If you buy online particularly from eBayUK, make sure that the sender is not using Yodel. My experience with Yodel (which is still ongoing) echoes the same stories as many others. ( The tracking indicates that the parcel has delivered....but it has not) 6 days of completely wasted web chat and phone calls to a robot. Then finally an email from Liverpool, indicating that Yodel have no knowledge of the parcel and that I should contact the seller....who is viewing the same Yodel tracking indicating that the parcel has been delivered....!!!! To avoid this madness please to yourself a favour and check before purchase, who your delivery company will be.