Our elderly Aunt in France sent us a parcel via a London company, to her niece who lives in Staffordshire UK. The Aunt put the wrong address on the INTERNET ORDER FORM, and could not afterwards tell the niece the reference number given. The parcel involved became overdue for delivery. On speaking to the customer service team on 0844 755 0117 and explaining the scenario, they pulled out all their investigative skills to trace the parcel. The yodel driver delivered the wrongly addressed parcel the next day. WELL DONE EVERYONE INVOLVED AT YODEL. (September 2015)