The delivery driver felt it appropriate to leave flowers addressed to a maternity unit at a hospital by some locked loading bay doors and then send a message that they had been delivered to the 'safe place' on the 'back porch'. In all my 55 years on this planet, I have never heard of a hospital having a 'back porch'. The staff at the hospital (including a nurse from the maternity unit, cleaners and security staff) searched around but could not find the flowers. I complained and the complaint was NOT upheld because they were 'delivered to the correct address'. Seriously??? Who in their right mind thinks leaving flowers at the loading bay of a hospital constitutes delivery to a correct address? Who, with one iota of common sense, would not take a delivery to the very well signed reception desk? I have asked for the complaint to be escalated as this is simply not acceptable, particularly when the response to my complaint has stated I should 'check with family members and the surroundings of the buildings' to try and find them. So they think that I should ask my daughter, after her having had an emergency C-Section and giving birth to a premature son, to walk around the WHOLE hospital looking for these???? The staff have already gone above and beyond looking for these - time that is too precious to have to be wasted because of some inept delivery person - which is something I told Yodel via webchat before getting this ridiculous response to the complaint. And I would love to know how the complaint handler looked at picture of a box of flowers outside an obviously locked and unmanned loading bay (I have a copy of the photo) and thought "yep, that looks like the right place to leave flowers at a hospital".