They kept my parcel for two weeks and then returned it to the sender. I went on the live web chat four times to try and find out what was going on as the tracking website they gave me wasn't being updated. They said the first three times they had a large amount of parcels in that area and to wait for the next day. Then the fourth time they had the cheek to say I had requested the parcel to be held at the depot! And the customer service agent addressed me by the wrong name. I have all the chats saved. Useless company.
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