I am currently awaiting an enquiry result but basically I received an email stating my parcel had been delivered. I was out at the alleged time of delivery. Upon arrival there was no sign of it. Upon contacting Yodel I was told that it had been handed over to me at my address!!!! I wasn't there. They have either stolen it, lied or left it elsewhere but did not bother to leave a card to advise of its whereabouts. Have made a formal complaint. It is appalling the driver can state it was handed over to the named recipient when it was not.
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