Disgusting company. Seems to lose every parcel I send. Can't get through to support. Can't call them. Never again.
Don't send a parcel with them if you want it to arrive.
I think this company is now the worst customer service I've ever experienced in my whole life. There is no way to contact them and the webchat just cuts you off, and that is the only pathetic way of contacting them. There is no way to contact them by phone.