED !!! They knock then rush off to their van and have no interest in what happens next. I would never recommend them. The drivers are not interested in customer satisfaction. Unfortunately the company I purchase from uses them so I have no control. DON'T USE IF YOU HAVE A CHOICE.”

Helpful Report

Posted 1 month ago

“LAZY Delivery drivers who cant read the instructions or Telephone number on the delivery note. Failed to Deliver means i cant be bothered !! Their Online chat in India is a TOTAL waste of time. Trying to speak to a human customer service is impossible. DO NOT USE THIS COMPANY !!!!!”

Helpful Report

Posted 1 month ago

“No delivery, delivered to wrong address, can't keep to time specified, poor or none existant customer service, the list goes on. Shall we have a national protest. If we order on line, check the courier. If possible move to another supplier that doesn't use yodel. Then tell the original intended supplier they have lost a sale because they use yodel. After six months you will find their service has dramatically improved.”

Helpful Report

Posted 1 month ago

“YODEL and "reliable" should never be used in the same sentence! The mere fact that they don't accept customer telephone calls says it all... What they are very good at is cutting-and-pasting a set of standardised fob-you-off excuses on their online chat. Watch out for: • the van has broken down • the driver cannot find your address • attempted delivery failed • sorry, running late, will be delivered by 9pm* (*when even this useless chat service closes at 8pm) • need more delivery location information • your driver had a heart attack and died, but will be with you shortly ...and if you believe any of that, then you're a fool. Always request DHL, DPD or Royal Mail delivery, else cancel your order.”

Helpful Report

Posted 1 month ago

“Worst experience ever. They got the box with an office chair (imagine the size) from the seller and lost it in one of their depots. Live support couldn't contact the depot for days and the package was still lost. Support was all indian and used identical copy-paste messages. They even asked me about the contents of my package. What if it was something sensitive? No, they don't care. So after 5 days of not being able to find the huge box they told me that they failed to "locate it". Meaning, they lost it in the depot. I have no idea how mentally challenged you should be to lose the box with a size of a range rover. Never ever ever use this pathetic company, they will lose you package, never make up for it and will irritate you with lowest level support. Yodel deserves minus 5 rate, not one star.”

Helpful Report

Posted 1 month ago

“Worst experience - chaotic, customer service is absolutely incompetent.”

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Posted 1 month ago

“I think most of the delivery drivers are self employed and get a small amount per parcel that they deliver.They will leave the parcel anywhere they just do not care.The only way to be sure of getting your parcel is track the van or car and wait outside in the road for it.Best avoid this company if you can.”

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Posted 1 month ago

“Do not use this company. I have waited in for 3 days and the parcel finally arrived at 7.00pm. Each of the last 3 days it stated that it was out for delivery. First day was noted as driver delayed.”

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Posted 1 month ago

“Possibly the worst experience with any courier every time any parcel "attempts" to be delivered. Parcels left out in the rain without making me aware they are there. Over 2 weeks for something to arrive and told each day that I have a slot to find out every day it doesn't arrive. Will deliver to neighbours without even trying to attempt my address, even when I am in! I honestly don't know how a business can operate like this.”

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Posted 1 month ago

“Extremely disappointed with Yodel. Was promised delivery between 10 AM and 2 PM but waited until 8 PM with no parcel. Contacted Yodel, only to be told the driver couldn't find my address, which I highly doubt. It felt like the driver never intended to deliver. Their service cost me a day's work and was a complete waste of my time. I'll never use Yodel again due to their poor service and lack of reliability.”

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Posted 1 month ago

“Redirected my parcel to another collection point without even informing me. Really inconvenient. New collection point is really far away from my place. Absolutely ridiculous service. 0 star ..!!”

Helpful Report

Posted 1 month ago

Yodel is rated 1.1 based on 5,376 reviews