Dreadful lying incompetent company. Took two days off work waiting on a parcel with a tracking number that was never actually on the van. Lies and emails stating they had tried to deliver and left a card. There was no attempt on both days, no card and my home cctv is working. Online chat was useless, in the end I had to get Virgin to call them and then I drove from Plymouth to Newton Abbot and collect the parcel myself on the 3rd day. If you don’t deliver what exactly do you do?. Avoid Avoid Avoid. Run for the hills and do not use this joke of a firm. They lie and cannot be trusted at all. The worst delivery company on earth. The negative feedback everywhere is the only honest thing they own. Shambles.