Got the ping and tracking of the van in the next street , waited and then 10 minuets later got the ping to say it had been delivered , i`m sat 10 foot away from the front door with cctv covering the the full length of my 30 foot long street . got in touch with their so called customer service and was told it was delivered at 11.45 , 10 minuets ago , i told them to send driver back and tell me that to my face , they said we will investigate and get back to you in 24 hours . What a farce , it`s only a small £8 shower valve i`ve waited 2 weeks for as i can`t get it from anywhere local i had to get it off ebay .