Yodel attempted a delivery of flowers to a relative after 6pm to Barry Downs Carnoustie on Tuesday 19th May. Unfortunately the delivery was unsuccessful as the reception point closes at 5 pm. I missed a phone call from the delivery driver informing me of attempted delivery and a message was left for me. I phoned the driver the following morning and he immediately said he would ensure the flowers were delivered before 5p. He again phoned me to say that the delivery would be in the next half hour. I received a phone call about 20 min later to say the delivery was completed and flowers beautiful. A massive thank you to Robbie Smith the Tayside delivery driver who went out of his way to ensure the flowers arrived at their destination. Robbie’s customer service was excellent and I was most impressed with Robbie’s drive to ensure customer satisfaction. Thanks a million Robbie.