Was given a 2 hour delivery slot 11:50-13:50. Planned my day around this. Contacted Yodel 2 hours after delivery slot expired. Advised, “wait some time”. I had already waited 2 hours longer than advised. Contacted them after a further 3 hours. Advised driver was 2 stops away on tracking system. Tracking has been saying the same all day. I could see this for myself & advised Customer Service Team of this. Informed that deliveries can arrive until 2100hrs. Why give a 2 hour expected delivery slot to customers only to tell them to wait and that deliveries can arrive until 2100hrs? It is now 2050hrs. I’m guessing my delivery is not arriving. The parcel contains fresh food, unlikely to be fresh now!!! No longer responding to Live Chat. Automated telephone service is pretty useless as it advised my my delivery would arrive between 11:50-13:50, I called them after 1600hrs. I have given 1 ⭐️ as there is no option to give 0.