Yodel Reviews

Name: Yodel
Address: -, - -, Liverpool
Rating: 1.10

1.1 Rating 5,376 Reviews

2 %

of reviewers recommend Yodel

Company Reviews

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Metrics

1.1

Based on 5,376 reviews


Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Over 7 Days
On-time Delivery	Greater than 6%
Accurate And Undamaged Orders	Greater than 76%
Customer Service
Communication Channels	Live Chat, Email, Telephone
Queries Resolved In	Under An Hour
Customer Service	1.1 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

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Eduard

Alex K. Khan

229

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Dreadful service, just making stuff up and try to pass the blame ! Over 2 weeks for a 2 day delivery and still not delivered and they dont know where it is or do anything about it.”

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Posted 2 months ago

“Next day delivery has failed 4 days running. Claim they can’t find the address despite what3words being supplied and if you enter the postcode in Google maps it’s spot on. Just unreliable. How do they stay in business.”

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Posted 2 months ago

“Parcel was due 30th/31st January, on 31st no parcel so contacted them as tracking had not updated since the 29th, was told it had left the hub from the sender and was at the hub in my area. Still no delivery so contacted again and was told it's due before the 2nd, so I expected it on the 1st, no delivery and no tracking. Contacted this morning and was told it was a label reprint, I challenged this a being a lie and was told parcel was now showing as lost and contact the vendor. This is not the first time Yodel have done this they are a disgrace and I get the impression if you complain they deliberately 'lose' parcels. I am awaiting the CEO to respond!”

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Posted 2 months ago

“Yodel has repeatedly given us the incorrect delivery date. They’ve given no helpful delivery time, causing my partner to take time off work to be in to collect the urgent delivery! Yet both times yodel have either just not bothered showing up or given absolutely no warning that the parcel is out for delivery. We have given up and chosen to collect from the depot - and despite this they can’t even give us a pick up date and stick to it! Not to mention the customer service, they were entirely unhelpful even lying multiple times to get us off the phone. No element of customer care.”

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Posted 2 months ago

“Company lost item in their distribution centre which is just unbelievable (was last scanned there). Only option is to talk to automated machine or online chat which is useless. Used yodel handful of times and twice the parcel was lost. Highly NOT Recommended!!!”

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Posted 2 months ago

“Would not use Yodel again , been let down many times and this is the last. Drivers claim to try and deliver but its false. Nearest depot to collect is 60 miles away. Shocking company.”

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Posted 2 months ago

“Pls pls don’t use yodel shameless un-processional not trusted and big lairs don’t trust on them pls you will loose your delivery time and money energy big headache 🤬”

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Posted 2 months ago

“If I could give this company no stars I would. Today I was expecting a case of wine and the company I bought from has been sent a picture of a house that bears no relation to mine telling it that I was out. I am now trying to download the app but cannot get my UK mobile phone number accepted. And for good measure one can never contact Yodel by phone either. How does this appallingly inept company survive?”

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Posted 2 months ago

“Absolute joke - failed to drop of in safe place, left a card with a number that did not work - old not even be bothered to fill the card in - make every look professional”

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Posted 2 months ago

“If I could do this without no stars I would. 2 days someone has been in the house waiting on a delivery by Yodel. 2 days on the trott a card appeared in my letterbox saying couldn’t deliver. No Doorbell, no knock on the door !!!! I have 2 dogs in the house and they certainly would have let us know someone was at the door. Chat was a waste of time. Not happy at all why do people continue to use them If I don’t receive my delivery on Monday as last attempt apparently going to be a very big complaint made”

Helpful Report

Posted 2 months ago

“Between vendor and Yodel the worse service ever. Protracted dialogue with seller and supposed replacement lost. An additional order delayed in sending, Yodel then sent it to wrong depot. After 3 attempts was informed it was lost in system. Interestingly I cancelled order and the following day I see item was returned to sender. At least I had a refund from ETSY... Never again!!”

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Posted 3 months ago

“This is the worst service ever Parcel didn’t arrive, ‘live chat’ no help at all Do not use!!!”

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Posted 3 months ago

“Been waiting for my delivery for days couldn't put safe place, wouldn't let me”

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Posted 3 months ago

“YODEL = LIARS.CHEATS.SCAM COMPANY. Not to be trusted!!!”

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Posted 3 months ago

“they delivered my parcel i opened it and it was badly damaged i have tried to contact them and i got nowhere the box was crushed and the item was really bent i really dont trust yodel when i tried to call a computer came on the phone not a human it was hard to say anything because you total silence so it can understand then i have to message them but when i put the ref in it say its not recognised please dont trust them”

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Posted 3 months ago

“Went out of my way to tell you how poopy this service is.”

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Posted 3 months ago

“Truly appalling service. The only delivery company to consistently not deliver parcels with the same excuse that we were not in. The driver simply did not attempt to deliver and lied in saying that they had. The online chat support is next to useless, and the formal complaint response is patronising and does nothing to alleviate the problems. This has been a problem for year now and nothing changes. Zero would be a better score ( even that is being generous) I try to avoid online retailers that use Yodel as they are so awful”

Helpful Report

Posted 3 months ago

“I have waited in all day for a plant to be delivered. Delivery was supposedly attempted at 13.30. If this was the case why was a card not put through the letterbox advising me of this so called failed delivery attempt. Happens every time with this company. They hold on to your parcels until ready to deliver to certain areas!”

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Posted 3 months ago

“I sent a parcel well packaged and marked fragile The parcel was received by the recipient damaged. Trying to sort things out with yodels on line chat was atrocious _ obviously working from a list I personally felt badly let down Next I spent another 20 mins speaking with a customer (couldn’t care less) assistant. An absolute waste of time - I didn’t get my problem solved but I did learn one most definite thing NEVER USE YODEL AGAIN”

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Posted 3 months ago

“Worst delivery service I have ever used. They kept saying that the driver attended my address and missed me. I was at home all day and no one came on all 3 occasions and their customer service do nothing when you contact them. Terrible service I was waiting on a pet food delivery that didn't arrive after 10 days and numerous complaints.”

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Posted 3 months ago

Yodel is rated 1.1 based on 5,376 reviews