Yodel Reviews

Name: Yodel
Address: -, - -, Liverpool
Rating: 1.09

1.1 Rating 6,879 Reviews

2 %

of reviewers recommend Yodel

Company Reviews

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Metrics

1.1

Based on 6,879 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Over 7 Days
On-time Delivery	Greater than 6%
Accurate And Undamaged Orders	Greater than 75%
Customer Service
Communication Channels	Live Chat, Email, Telephone
Queries Resolved In	Under An Hour
Customer Service	1.1 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

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Anonymous

Yodel 1 star review on 6th December 2025

Seán Gannon

Yodel 1 star review on 10th October 2025

Jessy Mathew

Yodel 1 star review on 13th September 2025

Uniquerecoveryfirm(AT)Gmail...com

Yodel 1 star review on 11th September 2025

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319

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“horrible experience ! never use this company”

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Posted 1 month ago

“I'm trying to send a parcel back to very, yodel was arranged to come and collect it, 1st attempt, nobody came, 2nd attempt, he looked at the package (a christmas tree) said "my van is full in will come back at 8" he didn't come back, the 3rd attempt, he parked out side my house for 30 seconds and drove off. This is discussing behaviour”

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Posted 1 month ago

“Not received by Parcel Yodel telling me I have !!!;;”

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Posted 1 month ago

“Carrier pigeon would be more likely to deliver a package correctly. Constantly messaged about the delivery attempt failing despite no one even trying to deliver.”

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Posted 1 month ago

“Worst courier ever DON'T BRING MY PARCEL TO MY FRONT DOOR they leave it outside of the main entrance of my block of flats in what ever weather I can hardly walk up and down the stairs have ask them and still the same”

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Posted 1 month ago

“We got a message saying your parcel has been delivered,we were out at the time and after making some enquiry s we're told it was delivered to an address within 100 meters of our home and to go knock on some doors”

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Posted 1 month ago

“3 days running my parcel has been out for delivery and 3 times it has ended up back at the depot customer service is non existent and hides very behind an AI telephone answering system. Exacerbated beyond belief with this incompetent operation how they stay in business beggars belief shocking service avoid at all costs.”

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Posted 1 month ago

“Customer support beyond useless. Live chat function not available, multiple phone operators put the phone down on me when I proved they were lying about attempting delivery and the supposed support email address produces a non-deliverable message. Pathetic company.”

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Posted 1 month ago

“Appalling delivery. Rang doorbell, left parcel in a flowerpot in the rain and then just left the house despite me opening the door. I asked where it was. He pointed to flower pot. Delivery was just from an old saloon car; no livery. Delivery person just ignored me and drove off. No card in letter box. They are by far the worst delivery service, and that's in a field of terrible delivery companies.”

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Posted 1 month ago

“Parcel delivered at 14:52PM. Received an email at 17:00PM that my parcel was delivered on the safe place "STAIRS". Received a follow up email to manage my delivery and select a neighbour or a safe place at 19:00PM. When I went downstairs to get the parcel at 17:00PM the parcel was gone. Yodel refuses to compensate me and says the seller is liable for the parcel going missing.”

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Posted 1 month ago

“It would be quicker to strap a parcel onto the back of a snail with disability issues than these people. If it were free , I wouldn't use them.”

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Posted 1 month ago

“2 times have had a delivery paid for the extra Saturday delivery and has not gone out and customer service was no help felt like talking to a robot who had not idea wha to say I believe yodel should shut all their warehouse and go out of business as they cannot do what they are paid to do and is to deliver”

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Posted 1 month ago

“Discusting company never delivered my parcel just write delivered on safe place outbuilding I live on second floor in flat so where is the safe place outbuilding?!!.rubish company lazzy staff and worst driver !!!!! Red flag for this rubish company.My parcel never was delivered to me”

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Posted 1 month ago

“Yodel hopeless company you get tracking number But Yodel can't get parcel left at local shop or neighbour or left in safe place 🤔 HOPELESS”

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Posted 1 month ago

“The worst service and customer service by far. Late delivery, the tracking link is not updated. When I called customer service he said that the best he can tell me is that it will be delivered today. When I said it is already late and how much longer I am expected to wait and this is a bad service he said the driver is working from 7 am till 10 pm. So why is it my problem that you over work your drivers.”

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Posted 1 month ago

“Absolutely disgusting service. Yodel is hands down one of the most incompetent delivery companies in existence. I’ve spent 4 days going back and forth with agents on live chat, wasting my time, explaining the same simple thing over and over again and nothing has changed. Drivers repeatedly claim they “can’t find the address,” which is a complete lie or pure laziness. The entrance is directly from the main street, impossible to miss. I even added preferred neighbours AND my phone number with clear instructions to call me yet no one ever bothers. Customer support is beyond useless: empty apologies, scripted responses, zero action. Clearly no communication with drivers and absolutely no accountability. It feels like no one at Yodel actually cares whether parcels are delivered or not. This level of incompetence is infuriating. Time wasted, patience exhausted, still no parcel. If you value your sanity or want your delivery to actually arrive, DO NOT use Yodel. An absolute joke of a company.”

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Posted 1 month ago

“What a useless company. Delivery marked as put in post box. I dont have a postbox or safe place. Deliveries are via intercom entrance only which is recorded. Nope none there as well”

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Posted 1 month ago

“Yodel used to be very good at delivering parcels but lately driver don't even attempt delivery ,somehow get to the building without ringing the bell and leave the parcel anywhere he wants ,don't even get photo to see where parcel is ! Happened few times since before Xmas ,hols you improve the service ,so far been very bad .”

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Posted 1 month ago

“I arranged a collection for a package and the driver did not get in touch when they got here. Instead they marked as a failed collection. I arranged another collection and the same thing happened.”

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Posted 1 month ago

“Just want to mention Jason who delivers in Salisbury. My neighbour’s incomplete address was on her parcel but Jason went over and above to make sure it was delivered to the correct address. I know there are lots of complaints about delivery drivers but Yodel’s Jason is one of the good ones.”

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Posted 1 month ago

Yodel is rated 1.1 based on 6,879 reviews