Parcel was due on 16/08. Did not arrive, no explanation. on 17/08 the App said short delay although it still said parcel was due on 16/08. No change for the rest of the day. Used webchat which was cumbersome. Got an apology for delay but no update on actual delivery. on 18/08 reviewed parcel journey online to discover it had been returned to their national hub which it had left on 14/08. utterly useless as a delivery company.
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