Yodel Reviews

Name: Yodel
Address: -, - -, Liverpool
Rating: 1.10

1.1 Rating 6,303 Reviews

2 %

of reviewers recommend Yodel

Company Reviews

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Metrics

1.1

Based on 6,303 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Over 7 Days
On-time Delivery	Greater than 6%
Accurate And Undamaged Orders	Greater than 75%
Customer Service
Communication Channels	Live Chat, Email, Telephone
Queries Resolved In	Under An Hour
Customer Service	1.1 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

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Laura

311

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“I Ordered purina dog food using next day delivery service on 3rd April. Not arrived by the 7th and the tracking says it’s sitting at depot. Tried to find out using Web chat and telephone but all they can say it will be investigated. The call handler just kept saying it’s been allocated a driver but couldn’t tell me why it says sitting at depot if it’s supposed to be allocated. Is the driver on holiday? No one knows or can say when I’ll get my parcel. This is the third consecutive time that this has happened - Absolutely useless.”

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Posted 1 month ago

“Messaged me to say my parcel would be delivered today 05/04/25 between 18.36 to 20.36 . Has not been delivered. And as yet no further updates.”

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Posted 1 month ago

“Yodel useless driver speak no English They claim to have called 3 times But never rung door bell”

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Posted 1 month ago

“Would give no stars if an option. It’s like people are trained to lie at customer services”

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Posted 1 month ago

“If I could give zero stars I would. The worst experience I’ve ever had using the door to door service. Arrange collection… no collection even though I waited in all day because it was an important parcel. Called them the following morning, didn’t have a clue and couldn’t give me any information or feedback. Called back later that day to cancel the service and request a refund… nothing! My seller then cancelled my order and I called Yodel again for the refund and they couldn’t offer me no answers or even a confirmation email to say the order was cancelled/refunded. Terrible and will never use again!”

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Posted 1 month ago

“Keep saying that it is out for delivery with expected delivery time but it doesn't arrive.Their webchat service say that there is nothing that they can do as it is marked as out for delivery and that it should be delivered but then it isn't...”

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Posted 1 month ago

“This is the second time at different addresses delivery has gone wrong. Says left in porch. No ring doorbell activation no pressing of doorbell and no package at mine or neighbours. I would give 0/5 but can’t to leave a review. No photo as proof terrible.”

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Posted 1 month ago

“Had a message saying "delivery attempted" , but nobody attempted anything, and if you did where is the card??? Liars Yodel”

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Posted 1 month ago

“Wrong item delivered with a different tracking number but yodel won’t do,anything about it, I think it is a driver scam and want my money back”

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Posted 1 month ago

“Item shown as delivered but no photo and postcode is not recognised by useless yodel app”

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Posted 1 month ago

“There online chat system is horrific in that it doesn’t allow one to ask any question of whoever is designated to chat with you. They have had my parcel for 9 days and I cannot find out from them when it might be delivered. They are useles and their system is useless as well.”

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Posted 1 month ago

“Trustpilot reviews Thanks for your review! Yodel logo Yodel Your review is pending.Read more Agi Bob 6 reviews GB Rated 2 out of 5 stars Terrible service My parcel's original delivery date was Wednesday 26th March. On Monday 24th March I requested a change of delivery date to Saturday 29th March. Through the Yodel app, I received a message on Friday 28th March that the parcel was at the delivery depot and will be added to the next available driver's route. I was genuinely thinking this would happen soon and I would receive a notification with the delivery times Saturday morning. As our neighbours are away (so they can't take delivery currently) and we had instances of packages disappearing, I was waiting at home. The weather was beautiful, I cancelled a meeting with friends to ensure I'm home when the package arrived. I waited THE WHOLE DAY and nothing. This morning I contacted Yodel, but their agents are useless and all they can say is "your package has been assigned to a driver and you will just have to wait for then to send you the delivery window" which is clearly untrue. First of all, I've checked back on the Yodel app and the message is still the following "your parcel is at the delivery depot and will be added to the next available driver's route". Secondly, I work with delivery companies and know that the delivery schedule for this week is normally done the previous week Friday or this week Monday, worst case scenario, on the last working day (Friday) for the weekend. It is very unlikely that a package which is not on the schedule is delivered on a given week. So it's either the Yodel agent lying and my package will not be delivered or they don't update the app properly on the Friday for the weekend. So either way, they keep the customer in the dark. I'm very disappointed and sad as part of the delivery is a birthday present for Monday.”

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Posted 2 months ago

“extremely bad experience don’t use them if you want your package to come fast takes way too long just utterly ridiculous”

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Posted 2 months ago

“This delivery company is absolutely disgusting, my wife ordered clothes for our six month old baby. They then sent a picture as “proof” that they delivered it, once looking at the picture we realised they have left the items inside the rubbish bin. Who the hell does that!! Yodel you are disgusting people.”

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Posted 2 months ago

“From all the companies out here yodel is on my second list with the most useless app and customer services.”

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Posted 2 months ago

“Worst delivery company in the world!! They just leave it anywhere and everywhere. They don't care at all and neither do the higher ups or something would have been done about it by now with the amount of complaints!!”

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Posted 2 months ago

“No contact. Lost my parcel. No updates for 10 day. Absolutely worst service and company.”

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Posted 2 months ago

“JJD0002232854728220 Yodel is an absolute disgrace! I told them to leave my parcel at my doorstep, got an email confirming it—yet they dumped it in the lobby instead! Now it’s missing, and customer service is useless. What’s the point of instructions if they ignore them? Avoid Yodel at all costs! And no one bother to contact me .”

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Posted 2 months ago

“Parcel delivered to the Yodel local distribution centre...then disappeared from their system. I contacted Yodel and was told to get in touch with the sender! Why? Yodel's own tracking record clearly shows the parcel was accepted by them: "23/03/25 14:57 Received at MORRISONS DAILY LL41 3HD" Only to disappear: "26/03/25 16:55 Parcel problem please WebChat us 26/03/25 09:19 Received into HUYTON VAN" Would I be recommending this Organisation? I certainly do not think so. Date of experience: 26 March 2025”

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Posted 2 months ago

“I wish I could give zero stars. Avoid this delivery company at all costs. The driver uploaded a photo of the wrong parcel and falsely marked it as delivered. The help chat was impatient and unhelpful. A truly awful experience. I ordered an air fryer, but does this package look like it? It’s clearly a SHEIN package. How could such a mistake even happen? Completely baffling.”

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Posted 2 months ago

Yodel is rated 1.1 based on 6,303 reviews