Totally useless! I'd give negative stars if that were possible. Ordered suitcases. They said they would be delivered by 19th March. 19th March came and went, no suitcases. I look on tracking and it says they were delivered and signed for on 16th March. Strangely I was at work on this day and no one was home :D. No idea where they are. Customer service said to check with neighbours. Talk about having a dog and barking yourself!!! No card through my door, no idea of which "neighbour" they left it with. No text to say they were on their way and no email to say it had been delivered. Totaly and utter shambles! Stay clear of them!