When parcel didn't arrive as expected I tracked it and it was at the Leeds depot saying 'we need some more information about your address'. I contacted customer service who told me they needed my address, which I supplied on the phone. Same thing happened again, parcel returned to depot saying that driver was unable to find address. I rang customer services again, telling them we live on a main road, we are on google maps. This call was difficult because the background noise at the call centre was bedlam. People laughing and cheering with each other, yet I had had to wait to speak to an advisor because Yodel was supposedly very busy. I could have made more sense having a conversation with my dog! I had to repeat my phone number three times because operator got it hopelessly wrong each time I relayed it to her and asked her to read it back (Yet when I rang Yodel on Sunday, my tracking number was automatically known from my telephone number when I got an automatic computer response) Human operator told me a delivery attempt had been made three times - absolute bull s**t. It seems I can trail all the way to the depot to collect the parcel! Yodel have been paid to deliver it to my door! In future, I will not be buying anything from anyone who uses Yodel's delivery service. I would not even award this company one star, but you have to give at least one star. Still have not received the parcel so it looks like I will have to claim a refund from the poor seller who trusted Yodel to fulfil its obligation. Maybe sellers will have to think twice before using Yodel again. Meanwhile there is a further similar message on tracking information informing me my parcel is at the Leeds Depot and I can 'chat' with Yodel.