Had a riding boot sent back to have the zip replaced after 18 months of wear. Repairer FIXED ZIP & returned using Yodel. Boot was marked out for delivery from 18/07. Repairer and i chased for 3 weeks, being constantly fobbed off. We were finally told it was "lost". Registered a claim with small claims for new boots (they were handmade) - lo and behold - boot delivered - if you can call being thrown over my hedge onto my lawn delivered. Absolutely horrific service, just DO NOT CARE.